How can we become dignified consumers when 4S stores "break good parts and repair them at a fixed loss"?

To tell the truth, although cruel, at least according to the current situation, the answer isno. Recently, a stone has stirred up a thousand waves about the "fixed damage maintenance" of 4S shops, which has made us understand the "chaos" of the automobile industry again.

Here's the thing. The Beijing News recently broke the news that there were improper business practices in a 4S shop of SAIC Volkswagen in Beijing and a 4S shop of Dongfeng Nissan, which destroyed the normal order of the automobile industry. Among them, there are many problems such as "smashing cars to generate income" (that is, repairing damaged parts at a fixed loss), false cleaning and maintenance, and intercepting excess engine oil.

Among them, the most unacceptable thing is that the owner has paid the maintenance fee himself, but the vehicle that needs to be tested has not been tested, and only the test results of other vehicles are used to make up the number; For example, some car owners spent 99 yuan to buy a throttle cleaner, and the labor cost was 180 yuan. In fact, the maintenance technician poured the cleaning agent directly into the waste oil recycling bucket and did not clean it. In other words, he paid the money, but did not enjoy the service he deserved. In contrast, it is an open secret in the industry that employees intercept engine oil during maintenance.

As for why these problems occur, the attitude of the staff of the 4S shop is not surprising. The direct answer is "Of course, how else can we make money?" Pursuing the maximization of interests and completely forgetting the rights and interests of consumers, the exposure of these problems makes us really realize that we always think we are dignified consumers.

In fact, the contradiction between 4S shopping malls and consumers is not uncommon. Last April, Xi 'an Mercedes-Benz female car owners' rights protection incident revealed a cruel reality, that is, the phrase "customer first" is simply an empty slogan, and it also shows us many chaos in the automobile industry at this stage.

Speaking of which, back to our original question, is there any way for us to keep a trace of dignity in the process of contact with merchants and manufacturers? Reality tells us that when there is a dispute between consumers and businesses, consumers will always be vulnerable groups. For example, as can be seen from the above, once there is a dispute between the owner and the 4S shop, the 4S shop has an absolute advantage, and it is very difficult for the owner to obtain evidence, which also makes it very difficult for the owner to defend his rights. This is the root cause of many unscrupulous businesses.

Fortunately, under the continuous fermentation of things, the manufacturers of SAIC Volkswagen and Dongfeng Nissan responded at the first time, and SAIC Volkswagen requested to suspend business for rectification; Dongfeng Nissan demanded rectification within a time limit and apologized to consumers.

Write it at the end

In the final analysis, if we want to avoid this situation as much as possible, we still hope that relevant departments and many regulatory agencies will pay attention to consumer complaints. After all, neither consumption nor rights protection should be at the expense of "dignity".

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.