What should I do if my flight is delayed?

What should I do if my flight is delayed due to bad weather?

If the weather is force majeure, after the flight is delayed, if the airline does not announce the cancellation, you can only wait; if it announces the cancellation, the airline will arrange for you to use the original ticket to take the company's subsequent flight (your The ticket will not be voided).

The weather that affects flight mainly includes heavy snow, dense fog, thunderstorms, hurricanes, sandstorms and other extreme meteorological conditions. Normal light rain, etc. is no problem.

What to do if the flight is delayed

(1) Get a refund or transfer and learn about the flight status in time after arriving at the airport. It is best to know where the plane is, so as to deduce the approximate departure time. If you can tolerate the delay, wait patiently. Of course, don’t forget to check back from time to time to see if there are any further developments. It will be a loss if you miss your flight. If the delay is relatively long, passengers holding full-price tickets are best to check other airlines' flights to the same destination as soon as possible and endorse them as soon as possible (full-price tickets can be endorsed once at any time). The vast majority of domestic passengers purchase tickets with certain discounts, and this route of endorsement is not feasible because each airline now calculates independently, and different airlines have different discount rates at different times, so No airline is willing to accept discount tickets from other airlines for endorsement. If you are not in a hurry, then wait patiently; if you are really in a hurry, you can go through the relevant refund procedures. First go to the airline service counter at the airport and explain that the flight is delayed. The airline will refund the ticket for you and put it on the ticket. Stamped certificate, with this certificate, you can refund the fare amount paid (valid within one year) at the original place of issue, and then purchase flights to the same destination on other airlines. (2) Understand your rights Passengers whose flights are delayed should enjoy three rights: the right to know, the right to choose and the right to claim. The right to know means that after a flight delay occurs, passengers have the right to obtain detailed information as soon as possible and to learn about subsequent developments in a timely manner so as to make reasonable choices. Airlines should establish a mechanism for direct dialogue between customer service managers and passengers, so that the best results can be achieved at the lowest cost; the right of choice means that passengers can choose to transfer to other flights of the same airline or to other For airline flights, you can also choose to refund the ticket, and you should be able to refund the ticket at any booking point of the airline you traveled with; the right to claim means that passengers can ask the airline to compensate for their losses, including accommodation, food, transportation, etc. (3) Safeguarding your own rights If passengers want to safeguard their rights, they can complain to the airline’s complaint department, government department, consumer association, or file a lawsuit in court. But not all delays can be compensated. From a legal perspective, airlines are only responsible for delays caused by their own reasons, such as aircraft maintenance, flight deployment, etc. For delays caused by non-airline reasons such as weather, airlines The company has no obligation to compensate passengers.

What to do if your flight is delayed and the flight is delayed?

This depends on the weather conditions. Generally, you will still be able to take off unless the weather is particularly bad.

How to apply for flight delay compensation

First of all, you must apply for a flight delay certificate at the ground check-in counter (which can be used as a certificate for the employer to apply for or cancel leave), and use this to file a claim with the airline. OK!

What should I do if my flight is delayed for two days in a row?

Let me tell you that it is very difficult to compensate. No one can do anything about the weather, and the airline also provides food and accommodation. This is the latest regulation in 2017. You can refer to it

How to compensate if the flight is delayed for 4 hours

I really don’t know the specific compensation standard. It was also delayed a few days ago, nearly an hour. Finally, with everyone's efforts, we were compensated 300 yuan. In addition, it depends on the reason for the delay. If it is due to weather, there will be no compensation.

What should the flight attendant do when the flight is delayed?

When passengers board the plane with excitement, they are suddenly told that they need to wait for a long time due to various reasons. I believe that few passengers will not be angry. , will not complain, this feeling is understandable. Some passengers may even behave excessively. At this time, what our flight attendants have to do is to provide passengers with high-quality and meticulous services and ease their excitement while ensuring the safety of the aircraft. When passengers are angry, if the flight attendants smile and offer a delicious drink, their anger may be reduced by half; when passengers chatter and complain, the flight attendants listen patiently and explain sincerely, maybe they will understand us too ; When passengers refuse to get off the plane and make trouble without reason, the flight attendants take the initiative to help them from the perspective of passengers. Maybe they will be moved by our true feelings. Flight delays are something no one wants to encounter, but when we encounter them, we cannot avoid the excitement of passengers. We can only face them positively, use our patient service, and use our sincere smiles to win the understanding of passengers. I remember one flight mission. Due to weather conditions, the departure time of the plane was yet to be determined, and the captain decided to let the passengers take their luggage and get off the plane to rest. At first, the passengers were very cooperative, but under the instigation of some passengers, everyone stopped getting off the plane and asked not to take their luggage if they wanted to get off the plane.

