The rider is not competent enough (the rider is not competent enough to cancel the order)
65438+February 65438+May, Beijing, the US Mission delivered masks, antigens and other epidemic prevention materials to riders. Photographer/Zhao Ping
The full text is as follows:
Initiative on participating in take-away delivery service
Dear residents of Fengtai District,
At present, affected by the epidemic situation, the transportation capacity of some take-away enterprises in the region has been weakened to varying degrees, and the order delivery pressure is greater. According to the actual situation, we now send an initiative to the residents in the area:
1 Mutual understanding and care
The weather is getting cold. In order to meet everyone's needs, take-away riders shuttled through the streets in the cold wind, and it was very hard to send takeout. And due to the recent sudden increase in order volume and insufficient transportation capacity, your order may sometimes be delayed and your order may be slightly cold. I hope everyone can place an order in advance, wait patiently and give riders more understanding and warmth. Thank you for your understanding and support!
Unity is strength, serving the public.
At present, due to the lack of capacity of riders, the pressure of take-away distribution is great. We hereby propose that, with the permission of individuals and families, if you have not been to work recently or have leisure time, you can choose to join the ranks of take-away riders to send warmth to thousands of households in Fengtai District in this special period.
Matters needing attention
If you wish to join, we suggest that you:
1. In good health, having received the third dose of COVID-19 vaccine;
No fever, sore throat, positive antigen or nucleic acid test within 2.7 days;
3. I own vehicles such as electric cars/motorcycles;
4. Do personal protection during delivery, always keep in mind "safety first", and strictly wear N95 mask at work.
Participation mode:
Please combine your own wishes
Download in the mobile phone software mall
"Crowdsourcing by Meituan" or "Crowdsourcing by Hummingbirds"
Just register and order.
Extended reading:
Take-away express delivery is seriously short of people? Some merchants personally deliver takeout, and Beijing companies recruit tens of thousands of couriers and riders.
Takeaway will take an hour or two to arrive, and it has just been cancelled for me. I ordered takeout twice yesterday, but no rider took the order, so I had to pick it up myself. The delivery fee for a bowl of rice noodles is 16.9 yuan, which is more expensive than rice noodles.
Recently, the Red Star Capital Bureau noticed that many netizens in Beijing, Wuhan and other places reported that the delivery speed was slow, no rider took orders, and even the delivery fee rose.
Not only take-out, but also express outlets are understaffed and logistics is stagnant. A Tong Yuan courier in Jiuxianqiao, Chaoyang District, told the Red Star Capital Bureau that there used to be more than a dozen couriers in the outlets, but now more than half of them are resting at home and can't recruit temporary workers.
It is worth mentioning that on February 16, the recruitment information "Local Treasure Beijing Recruitment" published on the official account of 5438+00 WeChat showed that a company in Beijing recruited front-line logistics operators, logistics couriers, 7 fresh food stores and Dada takeaway riders, with tens of thousands of people.
↑ Image from local treasure Beijing recruitment WeChat official account
Food and beverage distribution capacity is tight.
Orders for medical flash delivery in Beijing increased by 2 194.6%.
65438+February 65438+April, He Sisi, who works in Beijing, told the Red Star Capital Bureau that the food delivery speed in Beijing had been much slower since 65438+February. "I ordered a fried chicken yesterday, and it took three hours to deliver it." She opened the map and found that the fried chicken shop was only 1 km away from her.
It's also common to order takeout without a rider. A netizen in Sichuan said that after waiting for two hours, no one took the order and finally had to cancel it. Another Sichuan netizen posted that no rider took the order at noon, and then the merchant personally delivered the meal to the door.
Image from Weibo APP
In addition to the tight transportation capacity, the price of take-away delivery fees has also increased. Rip from Beijing told Red Star Capital Bureau that he ordered a casserole rice noodle takeaway yesterday, which is often eaten. When he paid, he found that the price of rice noodles was 16.68 yuan, and the delivery fee was even more expensive than rice noodles, reaching 16.9 yuan. The takeaway platform explained that the delivery fee was temporarily raised during peak hours.
