Commitment letter of property company
Commitment letter of property company 1 Our company will start with the basic work of property cleaning service and provide comprehensive and in-depth services for XX in a scientific and systematic mode. Through the close cooperation and support of Party A in XX province, we will ensure that our company can meet the requirements of established service objectives and service indicators.
1, service object
(1) Service first, customer first
Through systematic training, we will strengthen employees' understanding of management services and service skills, and achieve the goal of customer first and service first.
(2) Professional management and international certification
According to the needs of the country and industry, according to the international quality system of ISO900 1:20xx: 20xx, and integrating professional rules and regulations, we will fully implement high-level property services.
(3) Establish an image and build a brand
With the improvement of service quality and the perfect management system and system of our company, customers can feel the high-quality professional property services, and through our high-quality property management, we can help Science and Technology XX establish the image of a star-rated office building and jointly build a brand reputation.
2. Service indicators
Our company solemnly promises to create a first-class clean, comfortable and beautiful environment for XX project in XX province with the best and most professional cleaning service, and constantly improve the level and quality of cleaning service. We hereby formulate the following indicators and promise.
Commitment letter of the property company. I am willing to join xx Property, love my job, have a sense of responsibility, accept the unified management of the company, be able to obey the distribution and transfer in my work, be not picky about the arranged work, and do a good job of cleaning in time, no matter what position, without complaint.
Second, go to work on time every day, wear work clothes and hang work cards, insist on punching in and out, and don't be late or leave early.
Three. Abide by the rules and discipline at ordinary times, standardize the operation, be skilled, fast and efficient, be polite when taking up the post, serve with a smile, be passive, be responsive to the master's questions and arrangements, accept them gladly and never refuse.
Fourth, learn with an open mind and constantly improve the level of work and service. Daily cleaning, weekly cleaning, so that you can take it with you, complete the daily workload with good quality and quantity, pay attention to the proper placement of tools, use cleaning consumables correctly, and maintain the best working condition.
5. Actively cooperate with maintenance personnel to maintain tools and launch facilities, and do not have disputes with owners and customers at any time.
6. Proactive, united and cooperative, able to be on call due to work needs, and willing to complete tough tasks. Strengthen unity, respect each other, learn from each other's strong points, live in harmony, do not blame each other, and do not fight and swear.
Seven, consciously participate in business training, continuous improvement, carry forward the spirit of hard work and hard work, and attach importance to improving the quality of professional services.
Eight, stop when ordered, do what should be done, don't do what shouldn't be done, don't leave work without authorization, don't get together to chat, don't punch in for others, take the initiative to accept the security check of security personnel, don't bring mobile phones, including fruit steamed bread and other foods into the workshop, and don't take anything in the factory, including empty bottles, out of the good image of Anzhong cleaning after work.
Nine, every day before coming off work, I will take the initiative to check whether the tasks in my area of responsibility are completed, carefully check whether the garbage is collected and sent away in time, and strive to hand over a clean and odorless post to the next shift, and then leave after meeting people, and take the initiative to accept the supervision and inspection of the monitor and supervisor, and strive to be excellent and qualified employees.
Ten, save water and electricity, take good care of public facilities, take good care of cleaning supplies, and report to the foreman in time when the roof leaks and pipes are blocked.
Eleven, if there is a violation of discipline, accept punishment.
Commitment (signature):
20xx year x month x day
Commitment Letter of Property Company 3 ** Property Management Co., Ltd.:
I am the owner of the community (house number).
On, I installed a protective fence on the balcony/window on the first floor, and Tianjin Shunchi Property Management Co., Ltd. dissuaded me many times, but I insisted on my own practice, and now I promise as follows:
1. All losses caused to the house and others by the installation or the fence itself shall be borne by myself, and have nothing to do with the property management company.
Secondly, I guarantee that the installation behavior or the fence itself will not affect the neighboring rights of other owners. If there is any impact, I will dismantle it unconditionally, and I will bear the relevant losses.
Three, bear the administrative punishment of the housing management department for the illegal installation of fences by property companies.
