China Naming Network - Ziwei knowledge - Is the 4S shop really black-hearted? Practitioner: No, it's just that it's not easy for everyone.

Is the 4S shop really black-hearted? Practitioner: No, it's just that it's not easy for everyone.

10 June 19, Beijing News published "Reporter Undercover 4S Shop: Broken Parts" to generate income? Dumping the owner's cleaner for "maintenance" caused controversy.

Here, I want to restore the story to readers who don't know the facts (readers who know will automatically jump to the next paragraph):

The first scene took place in Beijing SAIC-Beijing Hengxing Tiancheng 4S store. An employee grabbed a hammer and smashed a car's original intact water tank rack for repair before stopping. After taking the photo, he motioned the maintenance technician to open it and determine the damage. "Every car is smashed, otherwise how can we make money?" It is reported that the price of a smashed golf car's water tank rack is above 1000 yuan, which means that the maintenance cost of the car is at least 1000 yuan more.

The second act took place in Dongfeng Nissan Shengtong franchise store. Many items that should have been inspected were not actually done by technicians during the maintenance process, even including tire screws. However, on the maintenance list handed over to the owner, the technicians will still check all dozens of inspection items, which means that the owner mistakenly thinks that all the inspections should be done.

In addition, in the process of vehicle maintenance, technicians open an unopened bottle of accelerator cleaner and pour it directly into the next waste oil recycling bucket. The price of a single bottle of cleaning agent dumped in the 4S shop is 99 yuan, and the working time is 180 yuan. The owner spent 279 yuan to repair the throttle valve, but the technicians didn't actually clean it.

Another owner bought two barrels of gearbox oil at a price of 244 yuan per barrel, but in fact the technician only used one barrel. Not only gearbox oil, but also a bottle of brake oil from 62 yuan to a barrel of antifreeze from 120 yuan, technicians will intercept it bottle by bottle. According to an employee, "these intercepted oil products will be recycled by 4S stores after work."

Finally, at the end of the interview, Chen Jinjiang, deputy secretary-general of china law society Consumer Protection Law Research Association, said: "The low illegal cost is the main reason for poor management. The main solution is to operate in good faith and abide by the law through 4S stores. In addition, the regulatory authorities need to strengthen the daily supervision of this situation and impose severe penalties to form a severe shock. "

During the whole interview, two 4S stores, SAIC Volkswagen and Dongfeng Nissan, maliciously damaged vehicles and increased maintenance costs. Falsely reporting inspection items; Dishonest business practices such as direct dumping of paid oil substitution projects.

In order to find out whether this phenomenon is common in 4S shopping malls and the real reason behind it, Niuche.com contacted several 4S shopping malls for the first time.

Porsche 4S shop in Shenzhen: There was a surplus of oil, but no profit was recovered.

A Porsche maintenance worker in Shenzhen told the editor that there was almost no such violation in his shop. During maintenance, it is true that some extra oil will be collected when replacing it, but it is not as expensive as the store or charging without replacing it to hurt consumers.

For example, sometimes it only takes about 4.5L to change the oil in a car, and the billing can only be 5L, which means that there will be half a bottle of oil left in every maintenance. If the owner is unwilling to take it away, the remaining engine oil will be collected, but it will not be recycled for sale. Because some cars need a little more engine oil than the actual bill, we will add this part, which is not an advantage, but a normal part.

Similar to engine oil, there are oil changing operations such as brake oil, coolant and gearbox oil. The charged oil can only be calculated in multiples of 1L, and the replaced oil cannot be accurate enough to be used up every time. All surpluses are normal.

Car mechanic in Chi Jia, Beijing: The low working hours are one of the main reasons why shops guide consumers to spend money in disguise.

"The maintenance hours that the owners of low-profile models can afford are very low. If the 4S shop increases working hours, the owner will turn to the street repair shop. Increasing other consumption items and guiding consumption in disguise have become a way for 4S stores to make profits. " Chi Jia mechanic said.

Let me explain here first: the maintenance income is equal to the price of parts+working hours * working hours, and one working hour is not equal to one hour.

The mechanic told the editor that working hours can not be simply equated with hours, but also include factors such as technical content and labor intensity. The working hours of simple maintenance are different from those of deep maintenance. At the same time, the working hours of 4S shop maintenance should not be too high, which is limited by the manufacturer's regulations.

Take the working hours of Great Wall Motor published on the Internet as a reference. The working hours of primary and secondary maintenance are 50 yuan/working hours, and the routine maintenance is 80 yuan/working hours. The more difficult overhaul of gearbox 1 is equal to that of 400 yuan, and the overhaul of engine 1 can only reach 1600 yuan.

Generally, a 4S shop needs 2 working hours for daily maintenance, so the required maintenance cost is equal to 50*2+ material cost, and the working hours earned by the 4S shop are only 100 yuan, which is basically a drop in the bucket for a company that pays attention to capital operation.

In addition, in daily business, 80% of the traffic is maintenance business, even if there is a small amount of maintenance business, you can't charge too much for working hours.

For example, it is difficult for most car owners to accept 65,438+0,000 yuan for Jetta engine overhaul, but this price is only the basic maintenance cost of Porsche.

Porsche's basic working hours are above 300 yuan, and most car owners pay more attention to the after-sales quality of 4S stores. Only in 4S stores can Porsche, a purely imported model, get original parts from manufacturers, so there is room for profit.

Some car owners said that after the first insurance, they bought the same grade of engine oil online and took it to the street repair shop for replacement, which only required 50 yuan's manual fee, so it was totally uneconomical to go to the 4S shop.

An automobile maintenance master who has been engaged for many years showed to the editor that this industry is no longer making money and the stock competition is also great. If it is a formal way of maintenance, it is impossible to make money. The prices of most parts can be found online, so there is no way to make money, which leads some shops to seek benefits in disguise.

Affected by the epidemic, life is getting more and more sad:

20 18 master yang told the editor that his company had no vehicles for several months, making ends meet, and he had planned to run other businesses.

However, he believes that the profit margin of the industry is too small and the competition is too great, which leads to many crooked ways and it is difficult to solve them simply by increasing policy supervision.

He said that the car repair industry has not increased its income for many years, and most of the young people now are only children, and no one wants to suffer. In the past, most of the mechanics in 4S shops had good skills, and many of them took this road because they liked to do manual maintenance. It's not that people are unwilling to repair cars, not to mention that they can't repair them. Just because of money, they can only have minor illnesses and major repairs.

Of course, these are not excuses for illegal operation, but in fact, many people who repair cars are unwilling to do things indiscriminately, let alone go against their conscience, but they have to support their families.

Finally, I asked, will unannounced visits to report industry chaos cause you trouble?

Yes! Maybe there is no trust relationship between consumers and repair shops. However, it needs to be admitted that the reported industry chaos does exist, and it is the correct way to face up to and solve the problem. Maybe when everyone realizes that repairing cars is a technical job and can afford the corresponding expenses, many irregular things in this industry will disappear on their own.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.