↑ The picture is provided by the interviewee.
In addition to consumers, take-away merchants also clearly feel the tight capacity. On June 12 and June 14, a take-away merchant in Beijing told Red Star Capital Bureau that few riders came to the store to pick up meals, and sometimes no one took orders for half an hour, which made it difficult for them to do it until a rider took orders. Merchants mentioned that many riders have a fever and don't take orders.
The platform also explained the slow delivery. Hungry? The customer service page shows that the delivery may be slightly delayed due to more recent orders. The US group's takeaway said that due to the epidemic, the number of riders has decreased, and the delivery and receipt of riders may be delayed.
It is worth mentioning that there are many take-away orders for drugs and antigens.
12 13, a rider in Xi' an released a video saying that he took four orders as soon as he got online, two of which were medicine delivery, and the take-away order of a pharmacy was 500 a day, far exceeding that of a restaurant. According to the data of the flash payment platform, from 12 to 12, the medical orders of Beijing users increased by 2 194.6% compared with10 in the same period.
Some express outlets are understaffed and logistics is stagnant.
State Post Bureau: Express delivery companies are speeding up the overall planning of network resources.
Not only is the delivery slow, but the transportation capacity is tight. Many express outlets are still short of manpower and logistics is stagnant.
The Red Star Capital Bureau noticed that some netizens in Hebei issued a document saying that the drugs purchased on February 6+65438 had not been delivered by express delivery. The information shows that the express parcel card is in a sorting center in Langfang, and the status has not been updated after 65438+February 9. It is not uncommon to see similar situations with the above netizens.
12 14, the person in charge of a shentong express outlet in Lianhuachi, Beijing, told the Red Star Capital Bureau that three or four staff members in the outlet had a fever and could not go to work, so the workload increased a little, and there was a pressing situation, but it was delivered to the users at most one day.
The staff of a Tong Yuan Express in Jiuxianqiao, Chaoyang District, Beijing also said that there used to be more than a dozen couriers in the outlets, and now more than half of them are resting at home with a high fever. The situation of pressing parts is inevitable, and it can only be delivered as "robbing Peter to pay Paul".
In the case of clearing the backlog and shortage of manpower, it is not difficult for express outlets to recruit people temporarily. The above-mentioned Tong Yuan Express staff mentioned that it is impossible to recruit temporary workers now, but customers all expressed their understanding and never complained. According to Zhongxin Jingwei, a sorter at a Zhongtong outlet in Xicheng said that because of the recent shortage of staff, the salary has doubled, but few people are willing to do it. "We are all temporary workers, usually 200 yuan a day. There are very few people willing to do it now. "
A SF Express courier from Sichuan told Red Star Capital Bureau that it is the peak business season, and the couriers are very anxious, with heavy workload and great delivery pressure, and the delivery service may be delayed. I hope users will give more tolerance, understanding and support.
65438+February 65438+March, the State Post Bureau responded to the problem of "express delivery is not fast". Since 65438+February, the postal express delivery industry has accelerated its recovery and ushered in a new round of business peak. However, in some areas, there are still problems such as users' perception of express delivery, slow delivery and untimely delivery. At present, the express delivery company is speeding up the overall planning of network resources to ensure the smooth passage of the business peak.
The State Post Bureau mentioned that Postal Service, SF Express and Jingdong Logistics started the "night delivery" mode to extend the delivery time and ensure the express delivery as soon as possible. Zhongtong, Tong Yuan, Shentong, Dayun, Jitu and Debon, etc. By setting up a special team in peak season, setting up a helping fund, strengthening personnel recruitment, and deploying the capacity of all parties, we will help grassroots outlets to restore production capacity and ensure smooth delivery channels.