Owner:
date month year
The property company promises 4 Vanke * * * Management Office:
I am an employee of Vanke * * * * _ _ _ _ _ _ _, and now I need to carry out on-site maintenance on _ _ _ _ _ _ _ _ _ _ _ _ _ _. You need to use the key and handle, and the use time is:
In order to ensure that the owner's indoor facilities and environment are intact during the maintenance process, I make the following commitments to you on behalf of our company:
1. The maintenance of our employees in your jurisdiction will strictly abide by the national regulations and relevant management regulations of your company.
Second, in the process of maintenance, never intentionally damage the various facilities of the owner's house.
Three, such as in the process of maintenance operations need to change all kinds of equipment, facilities, devices, decoration, buildings or other destructive maintenance, must inform the management office in advance, and obtain the permission of the relevant departments before construction.
Four, after the maintenance work, immediately clean up the maintenance site, shall not leave any items and garbage indoors.
Five, after the completion of housing maintenance, must inform the key administrator for acceptance, after verification, the key administrator can lock the door of the house.
The above commitments are firmly made by our employees. If there is any shortage, it will be strictly implemented in accordance with the penalty clause of borrowing the house maintenance key.
Commitment:
Person in charge of real estate related departments:
ID number:
Contact telephone number:
Contact telephone number:
date month year
date month year
Commitment letter of property company 5 Tianjin XX Property Management Co., Ltd.:
I am the owner of the community (house number). On, I closed the terrace/balcony on the ground floor, and Tianjin XX Property Management Co., Ltd. dissuaded me many times, but I insisted on my own practice and made the following commitments:
A, because of the closed behavior or closed object, resulting in the loss of housing and others, all borne by myself, has nothing to do with the property company.
2. I guarantee that the act or object of closing will not affect the neighboring rights of other owners. If there is any impact, I will dismantle it unconditionally, and I will bear the relevant losses.
Three, bear the administrative punishment of the housing management department for my suspension of business to the property company.
4. When closing the terrace/balcony, I promise not to change or destroy all kinds of pipes, including but not limited to:
1, change or destroy the flue, toilet exhaust and gas pipeline crossing the roof;
2. Alter or destroy the drainage pipeline made at the edge of the color steel plate;
3、______________。
If there is any violation, all the bad consequences will be borne by me.
Owner:
date month year
Commitment letter of property company 6 xxx Company:
Buildings 35 and 37 of the second phase project of Green Home undertaken by our company will be maintained in strict accordance with relevant national regulations, and we promise as follows:
1, pay a return visit to the project regularly, and keep good communication with the property and the owner. During the warranty period, I will pay a regular visit, three times a year. There is also a 24-hour service telephone to facilitate contact with you and the owner. If the service telephone number changes, we will inform you and the owner in writing.
2. During the warranty period, we will pay a return visit to the roof waterproofing, cornice wall and plastic steel window. Call or send someone to visit after each heavy rain, and send someone to repair it in time when problems are found.
3. During the heating warranty period, every year, on the day of testing water before heating and starting heating, we will send people to the residential property to stand by and repair problems in time.
4. For the project that belongs to the warranty scope and content, we guarantee to arrive at the site within 24 hours after receiving the warranty notice and send someone to repair it within three days. In case of an emergency repair accident, we will arrive at the scene of the accident for repair immediately after receiving the accident notice.
5. In the following cases, you can entrust others to repair, and the expenses will be borne by us.
1. We can't contact or send someone for warranty within the agreed time limit.
Second, it can't be repaired more than three times.
Due to our reasons, the owner doesn't agree with our maintenance.
You think it is necessary in an emergency. Both you and the owner think that our maintenance plan is unreasonable.
6. To report the quality problems related to structural safety to the local construction administrative department immediately, and take safety precautions in accordance with the provisions of the Measures for Quality Assurance of Housing Construction Projects; The original design unit or the design unit with corresponding qualification grade puts forward the warranty scheme, and we implement the warranty.