In the face of difficulties, each of our flight attendants did not escape. We actively thought of ways to help passengers take their luggage off the plane, one or two pieces... We were so tired that we were sweating profusely. The passengers were moved by us and took their own luggage one after another. luggage got off the plane. When we got off the plane, they said to us: "Actually, it's not easy for you stewardesses, and we don't blame you." Finally, all the passengers understood us. Through this flight delay, I truly understood: Only with sincerity can we gain the understanding of passengers, and only with warm and high-quality services can the distance between us and passengers be shortened to the shortest possible time. We are willing to meet any challenges with the fullest spirit.

What should airlines do if a flight is delayed

1. Wait for the flight to take off normally

2. Apply to change to another flight

3 , Apply for a refund

When a flight is delayed or canceled, the airline should promptly notify passengers of the flight delay or cancellation and provide explanations. When flights are delayed or canceled, passengers can request for endorsement or refund.

If a flight is delayed or canceled at the place of origin due to the airline's own reasons (engineering maintenance, transportation services, flight crew, company plans), the airline should provide meals or accommodation to passengers when necessary. Serve.

If a flight is delayed or canceled at the place of origin due to non-airline reasons such as weather, emergencies, air traffic control, security inspections, and passengers, the airline should assist passengers in arranging meals and accommodation at a cost of Passengers are responsible for this.

If a flight is delayed or canceled at a stopover, regardless of the reason, the airline shall be responsible for providing accommodation services to the stopover passengers.

Airlines do not guarantee that their flight schedules will be adhered to published flight schedules 100% of the time, and travelers should be aware of this when planning their travels. There are many reasons why flights may not arrive on time. Some of these situations are difficult to predict, such as severe weather, air traffic control, military exercises, airport or runway closures, and are beyond the control of the airline.

If your flight is delayed, try to find out how long it took. But keep in mind that sometimes it is difficult for airlines to estimate the overall time in the early stages of a delay. In so-called "spread delays," the airline's initial estimate of the delay cannot fully predict how it will develop. Forecast weather may worsen and mechanical problems may be more complex than originally thought.

If the delay is due to weather or air traffic control issues, all flights may be delayed, and neither the passenger nor the airline can do anything to take off as soon as possible. Since an aircraft has to perform 3-5 routes every day, in addition to the airline's aircraft deployment, the punctuality of any one of the flights will be interrelated with several other routes and flights, including the weather or flow control of the route area. . If a flight encounters a mechanical failure, or the inbound flight is delayed, passengers are better off trying to arrange another flight as long as they do not have to pay a penalty for canceling their seats or pay a higher fare for changing their reservations. If a passenger finds a flight with another airline, he or she can ask the original airline to transfer the ticket to the new airline.

If a flight is canceled, most airlines will rebook the passenger on the earliest flight that can reach the passenger's destination as long as there are available seats and no additional fees are charged. If it is determined that the delay is long and another airline has available seats, the passenger can ask the original airline to transfer the ticket to the new airline. However, finding an available seat is not easy, especially during holidays or peak times.

What should you do if the weather causes the plane to be delayed and unable to catch the next flight?

Neither airline will be responsible for you.

For example, your first flight If the delay causes you to be unable to board your second flight on time, the two companies will play ball. One says, we are just late and will not be responsible for your next flight.

The second one says, we It took off normally, the first flight was delayed.

Another situation is that the second flight is canceled and the flight is advanced to 10 o'clock or postponed to the next flight, which is similar to the common practice adopted by airlines to make profits.

At this time, you have the right to refund the ticket in full or change it for free.

So, as long as the first one is not late, there is no problem.

The first one takes off at 8 o'clock, so the chance of delay is very small.

If it is late, you can only change your reservation temporarily.

However, early morning airlines will let the planes that can fly out first.

A delay in the morning flight means that all flight segments of this plane within a day are delayed.

What should I do if I buy a plane ticket without delay insurance but my flight is delayed?

Generally, if the flight is delayed, the airline will provide certain compensation or free food and accommodation. You need to negotiate as long as there is no big loss. Don't worry so much