How do sales ask questions to create a harmonious atmosphere in the later period?

Communicating with people requires us to listen and speak skillfully, not to speak without scruple. It is even more difficult to communicate with those who are full of fear, anger or depression, because we will be more helpless under the control of this emotion.

But whether at home or at work, don't despair or give up on your communication barriers! Even the best communicator is honed bit by bit. Here we provide some tips for your reference.

Don't fight back even if the other person looks angry with you. Other people's emotions or reactions are likely to be caused by fear or frustration, just like you. Take a deep breath, then quietly count to 10, and let the other person vent his emotions until he is willing to say what he really thinks.

You don't need to know all the answers. It is also good to say "I don't know". What do you want to know, just say it, and then say what you think. Or you are willing to find the answer to the question with each other.

Respond positively to facts or feelings, not antagonistic. For example, instead of saying "Hey, I'm working" or "It's not my job" (it's easy to get angry), it's better to say "Tell me more about what you care about" or "I understand your disappointment". Seize every opportunity to communicate, because many times you may alienate others because of a little absentmindedness.

People want to hear whether you agree with them, not what you think. Many people are complaining that others don't listen to themselves, but forget that they don't listen to others! You can give all your opinions to show that you are listening, and say something like this: A. "Tell me more about what you care about" B. "What's wrong with what you care about?" C. "I'm very interested in what you just said. Can you tell me what makes you believe so much? " D. "Why are you so satisfied with one thing?"

Remembering what others say and what we hear may lead to misunderstanding! Our personal analysis, assumptions, judgments and beliefs may distort the facts we hear. To make sure you really understand, repeat what you hear and what you think, and ask, "Do I understand correctly?" If you have an emotional reaction to someone's words, just say it directly and ask for more information: "I may not fully understand what you said, but I understood it in my own way." I think you mean XXX. Is that what you mean? "

Frankly admit the troubles and mistakes you have caused. Make a commitment to the deadline. If you need others' help, use your energy to influence them. For example, if you want to update someone's computer and work in her office, you can say, "I know it's impolite to bother you at this inconvenient time, but I will appreciate your cooperation." Our maintenance work can restore your working system to normal. We'll come to you at 3 pm and finish the work at 5 pm. "

Don't point fingers until someone asks you. It's really a headache to say something you know will be good for someone, but you can't say it. Use euphemistic expressions, such as "It may be …" or "I have been in a similar situation. If you find it useful, I would like to share more of my experience with you." All of the above are better than saying "what should you do".

Seek common ground while reserving differences. What do you two like (try not to disagree)? Say your point of view and find out the similarities. For example, "I think this plan will make you successful."

Remember that change will bring pressure to people. Use your enthusiasm to influence your employees, and they will not change or get out of control. In this chaotic world, this can make our mediocre life warmer. So if you are around someone, or you need him to do something for you, tell him as much as possible when you need help. If possible, tell him you want to help him, too.

Active thinking and concentration. We always look at problems from our own perspective, or give our own experience according to the environment. Many people who are considered successful, including professional athletes and literati, have positive thoughts. Ask yourself, "What's good about this thing?" Or "What can I learn from it?" Stay optimistic. Don't forget to take different ways to reduce stress and make your work more enjoyable.

Most people, including yourself, are self-centered. This is not a bad thing, which enables us to protect ourselves. Don't think that anyone will know your selfishness. Say what is most important to you, and ask others what is most important to you. This will lay a good foundation for exchanges between your.

Improve your listening skills. Many people think their listening is good, but the fact is that most people don't listen at all-they just talk and think about what to say next. Listening means asking questions and getting rid of distractions, such as what to say next, who to meet next, what happened outside, and so on. If someone has a thorn in his words, it is often because he has a fear hidden in his heart. All they want you to do is have a real and friendly conversation.