What is the development status of RPA (Robot Process Automation) in China?
The earliest business demand of RPA comes from BPO business (business process outsourcing), especially the call center scenario in BPO, which is characterized by large quantity, simplicity and repetition, resulting in low operational efficiency and easy error.
In 20 19, domestic RPA entered an outbreak period.
20 1 1 year, the technology outsourcing company deskover (the predecessor of uipath) discovered the business needs and business opportunities of outsourcing companies for automation and cost reduction, and developed the first generation of automation products, namely the early UiPath Studio.
Due to the increasing and diversification of demand, RPA has extended from simple tools and software to solutions, and RPA companies with this software and solutions as their main business have begun to appear. During the period of 2065 438+06-2065 438+08, China took the lead in completing the pilot and concept verification of the financial industry. 20 19 grew rapidly in the first half of the year, forming a * * * knowledge, and domestic RPA entered an outbreak period.
In 2020, coronavirus pneumonia-19 (novel coronavirus) brought economic impact to all walks of life, and RPA, known as "digital employee", once again occupied people's field of vision. The rapid growth and outbreak of RPA can be attributed to the limitations of traditional automation, the need to reduce the cost of BPO, the emergence of AI and the digital transformation faced by global enterprises.
As large enterprise customers enter the RPA market, a single solution cannot meet their diverse and complex needs. RPA suppliers began to develop large-scale RPA and cloud RPA, and combined with AI technology to realize unstructured data processing and other functions.
Development path of RPA technology
Hongji whirlwind believes that RPA can be divided into three stages from the technical development route:
RPA 1.0, a tool to solve workflow automation.
RPA2.0, the platform, solves the intelligent automation of business processes.
RPA3.0, an intelligent hub, is an adaptive digital enterprise.
In the future, the traditional large-scale static business system will increasingly give RPA such a flexible, non-invasive, easy-to-create, easy-to-control business realization mode with business expansion ability and business adaptability. RPA will become one of the mainstream architecture methods of the next generation enterprise software.
Application of RPA at home and abroad
According to McKinsey's "Digital Age: Artificial Intelligence Will Change the Fate of Enterprises" survey report, more than 70% of Fortune 500 companies are using RPA robots, such as Amazon, General Motors, Procter & Gamble, Citigroup, Allianz Insurance and Google.
According to the incomplete statistics of Yiou think tank, the main application fields of RPA are finance, manufacturing, medicine and retail e-commerce. By the end of 2020 10, domestic enterprises adopting RPA accounted for the highest proportion in the financial industry, accounting for 54.55%, and 77.78% of financial institutions were banks. Among them, Shanghai Pudong Development Bank and China Merchants Bank are the first banks to use RPA. RPA technology was first introduced into domestic financial industry on 20 16 and 20 17, respectively, to improve the level of operational automation.
Yiou think tank: the distribution of RPA in the main application fields of domestic enterprises
According to the data of Yiou think tank, the global RPA market developed rapidly from 20 17 to 20 19, with a compound annual growth rate of 49. 10%. In 20 19, the global RPA market reached18.33 million. From 2020 to 2022, the growth rate slowed down slightly, but it still kept rising at a compound annual growth rate of 42.89%, and it is expected to reach 40 billion yuan in 2022.
The RPA industry in China is still in its early stage. In 20 17 years, the RPA market in China was only 3 10/00000 yuan. On the whole, the RPA market scale in China and the global RPA market scale are rising, and it is estimated that the scale will be 2665.438+0.6 billion yuan in 2022.
Gartner predicts that as many as 90% of large enterprises in the world will adopt RPA before 2022, trying to improve the adaptability and scale of business processes through digital transformation, and at the same time adjust the manpower allocation.
RPA and super automation
Ultra-automation is a collection of machine learning, software packages and automation tools used to deliver work. Ultra-automation includes not only a rich tool set, but also all the steps of automation itself (discovery, analysis, design, automation, measurement, monitoring and re-evaluation).
This trend began with robot process automation (RPA). But robot process automation alone is not super-automation, it needs to combine a variety of tools to help replicate that part of the task process that human beings participate in.
The super automation defined by Gartner is the combination of RPA, intelligent business management (IBMPS), artificial intelligence (AI) and advanced analysis (AA).
Gartner predicts that by 2022, the global super automation software market will reach 596.6 billion US dollars, which is more than165.438+0.5 billion US dollars (an increase of nearly 24%) compared with 2020. It is estimated that the market size this year will be 532 billion US dollars. By 2024, enterprises will reduce their operating costs by 30% by combining ultra-automation technology with redesigned operating processes.
Hongji whirlwind, founded on 20 15, is one of the earliest enterprises in China to perceive the trend of RPA (robot process automation) and upgrade RPA to super automation.
Hongji whirlwind can provide enterprises with life cycle management capabilities based on automation requirements. Through the four stages of requirement discovery, design, management and operation management, we can realize:
Assist CoE department to tap automation value points and help RPA to promote rapidly in the group.
Based on desktop and mobile, it provides a cross-platform and cross-operating system process designer, which can be deployed in various environments such as servers, Internet of Things and private clouds.
Comprehensively manage, dispatch and monitor robots in different positions to ensure them to perform process tasks efficiently and stably.
Covering attended scenes, unattended scenes and mobile automation scenes, enhancing the visibility of key business processes of enterprises and making processes more intelligent.
At the same time, Cyclone RPA, combined with a large number of AI model algorithms, gives robots the ability to read documents, understand screens and understand conversations, which greatly expands the boundaries of robot reading, reading and understanding.