12345 processing process
The "12345 processing process" is as follows:
1. Call registration, record the name of the caller, unit, contact number, time and content of the call; for issues with clear policy provisions, Answers should be provided immediately to the caller; feedback should be provided at any time when dealing with major and urgent issues.
2. If the undertaking unit exceeds the processing time limit, the mayor’s open telephone duty room will promptly provide written supervision and respond within a time limit; regularly report the issues reported to the public on the handling situation and the handling responses of each undertaking unit Make notifications.
3. Telephone records, response records, meeting materials, leadership instructions and other materials with preservation value must be archived in a timely manner.
1. Introduction to the 12345 hotline
The 12345 government service hotline (referred to as the 12345 hotline) refers to the telephone number 12345, the mayor’s mailbox, mobile phone text messages, and mobile phone customers established by the people’s governments of various cities. A public service platform composed of mobile phone, Weibo, WeChat, etc. that specializes in handling hotline matters, providing "7×24 hours" all-weather manual services.
The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
2. Convenience service hotline
Police hotline 110; medical emergency hotline 120; city management hotline 12319; food and drug complaint hotline 12331; consumer complaint hotline 12315; production safety report The complaint hotline is 12350; the business reporting and complaint service station is 12345; the weather forecast inquiry hotline is 12121; the transportation service supervision hotline is 12328, etc.
3. Introduction to the 12315 hotline
The national 12315 Internet platform was officially launched on March 15, 2017. This is another major measure to promote "Internet + government services" and marks the entry of the consumer rights protection work of my country's industrial and commercial and market supervision departments into the Internet + era.