7. If the owner suffers losses due to quality defects or our mistakes, we will actively negotiate with the owner and be responsible for compensating the owner for the losses. If no agreement can be reached, you can determine the compensation plan in combination with the owner, and we will obey it unconditionally.
8. If we don't pay the maintenance fee in time, you can ask the construction unit to deduct it from our project warranty fee. If we fail to fulfill the promise in the letter of commitment, you have the right to ask the construction unit to take measures (economic punishment) against us.
9. We will communicate with the owner warmly, patiently and meticulously when we guarantee the warranty of on-site service, to ensure that there is no conflict with the owner, otherwise we will bear all the consequences.
xxx
Xx year xx month xx day
Commitment letter of the property company. I voluntarily join xx Property, love my job, have a sense of responsibility, accept the unified management of the company, be able to obey the distribution and transfer in my work, be not picky about the arranged work, have no complaints about any post, and do a good job in cleaning in time;
Second, go to work on time every day, wear work clothes and hang work cards, stick to punching in before and after work, and don't be late and leave early;
3. Abide by the rules and discipline at ordinary times, standardize the operation, be skilled in technology, be quick and efficient, be polite when taking up the post, serve with a smile, be passive, be responsive to the host's problems and arrangements, accept them gladly and never refuse;
Fourth, learn with an open mind and constantly improve work services.
Level. Daily cleaning, weekly cleaning, so that you can take it with you, complete the daily workload with good quality and quantity, pay attention to the proper placement of tools, use cleaning consumables correctly, and maintain the best working condition.
5. Actively cooperate with maintenance personnel to maintain tools and launch facilities, and do not have disputes with owners and customers at any time;
6. Proactive, united and cooperative, able to be on call due to work needs, and willing to complete tough tasks. Strengthen the unity between classes and colleagues, respect each other, learn from each other's strong points, coordinate with each other, and do not blame each other or fight and swear;
Seven, consciously participate in business training, continuous improvement, carry forward the spirit of hard work and hard work, and attach importance to improving the quality of professional services.
Eight, stop when ordered, do what should be done, don't do what shouldn't be done, don't leave work without authorization, don't get together to chat, don't punch in for others, take the initiative to accept the security check of security personnel, don't bring mobile phones, including fruit steamed bread and other foods into the workshop, and don't take anything in the factory, including empty bottles, out of the good image of Anzhong cleaning after work.
Nine, every day before coming off work, I will take the initiative to check whether the tasks in my area of responsibility are completed, carefully check whether the garbage is collected and sent away in time, and strive to hand over a clean and odorless post to the next shift, and then leave after meeting people, and take the initiative to accept the supervision and inspection of the monitor and supervisor, and strive to be excellent and qualified employees;
Ten, save water and electricity, take good care of public facilities, take good care of cleaning supplies, and report to the foreman in time when the roof leaks and pipes are blocked.
Eleven, if there is a violation of discipline, accept punishment.
Commitment: xxx
Xx，xx，XX，XX
8 Commitment letter of Binhai County Housing and Urban-Rural Development Bureau Property Company:
I am the buyer (owner). In order to safeguard the interests of all owners in the property management area and create a beautiful and orderly living environment, I solemnly promise that during the interior decoration or use of this property (house):
First, ensure that illegal decoration is not carried out, and take the initiative to go through the formalities of registration or construction permit, structural safety approval and approval before house decoration;
Two, to ensure that the main building and load-bearing structure are not removed without authorization;
Three, to ensure that the building facade is not removed without authorization;
Fourth, ensure that the building ground is not excavated or reduce the original indoor ground elevation;
Five, to ensure that the second floor (commonly known as the fake second floor) is not poured into the house without authorization;
Six, obey the unified planning requirements of the building facade, to ensure that the rolling gate is not installed without authorization;
Seven, to ensure that no disorderly build and occupy the public * * * channel;
8. Ensure that the user of this property abides by this promise. If the user of this property violates this promise, I will bear all responsibilities;
Nine. When handling the registration of property right transfer, I promise to obtain the letter of commitment for the renewal of the property successor and send it to the county real estate registration department. This commitment will remain valid until the county real estate registration department receives the letter of commitment for the renewal of the property heir;
X. If I violate any of the above commitments, I am willing to accept the punishment of relevant laws and regulations.
Commitment: xxx
Xx，xx，XX，XX
Property Company Commitment Letter 9 Dear Owner:
Hello!
