About Taobao's internal test fault storm: Why P 1 fault? What is 3.25?
This event is a bug when developing GG to upload installation package. This pop-up will only appear in the IOS version of ios9.5.7, and other versions will not reappear. Therefore, many netizens did not see the pop-up, and the scope of influence was relatively controllable. The poisonous and wet Taobao is also 9.5.7, and the internal test shows that the pop-up window will be pushed away by other news pop-ups and then disappear. Looking up the update record of mobile phone Taobao APP in APP Store, I found that this version was updated a week ago, but it popped up on March 25th. Whether this is intentional or not is unknown, but at least someone made a "mistake" in operation, which led to this bug.
Although the experience is poor, it is a road. Under normal circumstances, hand Taobao will not force users to update, because it may cause a lot of public opinion, which is unacceptable and will be wrong.
02
Even if I recall it now, my brain will jump around. Although it only takes 15 minutes, the instantaneous traffic reaches 2000w W. As long as the gameplay is released, it will reach 2000w users. What if my hand breaks? If the rights and interests are not issued, will they be complained? There is something wrong with the copy, will it have a negative impact? You can't walk by the river without wet shoes. I sent dozens of red envelopes and had bad luck once. /kloc-within 0/5 minutes, I didn't send a red envelope, wasting tens of millions of traffic. The application for hand-scouring pop-up window is very strict and needs the approval of the boss. You know, it's not easy to operate. It's not an accident, but it's toxic and old. The rain with dozens of red envelopes needs to be washed by hands. You don't have to play if you want, you need to go to the background for configuration after approval. Everyone wants to use such a big cake. With so many businesses in Ali, there must be first come, first served, and priorities. Therefore, the pop-up order and pop-up time of pop-up windows will be controlled. For example, there are two pop-ups for red envelope rain and check-in reminder. Red packet rain priority 100, sign in 89. At the same time, the check-in reminder pop-up window will pop up again only after the red envelope rain pops up.
Fortunately, the technology of hand scouring is very good. You can pop up a pop-up window without issuing a version, saving time and improving efficiency, which is also something that all students can learn from. 3.25 The priority of the accident pop-up window should be the highest priority, and the pop-up window stays indefinitely, which really wastes users' resources and energy. Fortunately, however, only one version of users is affected.
03
There is no need to care too much about whether the accident was intentional or not, but there are problems in the process. Has the whole process been audited? Any test results? After all, someone will take responsibility, and those who make meritorious deeds will be rewarded and punished. Ali's fault accountability mechanism is actually relatively clear. Take Ant Financial Service as an example. The accountability system has three principles:
The failure time is divided into two sections, from failure start to discovery, from discovery to complete solution, and the sum of the two sections is the failure time. According to the impact of the 325 accident, the time lasted until * * * * less 12h. [Picture-A1092B-1585291430984-1]
There is also a method to determine the fault level according to the number of people affected. P 1 is the most serious and p4 is the lightest. P3 and p4 faults need TL approval of major business lines, and p 1p2 is a major fault, which needs to be handled and approved by bu interface personnel. User feedback is an important evaluation point, which is evaluated according to the ratio of current and last week's consultation volume. For example, last week, the consultation volume was 100, and this week it suddenly reached 4000, which is definitely an abnormal situation. In addition, the number of fault consultation queues and the number of fault access calls also belong to the scope of fault assessment. Therefore, the development GG, which is responsible for updating and installing it, has been properly rubbed on the ground and will be arranged clearly. P 1 fault is not running. However, the performance has been communicated before the fiscal year, and I am not sure whether it will be changed to 3.25 because of this.
04
What is 3.25? I often hear Ali people say: xxx got 1 this year, which is really hard. Yes, 1 is 3.25, representing the worst performance. Ali's performance evaluation is based on 36 1 model, which represents 1 person, including 3 people with the best performance, 6 people with normal performance and1person with the worst performance. The best performance is 3.75, the normal performance is 3.5, and the worst performance is 3.25. Every performance will be divided into+or-,such as 3.5+ and 3.5-, representing different performance levels. When did you call 3.75? When it exceeds expectations. For example, if you are in charge of clothing activities, the kpi is sales of 400 million. Finally, you not only achieved your performance target, but also signed a long-term cooperation agreement with a brand. This is better than expected and will give 3.75. On the contrary, if you only sold 200 million yuan, which is lower than last year's level and lower than expected, combined with the comprehensive factors such as your incorrect attitude and poor communication with business parties, it will naturally be marked with 3.25. 3.25 doesn't mean that this person is incompetent, just because he didn't reach the target expectation. People are not as good as the sky, sometimes they have to look at the sky. Remember the double 12 in 18, which is the highlight of clothing. It was already very hot, so it was difficult to sell clothes to keep out the cold. But the weather was fine, and before the double 12, all of a sudden, the whole of China was hit by a cold current. At the beginning of the clothing price reduction, the right time, the right place and the right people, this wave of sales far exceeded expectations, and the KPI was completed three days ago.
Assuming the weather keeps getting warmer, will more people buy down jackets and thermal underwear? KPI can't be reached. But if there is something wrong with your back, 3.25 will come naturally and fall on your head. No matter how much contribution you have made before, even if you sell 400 million yuan, you will not be soft. This is the principle. Now I can only pray for the development of GG, hold on and be a hero next year!
05
This incident has given us a lot of inspiration. I hope everyone will take a warning and not make such low-level mistakes.
Finally, I ask you a question: If this happens to you, how can you save the day?
Further reading Poison