How much is the customer service salary of travel companies such as China Travel Agency?
This year is close to 25,000 yuan, and there are management fees (social tour guide 800 yuan, full-time tour guide 4-600 yuan, etc. ), social insurance premium (about 3000 yuan) and annual review fee (about 100 yuan) are close to 4000 yuan, which is not easily earned by every tour guide. Due to the large number of tour guides, fierce competition and irregular entertainment, this fee is not worth mentioning for the time being.
The above transportation fee is not the cost of taking the bus by yourself at ordinary times, but the round-trip transportation fee for the tour guide to pick up the group from other places alone. Take Shenzhen as an example to receive the tour guides of Taiwan Province delegation. Most tourists from Taiwan Province Province enter from Zhuhai and use Macau or Zhuhai tourist buses. The normal transportation cost for tour guides to meet the group in Zhuhai is about 65,438+000 yuan (first by bus and then by taxi). Most teams require tour guides to arrive at 8: 30 or 9: 00 in the morning. It is impossible to catch up by bus, so take the earliest boat to Shekou Pier. Although the fare is not much different from the boat ticket, the pier is far from the city. In order to catch this flight, taking a taxi is the only way, which costs at least 50 yuan, and it is still necessary to fight to the death, because it is generally around 70 yuan from Luohu to Shekou. What if there is a tour bus from Shenzhen? Tour guides can't save any money, because a bus with more than 30 seats costs 550 yuan, and the company is only willing to reimburse 500 yuan. If you use Shenzhen bus to pick up and drop off, the tour guide should post 100 yuan. If there are any parking fees and tolls when visiting scenic spots, they are all for tour guides.
This is just some superficial expenses. Tour guides should have group tours, and there are some things that outsiders don't know, that is, the cost of buying group tours. If a tour guide wants to join a group tour, he has to pay a certain tour fee to the travel agency, ranging from 30 to 50 to 200. When I say 30, 50, 200 and 300, I don't mean the cost of group buying, but everyone. Hainan Island is the best place to buy tour groups in China. In the past, there was a head fee in 700 yuan, that is to say, a tour group of 20 people, excluding the tour leader, tour guides and drivers had to spend 13300 yuan to buy a tour group. In other words, tour guides and drivers have to earn so much profit to break even.
It sounds like a fantasy, just like gambling. Is it that exaggerated? That's exactly what happened. A female tour guide once committed suicide by jumping off a building in Hainan. It is said that it was because she failed to buy a tour group several times in a row, and the more she gambled, the more she lost, and finally she could not bear the economic pressure and died.
Tour guides are human beings. They have to live, buy a house, get married and have children.
Without any guaranteed income, we have to face exploitation in several aspects.
Exploitation of travel agencies:
Not to mention salary and labor insurance, tour guides have to pay a deposit ranging from 2000- 10000 when they enter the travel agency (tour guide service company). Even if you pay the deposit, you often have to pay the tour fee yourself, but it will take several months to reimburse the tour fee, which has caused many tour guides to rely on borrowing money to make a living when they first started as tour guides. Some travel agency signing departments are in arrears with tour guide reimbursement for several months. Suddenly, it became out of thin air overnight, making some tour guides almost bankrupt. In May 2005, a travel agency in Thailand owed a tour guide too much money, and the tour guide repeatedly went to the door to beg for nothing. As a result, he pulled out his gun and shot angrily, killing the travel agency manager on the spot. Even some travel agencies adopt competitive bidding, which leads to mutual price reduction between tour guides before they can take tour groups. As the competition between peers is so fierce, it is common for tour guides to kill each other (on price). The social tour guide management fees linked by tour guide service companies are all earned by themselves. What shall we do? The travel agency refuses to pay, and the tour guide service company says that if we don't collect money, we will travel privately, be fined, stop the tour and deduct the money.
Some travel agencies have racked their brains to earn money for tour guides, and they have reached the point of doing everything they can. As far as work clothes are concerned, it is the symbol of travel agencies and the symbol of travel agencies. Of course, some big travel agencies should also protect their image and design beautiful clothes for tour guides. But all the expenses have to be paid by the tour guide himself, and the travel agency has to make some money. how much money do you earn? I'm not sure, but you can do the math yourself. The author once had a set of five uniforms, all of which were tops. Two shirts, two suits and a vest 1 100 yuan, all of which are ordinary fabrics. Probably the price is on the logo of that travel agency. Why is that brand expensive? Because later, when the new tour guide made his own work clothes, the same suit only cost 90 yuan, not to mention the shirts and vests with the worst quality. Another travel agency bought 720 yuan, a tour guide and two sets of summer clothes as thin as cicadas. Fortunately, when I left, it was just halfway through autumn and I didn't have time to buy winter clothes. It is said that clothes in winter are also expensive!