Welcome to check in smoothly. In order to provide you with a comfortable, elegant and noble life and environment, Property Management Co., Ltd. will cherish the expectations of every family and strive to be your intimate housekeeper with "sincere service and smile first". Our success is inseparable from your support! All employees now make the following commitments to the Owner:
Customer service professional ethics is guided by the business philosophy of owner first, which permeates every service bit by bit to provide humanized quality service for owners; Keep the owner's information complete and confidential; Timely and accurately solve the reasonable requirements put forward by the owner. Establish the overall image of our company at the forefront of property service management.
Professional standardization of business services. We now have many talents with professional management ability and special operation technology. According to the needs of enterprise development, we will continue to "recruit troops" in the society and hire professionals with excellent management and technology. Follow the market changes and seek development, ensure the quality of service and survive, and provide the most satisfactory service for the owners.
Engineering service is a service to ensure the normal operation of energy output of the whole property. The service is urgent for the owners, and the principle of thinking for the owners is to open the engineering hotline, which basically ensures that the owners are on call. Do regular inspection, maintenance and maintenance. Ensure that equipment failures are reduced through daily work. Do a good job in household registration, inspection signature, quality assurance and information feedback. Effectively ensure the normal operation of the property.
Financial services are detailed and transparent. Property funds are taken from the owner and used by the owner. In line with the principle of reasonable fees and meager profit operation, our company signed a supervision agreement with the owners' committee of the community. Under the supervision of the owners' committee, the financial status will be published regularly, which will facilitate the owners' inspection, increase transparency, reduce unnecessary misunderstandings and enhance the owners' confidence in property management. At the same time, complete financial files and detailed and accurate accounts are required. Strictly abide by the Accounting Law, the Company Law and the Measures for the Administration of Property Service Charges, and organize corporate financial activities by legal means. Protect the legitimate rights and interests of enterprises and owners, make the production and business activities of enterprises develop smoothly, and the owners' investment will get due returns.
Security service is safe and reliable. The company selected a group of well-trained, hard-thinking and disciplined order maintenance teams from retired soldiers, and passed strict professional ethics education and training, and took up their posts with certificates. Implement a management system with clear rewards and punishments, so that every order maintainer becomes a line of defense for property fire control and public security. Scientific scheduling system and meticulous post rules have achieved rules to follow; Regular training and evaluation to effectively control and deal with emergencies and fires; Check and patrol in time to ensure the safety of the enterprise itself and the owner.
Other services are complete. Our company not only provides basic property management services, but also provides various other extended services to facilitate the work and life of owners, aiming at connecting owners with society. As long as the owner wants something from the company, he will get a satisfactory answer. It truly embodies the high-quality, efficient, all-round and diversified services with the characteristics of Quancheng.
Duty time of management office: 08: 00-20: 00.
Service hotline: 66666666 (daytime) 8888888 (evening)
Office address of management office: xxx
Property management co., ltd.
Commitment Letter of Property Management Company 10 Vanke xx Management Office:
I am an employee of Vanke xx Construction Company _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
In order to ensure that the owner's indoor facilities and environment are intact during the maintenance process, I make the following commitments to you on behalf of our company:
1. The maintenance of our employees in your jurisdiction will strictly abide by the national regulations and relevant management regulations of your company.
Second, in the process of maintenance, never intentionally damage the various facilities of the owner's house.
Three, such as in the process of maintenance operations need to change all kinds of equipment, facilities, devices, decoration, buildings or other destructive maintenance, must inform the management office in advance, and obtain the permission of the relevant departments before construction.
Four, after the maintenance work, immediately clean up the maintenance site, shall not leave any items and garbage indoors.
