Sales skills and vocabulary
First, the opening remarks should be beautiful.
A beautiful opening speech is half the battle, and the opening speech is the first impression. Often the information you can get in the first 1 minute of the conversation is more impressive than the information you can get in the next 10 minute, so you should seize the opportunity of opening remarks. Before the opening remarks, you can have a little chat with your customers to create a natural and relaxed atmosphere, but don't waste visiting time by chatting for too long.
Speech: Honey, you have a good eye. You saw our explosion at a glance. This is the most cost-effective. And now we are doing activities on Tanabata, giving them as soon as we buy them, and there are store coupons to collect. It is more cost-effective to place an order after receiving it.
Second, realize interaction by asking questions.
If it is face-to-face sales, the salesman should arouse the customer's desire to buy in a natural way, and must not be impatient. The eagerness to achieve often leads to failure. In the process of communicating with customers, in addition to the necessary interaction, you can throw an olive branch to them to understand the real needs of customers, so that you can have control and guide customers to follow your ideas and gradually enter the state.
Speech: Honey, it's been raining continuously recently, and it's wet everywhere. Are you also troubled by this reason? Please rest assured that our dehumidifier can relieve your troubles, with a particularly strong dehumidification ability, equipped with accurate temperature and humidity sensors, accurate control, intelligent dehumidification, and a scientific noise reduction system, which will not affect your sleep, and you will no longer have to worry about the humidity of bedding and clothes.
Third, praise customers.
Everyone will feel that they have something to boast about, and praising customers is one of the effective ways for salespeople to approach customers quickly, which can quickly close the distance and gain a good impression. But salespeople should also choose the right time to praise customers, and then praise them properly after understanding the basic situation of customers, and be sincere, otherwise customers will think that you are exaggerating for the sake of clinching a deal.
Words: (The customer said that the dehumidifier is for the elderly at home, and it will cause their joint pain if it is too wet.) At this time, you can sincerely praise it. You are so filial, always thinking about taking care of your family. I want to learn more from you.
Fourth, grasp the customer psychology.
In fact, many salesmen are eloquent, but not every salesman can impress customers, because the salesman's words don't grasp the customer's current psychology. As a salesperson, if you can grasp each other's psychology in communication, you can "win in one word" or "lose in one word". The so-called keeping your word means that what you said touched the other party's heart, so as to impress the other party and facilitate the transaction.
Speech: Dear, many customers buy this product for the elderly at home. Humid environment will always affect the health of the elderly. After a long time, all kinds of problems have come out, but the elderly generally don't want to bother their children. You can buy them back for the elderly to avoid their discomfort. It is also filial piety.
Fifth, speak positively.
Everything has advantages and disadvantages, so does writing. Positive words can bring positive energy and good mood, while gloomy and cold words can only make people feel depressed. Therefore, when communicating with customers, salespeople must be positive and cheerful, always smiling and saying something more energetic will make customers feel very comfortable.
Speech: honey, this product is really suitable for children to buy back for the elderly. The operation is simple and the elderly can learn it when they get started. On the one hand, it can alleviate the pain of the elderly. On the other hand, the elderly will also be happy for their children's filial piety.