Making uniforms not only makes money, but also becomes a tool for travel agencies to make money. Because uniforms are for people, tour guides will be fined if they don't wear uniforms. The management of travel agencies in this respect is so strict that tour guides have to wear suits to bask in the sun in hot weather, because sometimes travel agencies even send special personnel to inspect scenic spots.
If it costs a little money to make clothes, how much does it cost to be a travel agency's work card? It is the kind of small work card with the name and logo of the travel agency, photos and official seals. At an astonishing cost of one or two yuan, the travel agency actually charges 120 yuan per ticket. How easy it is for travel agencies to make money. Didn't the tour guide get a tour guide card? You don't have to sit in the office all day. What do you need that thing for? Because you have to go back to the company to get the plan, because you have to go back to the company to settle accounts. Without that card, you can't even get into the company door. Can you do it? There are many things that can be sold to tour guides, such as tour guide flags, flagpoles and so on. No wonder so many people want to open a travel agency.
It's simple. It seems that a store, a desk, a phone call, with little investment, can open the door to receive customers. You can run your own travel agency with qualifications and capital, or you can do it without qualifications and capital. At one time, there were thousands of travel agencies in Hainan Island. Although it is gradually reduced to about 160 in name, the laid-off travel agencies continue to operate independently in the form of contracting or affiliated departments. There is a small travel agency nicknamed "Dragon Babu". Two or three tour guides can also contract a department, and everyone works in the same big office. Now it is even popular to "guarantee tables", which is called "guarantee tables". A small department should be divided into several tables. After one year, the management fee will be tens of thousands. In fact, people who are affiliated live more comfortably. When the sky falls, they hold on with their heads and don't have to pay so many quality deposits. They can do whatever they want, with zero or negative tour fees, operate beyond the scope, operate improperly and operate illegally. The tourism authorities have been working for so many years, but they are not as afraid as other industries, with loud thunder, little rain and even no rain at all. People living in China are used to such passing clouds, and they also learn to beat Tai Ji Chuan. Pat your ass if you want to leave. Why not?
Is there anything better to earn? Shenzhen is a land of geomantic omen. Pies have fallen from the sky before, but they didn't fall on everyone. It's not those pies that have eyes. But the travel agency in Shenzhen is like the barefoot fairy in Journey to the West. With a wave of his big sleeve, he took the pie that should have fallen on someone else's head. The impact of SARS on tourism in 2003 was unprecedented. Governments all over China have successively introduced various preferential policies, such as reducing taxes and fees, management fees and so on, in order to reduce the impact on tourism. However, only the Shenzhen Municipal Government provided120,000 cash to give special subsidies to 56 travel agencies. The purpose of subsidies is very clear, mainly used to pay employees' salaries, do a good job in training, maintain the stability of the backbone of the business and maintain the normal operation of the enterprise. On May 27, 2003, Shenzhen Special Zone Daily published this news, which was also reprinted by other newspapers in Shenzhen, and there were related reports on the Internet. Today, however, it is the end of 2005, and more than two years have passed. Among the more than 50 travel agencies in Shenzhen, less than 10 have subsidized tour guides, and there is no news about the others so far. On this matter, I once raised my own questions face to face at a meeting held by the Tourism Bureau during the SARS period and presided over by the Director of the Tourism Bureau. As a result, I was questioned about my name and company on the spot and called the travel agency owner, which directly led to my forced resignation. As for the travel agency where I was at that time, I did pay a subsidy later. However, there are still many doubts. First, the payment of subsidies was not implemented in accordance with relevant regulations. Some unqualified unlicensed tour guides get subsidies, while some qualified registered tour guides don't get any money. On the other hand, there is also a problem with the amount of subsidy. Only one third of the two tour guide service companies in Shenzhen have one talent, 270 yuan, while the tour guide service company gives one person, 800 yuan.
