4S shop shady exposure, SAIC Volkswagen and Dongfeng Nissan's apology statement is coming!

As expected, the apologies of SAIC Volkswagen and Dongfeng Nissan came.

Judging from the two coincidental statements, the apology content is similar and the layout is basically the same. Some people say that such a "4S shop shady" incident is seriously untrustworthy and illegal, and the official statement is not sincere enough, so two car brands should be boycotted.

Now that you have clicked in, let's have a look.

These two statements are as follows:

SAIC Volkswagen responded that the dealer was suspected of serious violation of the "Guidelines for the Management of Services Provided by SAIC Volkswagen Dealers to Users", and there were also acts of renting the business premises to social repair shops without authorization. To this end, the dealer was ordered to immediately suspend business and accept relevant investigations.

Dongfeng Nissan officially issued a statement in response, saying that it would cancel the star rating qualification of franchise stores and rectify within a time limit; Conduct after-sales service inspection of national franchise stores; And apologize to the majority of users for this matter.

I don't understand what's going on.

Let's look at the event review.

101October 19, the Beijing News reporter found in an unannounced visit to two 4S stores in Beijing that there were problems such as "fixed damage repair of broken parts", "false cleaning and maintenance" and "interception of excess engine oil" in order to seek greater maintenance profits.

In SAIC Volkswagen's Beijing Hengxing Tiancheng 4S store, an unannounced visit by the Beijing News reporter found that an employee of the 4S store smashed the original intact water tank rack of a car to be repaired with a hammer before parking, and then signaled the maintenance technician to disassemble and determine the damage.

In this regard, a maintenance technician in the store told the unannounced reporter: "It's normal, every car is smashed, otherwise how can we make money? This industry is like this. "

According to the unannounced video, the exposed Dongfeng Nissan Shengtong franchise store (the full name of the store was not announced in the Dongfeng Nissan statement) is located in Fangshan District, Beijing, and was awarded by Dongfeng Nissan. "National five-star benchmark franchise store" title.

However, the store's after-sales staff not only borrowed the battery test reports of other vehicles to simplify the process, but also forged a list of regular maintenance inspection items to hand over to the owner.

In the process of vehicle maintenance, the shop's maintenance technician opened an unopened bottle of accelerator cleaner, and then poured it directly into the waste oil recycling bucket next to it.

It is understood that the dumped accelerator cleaner is sold in 99 yuan in the 4S shop, and the man-hour cost is 180 yuan. The owner spent 279 yuan on the throttle maintenance project. In fact, the technician didn't clean the throttle for the car.

Not only that, when training new employees, 4S stores also let after-sales service consultants and maintenance technicians learn "words" to fool car owners into buying various maintenance projects.

It can be said that the behavior of these two car 4S shops "deceived" their loyal customers, seriously broke their promises, and even had illegal acts of "defrauding insurance".

To this end, the two car companies unanimously issued a "similar" statement, and there was a scene at the beginning of the article.

In fact, from the response point of view, the speed is really fast, but from the attitude and handling methods of the two companies, it seems difficult to eliminate the anger of the owners.

Netizen A: Insurance is an open secret of the industry.

Netizen b said: it is consumers who suffer.

Netizen c: isn't this the routine of 4S shop? Very common, very normal.

Write at the end:

In fact, there are many reports about the chaos of after-sales service in 4S shops, such as "sub-factory accessories", "purchased oil" and "excessive maintenance".

The reason why dealers take risks is mainly because of the high income of maintenance and the rich profits of various excuses.

On the contrary, in the event of a dispute, it is difficult for car owners to obtain evidence to protect their rights and objectively condone some dealers.

Insiders also said that it is not impossible to maintain 4S stores. As long as the certificate of each maintenance is kept and the maintenance is carried out on time according to the manufacturer's maintenance manual, the manufacturer must also implement the three guarantees policy and vehicle-related warranty.

As of press time, it is reported that the staff of Beijing Fangshan District Market Supervision Administration, which belongs to Beijing Dongfeng Nissan Shengtong franchise store, said that they have paid attention to the incident and will further verify the relevant situation.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.