Real Estate Telephone Sales Skills and Words
When selling intangible life insurance products, the attitude and image of the sales staff will directly determine the customer's purchase intention. The following is the content related to real estate phone sales skills and speaking skills that I have compiled for you. I hope it will be helpful to readers.
Real estate sales rhetoric
Greetings:
Good morning/noon/afternoon/evening, Mr./Ms.!
Welcome to visit Xiyidu Renhu Garden. I am the account manager xx. I am happy to serve you!
Have you ever heard about our project before? (Customer: No) < /p>
Okay, then I will give you a detailed introduction! (Guide)
What is your last name, Mr./Ms.? (How to call it)
Excuse me How did you learn about our project?
Which area of Suining do you usually live in?
General floor plan:
Summary: Now What is presented to you is the master plan of Jinqiao New District, covering a total area of about 30 square kilometers. It will create the first integrated "industry-city" project model in eastern Sichuan. The planned investment exceeds 20 billion. Jinqiao New District is a provincial key project. , which embodies the new ideas and practical essence of Suining City, Pengxi County Government and Chengdu Zhixin Industrial City, will achieve a total output value of 45 billion upon completion. Chengdu Zhixin Real Estate has been focusing on real estate development since 1997, and has now successfully become the largest urban operation and system life service provider in Southwest China. It currently has more than 20,000 employees and more than 100 subsidiaries.
Location: From the perspective of regional location, Jinqiao New District is located on the south side of the main urban area of Suining, along the Fujiang River. The terrain is flat and about 6 kilometers away from the main urban area. It can be reached along Binjiang South Road and passes by Jun. It only takes 15 minutes to reach the project by crossing the dam. You can also reach the new area from Hedong New District (Suining East) via Suimian Expressway, which takes about 8 minutes. According to the latest information, the fifth Fujiang Bridge will start construction on November 28. The fifth Fujiang Bridge will also be part of the city's middle ring line. It is expected to be completed and open to traffic by the end of 2015, and will achieve seamless connection between the new and old urban areas. With Suining City Urban planning and construction will form a half-hour living circle in the inner ring of the new and old cities within 3-5 years, with very complete transportation facilities. Therefore, Jinqiao will be the industrial and urban new area with the most investment value in Suining.
The entire internal transportation system of Jinqiao New Area is connected by expanded meridians. The Sui-Guang Expressway runs from east to west, and the Sui-Mian Expressway connects the north and south. As the most iconic transportation hub in the region, the Central Avenue connects to the Sui-Guang Expressway. At the same time, the entire Jinqiao New District is divided into five major sections:
Upper left area: Urban Business and Cultural District, Creative Cultural District, mainly covering the smart incubation industrial park, research and development of high-tech industries and the electromechanical industry planned by the government ;
The area on the upper right: Green People's Livelihood Industrial Zone; based on the green concept of environmental protection and ecology, based on the integration of industry and city, we create an industrial development service group.
The middle area: the industrial transfer undertaking area, which realizes the external transportation of industrial finished products through convenient transportation routes and warehousing and logistics transportation;
The lower right area: the high-tech industrial zone and eastern Sichuan Farming culture will introduce well-known domestic and foreign high-precision manufacturing enterprises; on both sides of Central Avenue is the Central Avenue Comprehensive Area, forming the city's CBD center, including super-A office buildings, financial stock exchanges, banking and large-scale comprehensive shopping malls, as well as culture , sports center, etc.;
Lower left area: The peninsula-shaped area where Renhu Garden is located is the core area of Xincheng Binjiang City (CLD central residential area), which will create a tourism, vacation and leisure area covering an area of about 6,000 acres. It is an integrated pure residential area, surrounding more than 300 acres of Jinqiao Lake and more than 1,000 acres of riverside urban leisure zone. It uses live water circulation to form a French-style town with an island-style living space, and forms a high-end living residence and supporting area.
As the No. 1 project in Jinqiao New District, Xinyidu Renhu Garden is located in the core and superior location of this area, on the banks of the Fujiang River, Jinqiao Lake, and Renhu Lake. Because it is located at the largest bay of Fujiang River and surrounded by water on three sides, in Feng Shui, there is also a jade belt wrapped around the waist to hide the wind and absorb the energy.
It can be said that whether it is residence or investment, the value is unparalleled. The area is fully equipped with supporting facilities.
In terms of education, we have complete teacher support from high-quality kindergartens (bilingual kindergartens) to high-quality high schools (such as the High School Affiliated to Sichuan Normal University);
In terms of medical care, in addition to the necessary medical supplies for the community, The health station will also introduce professionally qualified tertiary general hospitals such as the West China Branch;
Life is even more convenient and fast. In addition to the large fruit and vegetable market outside the community, there is also a 10-minute walk from the community. The central business district will introduce large supermarkets such as Wal-Mart and Umart, as well as shopping malls such as Oaks Plaza, which are popular among women.
Sand table:
Sir/Madam, please look here. This is the sand table of our Yidu Renhu Garden project. The total project area is about 380 acres, which is more than 6,000 acres. The first work of a European style town, we use the most beautiful and representative Evian town in France as the design blueprint to create the first purely French style romantic leisure town in Suining. The biggest highlight of our project is that it is built around the 150-acre Renhu Park (the water surface area is more than 70 acres), and at the same time, you can enjoy the beautiful Fujiang River's ultimate landscape effect.
