Does SF Express promise to deliver the goods within 48 hours, and can it compensate if it doesn't arrive?
1. If the parcel is sent by express mail that was seen in the same day in SF Express, you can complain if it is not received within 48 hours, but it is not within the time limit for claiming compensation. If it is from other provinces and cities, unless there are special circumstances, the pickup staff will also explain the difference between express mail and ordinary mail.
2. If SF promised to deliver the goods within 48 hours, you can call for consultation. If they don't handle it in time, you can complain. Apart from weather reasons or force majeure factors (earthquake, smog affecting flights, etc.), SF Express promised to arrive at 1: 3 the next morning.
On December 3th, 211, the General Administration of Quality Supervision, Inspection and Quarantine and the State Standardization Administration jointly issued a series of national standards for Express Service, which came into effect on May 1st, 212. Express delivery service organizations shall make compensation according to the relevant regulations for express mail that is clearly delayed. According to the types of domestic express delivery services, the time limit for complete delay should mainly include:
1. Express delivery in the same city is 3 calendar days;
2. The express delivery in different places and provinces in the province is 7 calendar days.
it should be noted that the time limit of complete delay refers to the time interval from the time when the express service time limit promised by the express service organization arrives to the time when the user can regard the express as lost.
for example, if the time limit of inter-provincial express service promised by a courier service organization is a calendar day, if the express still fails to arrive after A+7 calendar days from the delivery date, it can be regarded as a complete delay (loss), and so on for other types of express.
Extended information:
SF Express promises to deliver the goods within 48 hours the next day in the province and the third day outside the province, but it may not be necessary in special circumstances. SF Express promises to deliver it in 2-3 days, and air transportation usually takes two days.
On May 6th, 215, SF Express launched the "SF Express Next Morning" service in seven cities in the three economic circles of Bohai Rim, Yangtze River Delta and Pearl River Delta, and made a time-limited commitment that the express mail delivered within the specified service scope and time will be delivered before 1: 3 the next day. If it is delivered beyond the specified time limit, it will take the initiative to deduct the freight.
from July 13th, SF will expand its "second morning" business to 3 cities including Tianjin, Wuhan, Nanjing, Chengdu and Chongqing. In May 215, SF Express opened the "SF Next Morning" in seven cities including Beijing, Guangzhou, Shenzhen and Hangzhou. After two months, SF Express further expanded the scope of "SF Next Morning". According to statistics, after the opening, "Shunfeng Next Morning" will cover 16 provinces, cities and 37 cities across the country.
Baidu Encyclopedia-SF Express
Baidu Encyclopedia-National Standard for Express Service