Five, after the completion of housing maintenance, must inform the key administrator for acceptance, after verification, the key administrator can lock the door of the house.
The above commitments are firmly made by our employees. If there is any shortage, it will be strictly implemented in accordance with the penalty clause of borrowing the house maintenance key.
Commitment:
Person in charge of real estate related departments:
ID number:
Contact telephone number:
Contact telephone number:
X year xx month xx day
X year xx month xx day
Letter of Commitment from Property Management Company 1 1 Tianjin XX Property Management Co., Ltd.:
I am the owner of XX (house number) in XX community. On XX, XX, XX, I closed the terrace/balcony of XX building. Tianjin XX Property Management Co., Ltd. dissuaded me many times, but I insisted on my own practice and made the following commitments:
A, because of the closed behavior or closed object, resulting in the loss of housing and others, all borne by myself, has nothing to do with the property company.
2. I guarantee that the act or object of closing will not affect the neighboring rights of other owners. If there is any impact, I will dismantle it unconditionally, and I will bear the relevant losses.
Three, bear the administrative punishment of the housing management department for my suspension of business to the property company.
4. When closing the terrace/balcony, I promise not to change or destroy all kinds of pipes, including but not limited to:
1, change or destroy the flue, toilet exhaust and gas pipeline crossing the roof;
2. Alter or destroy the drainage pipeline made at the edge of the color steel plate;
3、______________。
If there is any violation, all the bad consequences will be borne by me.
Owner:
X year x month x day
Letter of Commitment from Property Management Company 12 Party A:
Party B:
In view of Party B's poor management of Tianyi New Village (No.1 Street, Dongguanzhuang Road, Tianhe District, Guangzhou), opaque use of housing maintenance funds and management fees, unclear use of Party A's housing facilities, and disorderly management of the community, mainly manifested in unattended personnel entering and leaving the community, no normal security patrol, poor sanitary condition of the community, no maintenance of damaged housing area, and important equipment (elevators, pumps, etc.), Party A has the right not to pay property management fees until Party B promises in writing to fulfill the following commitments.
I. Party B promises that:
1. Party B shall draw up a commitment letter for property management within one month, and post it on all floors of the community for publicity, and strictly implement it after the owner agrees. Property management commitments mainly include but are not limited to the following aspects:
1) The property management company has professional managers who are responsible for all daily management affairs and complaint handling in the community, and the management office implements 24-hour public telephone service (installing a landline). Complaint handling rate 100%.
2) Hygiene and daily cleaning According to the standard of routine cleaning operation, the property management organization personnel are responsible for the sanitation and cleaning of public areas, corridors and public facilities in the community, keeping them free of stains, garbage and sundries, and keeping all public area facilities clean. Regularly clean and disinfect domestic garbage bins and garbage drop points; Domestic garbage should be removed in time to keep the living environment clean and hygienic. 3) Public order: maintain the normal public order in the community, and the order maintainer (security guard) is on duty 24 hours a day. The normal use of the electronic patrol system in the community ensures that the night patrol is in place in time. Patrol personnel are equipped with walkie-talkies to keep in touch with other team members at any time and assist the public security department in safety management. Control the decoration of the community, square dance noise, etc.
4) Daily maintenance of public facilities: Daily maintenance of public facilities to ensure the safe use of public facilities.
5) Greening management: Greening is an important part of the community. For the greening of the community, we should maintain trees and flowers, trim flowers and trees, spray drugs in time, prevent and control pests and diseases, and maintain the green landscape. Replace and replant some lawns with poor varieties and dead trees. 6) Elevator operation and maintenance: Elevator is an important facility in elevator building. With regard to the operation and maintenance of elevators, Party B promises to hire an elevator company with a third-class qualification or above to maintain the elevators in this area and provide 24-hour service. Ensure the normal and safe operation and long-term good use function of the elevator. 7) When Party B carries out maintenance and replacement of public facilities and equipment, it must publicize the project cost, construction period and construction unit. If it involves sharing costs with the owners, the project can only be implemented with the consent of more than half of the owners. 8) Others shall be implemented according to the contents of the agreement between the two parties.