The entire Yidu Renhu Garden conforms to the sloping terrain layout and is divided into two plots in the north and south: the south is divided into phases three, four and five, and the north is divided into phases one and two, covering a wide range of building types : Independent businesses, villas, bungalows, clover, and high-rise mansions with elevators. It is not difficult to find that the property has a stepped layout. The building adopts the neoclassical architectural style and is designed by Shenzhen Zhongtai. The classic arc blue roof, graceful line processing, and time-resistant brown bricks combine pure French style. Architecture is at its best.
At the same time, the beautiful skyline of the project is also taken into consideration to ensure the landscape effect of lake and river viewing for various business types.
The first phase we are developing now is the A2 plot in the north. The first phase adopts group development: bungalow group and high-rise group. The floor area ratio is only 2.57, the building density is as low as 25%, and the greening rate is as high as 35%, allowing owners to fully enjoy more sunshine, greening and air.
As the most authentic French-style town in Suining, our garden landscape design is also unique. We have hired well-known designers like Hao Zhangsi and Belgolin as designers with high salaries. Our water body landscape treatment is very representative at home and abroad. Sex, such as the Sydney Opera House, the Bird's Nest, and the Luhu Palace project in Chengdu. On a special note, the French landscape design has the most special highlights: such as the decorative design of the central axis that runs through the entire garden, the layout of flower beds, statues, and fountains, and the humanized road grading. The entire garden design is clear, rigorous, master-slave, concise and lively, with a solemn and elegant geometric grid layout, classical iron railings, open lawns, tall trees and shrubs, and four distinct seasons, creating a casual and romantic atmosphere.
In order to ensure the maintenance of the beautiful environment of the community, as well as the rest and safety of the owners (especially the elderly and children), the community adopts a humanized pedestrian and vehicle diversion design, and all adopt underground garage-style designs: the ratio is as high as 1 :0.9, which can fully meet the owner's parking needs, and can go home directly from the garage by elevator.
As the new district with the most development potential, in order to meet the living needs of different families, the house types are designed as follows: high-rise elevators with an area of 85-110 square meters, bungalows with an area of 112-190 square meters, covering comfortable two-bedrooms and compact three-bedrooms. , comfortable three-bedroom apartments, and luxurious four-bedroom apartments. House type
The design and layout are reasonable, ensuring that each household has good natural lighting and ventilation effects, while meeting the requirements of green environmental protection and energy saving.
In order to make the life of the owners more comfortable, our property services are hired by Zhixin, a subsidiary of Heda Lianxing Property Services Co., Ltd., which now serves major well-known real estate properties and government agencies in Chengdu and has more than 10 years of property management experience. Service experience, adhering to the principle of "Think more for you, do better for you", in addition to basic high-standard basic services, it also provides more than 20 value-added services to the majority of owners, such as community shopping platforms, child care, etc. , let us believe that the owner’s lifestyle has been comprehensively improved. At the same time, the facilities included in the project include a large clubhouse, swimming pool, cafe, tennis court, and owner's breakfast room with unique lifestyle features.
All supporting facilities are available, I believe it will definitely meet your daily needs. In addition, the 60-acre comprehensive commercial complex adjacent to the Fu River also provides owners with convenient services such as large-scale commercial facilities, shopping malls, movie cities, and scenic commercial blocks.
Real estate phone sales skills and speech skills: Telephone communication skills
1. Make good use of phone openings
A good opening can make the other party willing to talk to the phone salesperson more Chat, so in addition to "delaying two minutes", what to say next becomes very important. If you want to know more about the other party's thoughts, you might as well ask? What are the new network services and products recently launched? Regarding the recent trends in the Internet industry, what do you think? Open-ended questions like this.
2. Make good use of the techniques of pause and retention
What is a pause? When a telemarketer needs the other party to give a time and place, he can use the technique of pause. For example, when you ask the other party: Do you prefer morning or afternoon? After you finish speaking, pause for a moment and let the other party answer. Making good use of the pause technique will make the other party feel respected.
As for reservation, it is a method used when it is inconvenient for the telemarketer to explain on the phone or when he encounters a question that is difficult to answer. For example, when the other party asks the telemarketer to explain on the phone When charging, the telephone salesperson can tell the other party: "We will calculate this issue for you in person when we meet in person, so it will be clearer." ?This is also a skill for leaving questions until the next opportunity.
3. Keep your body straight, stand and talk or close your eyes
If you make 20 phone calls a day, you cannot sit still all the time. Try to straighten your body or stand up. When you stand up to speak, you will find that your voice will become more energetic and the effect will become better: sometimes you can close your eyes and speak so that the external environment will not affect the content of your answer.
4. Use open-ended questions and keep asking questions
Asking customers questions can prolong the conversation, and more importantly, understand the customers’ real thoughts and help telemarketers Make judgments. You might as well use questions such as "May I ask you a simple question", "Can you please talk more about why you have such an idea?" to encourage customers to continue talking.
5. Instant reversal
Instant reversal is to immediately follow the customer's words. For example, when the customer says: "Our company has already gone online or we have already gone online," you might as well just follow it. What he said: I made this call just because I knew you were online. ?When the customer says: ?I am a customer of your company?, the telemarketer might as well go on to say: ?I know you are a good customer of our company, so I made this call. ?Wait and pay attention to all the information to guide the customer in your direction.