Exploitation among peers
There is also a triangular debt in tourism. Tourists often pay only half or less when they leave the group, and then settle accounts when they come back. (this practice is generally that some units travel more), which is also a helpless practice. The low quality caused by low prices makes tourists tremble with fear. However, I often complain after coming back, wasting a lot of time and energy. Many people have to admit that they are unlucky, but they have also increased their travel experience. However, this so-called experience is a bit extreme, and it tastes like a broken jar. Since the trip is so bad, I'll kill more. They never consider that low price is the main factor that can't guarantee quality. They never consider giving more money to improve the quality of tourism, but try their best to reduce the price of tourism. It is also an effective way for tourists to pay only part of the tour fee when signing up, which has certain binding force on the travel society. In fact, the rest of the group's money will generally be received in full, because it involves some private interests. The head of this unit team will find some familiar travel agencies and earn some kickbacks by the way. With the existence of this special relationship, it is generally not a problem for group clubs to collect money.
However, tour groups often use this as an excuse to pay only part of the tour fee or not give a penny to the local agency. In order to get this business, the land agency often meets this unreasonable demand and gives all the pressure to the tour guide. The tour guide has been told how to be careful after receiving the notice of leaving the tour group, because the tour fee was confiscated, because the price was low, the car was not hired, because the price was low, the hotel was not arranged, and because the leaders had to take kickbacks, the profit was very low, and some wonderful contents had to be deleted. The author has also brought such a team. They are overseas study groups arranged by an industry organization during the national elite training. The kickback to the leaders reached more than RMB 1000 per person. It can be seen that taking kickbacks is not only the patent of tour guides. Imagine how much pressure the rebate of 1000 yuan per person has on the tour guide, but what can the tour guide do? Tour guides also hate this kind of group, calling it "wipe-ass group"
No matter how clean your ass is, it will smell like shit, and sometimes no matter how careful you are, you can't stop the problem. Even the problems of regular groups are inevitable, not to mention low-priced groups. When tour guides try their best to complete this kind of tour, the tour group will always find some reasons, either out of thin air, or making a mountain out of a molehill, or finding fault with the eggs, and organize tourists or fake tourists to complain to the ground agency. In order to attract tourists, the ground agency will make some concessions, but the result of concessions will only be passed on to the tour guide. The tour guide can only accept it silently, otherwise there will be concerns about whether there is a group.
This kind of thing happened to my tour guide friend. The tour group and tour agency he took gave tourists a meal with ethnic flavor, while the reception plan of the ground agency was just an ordinary meal. After the tour guide checked with the tourists' itinerary, he called back to the travel agency and found that there was a problem in the contact between the package tour agency and the ground agency. The travel agency's plan requires the tour guide to arrange meals first, and then modify the reception plan after sending a group to reimburse. However, when the tour guide checks out with the travel agency after sending the tour group, because the package agency and the ground agency are not responsible for each other, the overpaid flavor meal label cannot be reported. This kind of thing often happens, and it will gradually disappear after a long time. If the amount involved is not large, many tour guides will not pursue it and solve it themselves. Because travel agencies require tour guides to focus on the overall situation, consider the difficulties of travel agencies, and think for the unit. But this time the amount is not small, because it is a large group, and the overpayment exceeds 1000 yuan. This guy has eaten this kind of YaBaKui several times, which is an experience. He was more careful when he called. Don't all mobile phones now have recording function? Now it can come in handy. He was not willing to be a scapegoat for nothing again, and gave the dispatcher the recording of the call at that time. As a result, all the witnesses and physical evidence were there, and 1000 yuan was coming back, but from then on, I forged an indissoluble enemy with Ji Diao, and the number of tours plummeted until I was forced to find another job.
I took a group to Thailand, and an elderly tourist who claimed to be a Chinese medicine practitioner fell down while walking. I asked him if there was anything wrong. He waved his hand and said it was nothing, so he put some medicinal oil on himself. Along the way, he followed the normal activities of the team and was also interested in participating in some self-funded activities. There is nothing unusual. However, after returning to China, I found a complaint from the travel agency, saying that the tour guide ignored him and took out a lot of bills of medicine fees from domestic hospitals for the travel agency to handle. What was the result? Needless to say, I will be responsible.
Tour guides and full-time escorts are at the bottom of the tourism industry and often become victims of transactions between travel agencies.