2. Party B shall assist the owner to know the account status of the property management fund within one month, and post it.
3. Party B posted the publicity of the price increase process of the property management fee, the agreement signed by the owner and other documents to prove the rationality of the price increase of the property management fee.
4. Party B posts reasonable business documents such as public property management license.
Two. Party A's commitment: Party A promises that after Party B fulfills all its commitments, Party A will pay all the property management fees and other fees within one month, and pay all the fees on time every month.
Commitment: xxx
Xx，xx，XX，XX
Letter of Commitment from Property Management Company 13 xx Property Management Co., Ltd.:
I am the owner of xx (house number) in xx community.
On xx, xx, xx, I installed a protective fence on the balcony/window of xx building, and Tianjin Shunchi Property Management Co., Ltd. dissuaded me many times, but I insisted on my own practice and now promised as follows:
1. All losses caused to the house and others by the installation or the fence itself shall be borne by myself, and have nothing to do with the property management company.
Secondly, I guarantee that the installation behavior or the fence itself will not affect the neighboring rights of other owners. If there is any impact, I will dismantle it unconditionally, and I will bear the relevant losses.
Three, bear the administrative punishment of the housing management department for the illegal installation of fences by property companies.
Owner: x
X year x month xx day
Letter of Commitment from Property Management Company 14 I. Summary
The fourth issue of xxx is the Golden Classic Exhibition of xxx brand. In order to cooperate with the overall development of xxx, the property management company will provide "warm and caring service" for the owners here in the fourth phase, create a "noble, civilized, safe, environmentally friendly and comfortable" humanistic environment, and promote the improvement of the service quality of the whole property management through the fourth phase.
Second, the commitment of "warm and caring service"
1. Respect for intimate service-a brand-new service concept will be injected, and the current passive service will be directly transformed into active service, that is, the home secretary will take the initiative to come to the door, with a quarterly door-to-door rate of 100%, and the owner's personal service file will be established to understand the owner's needs and meet the owner's demands; On the occasion of birthdays, weddings, housewarming and other happy events. Owners will receive heartfelt wishes from the property management company, and also provide free message service, weather forecast service and event reminder service.
2. Environmental protection community, healthy domestic waste diversion service, no noise and fresh air environment. We are ready to take the lead in creating the elite sports club of xxx owners, and initially draw up football, basketball, tennis, badminton and other projects. , set up owners' association, regularly carry out community cultural activities, show the talents of owners and increase the cultural atmosphere.
3. All-weather intelligent security services-closed-circuit monitoring, infrared monitoring, intelligent access control system and 24-hour security patrol.
4. Zero-distance information * * * Enjoy service-use broadband network and community local area network to timely release information related to community service to the owners, so that the owners can communicate face to face without leaving home, and know each other.
5.24-hour hotel-style reception service, 8-hour concierge service, 16-hour on-call hotel-style home life convenience service-including complaint handling, catering service, etiquette service, reservation service, etc.
6. Three-dimensional housekeeping service for aristocratic life-including 24-hour cleaning, 24-hour on-site maintenance and 24-hour shopping service.
7.24-hour first aid service-To further develop the function of the infirmary, it is necessary to introduce experienced Chinese medicine, physical therapy and other services (the owner needs this).
8. Perfect business services-providing conference services, business etiquette, typing/fax/word processing services, etc. Utilize existing support resources.
Third, professional property service team-healthy image, civilized, high-quality and efficient service. Through the above management service commitments, on the basis of retaining the existing services, the property management of the fourth phase will be qualitatively upgraded and sublimated, so that the owners of the fourth phase can truly enjoy the living environment of xxx and realize the convenience and benefits brought by distinguished and hotel-style services. At the same time, the successful mode of making full use of social commercial resources to enter the community can not only generate income, but also provide more and wider quality services for owners and play a positive role in making up for losses.
Guangzhou xxx property management co., ltd
July 7(th), 2004