Taobao buys fake masks, how to claim compensation, and only return them?

Taobao can choose to return only fake goods, or return them for a refund, so that merchants can bear the freight. According to the provisions of the new consumer law, consumers can ask for one fake and three compensations when they confirm that the goods are fakes and have sufficient evidence to prove them. Consumers can negotiate with the merchants to claim compensation, request replacement, return or refund, and bear the corresponding liability for compensation. If negotiation fails, claims can be made in the following ways:

Method 1: Direct after-sales complaints. For after-sales processing on the order page, you can choose a refund-I want a refund/I want to return a refund, which will not affect the subsequent operation-because you choose a counterfeit brand, upload relevant evidence and submit it, and you can successfully appeal.

Method 2: Complain about Taobao, and please ask Taobao customer service hotline: 95 102 1 1 to get involved in this matter. If negotiation fails, you can complain to the merchant, and the complaint requires all kinds of evidence. Taobao customer service will make a ruling based on the evidence provided by both parties.

Method 3: Complain to the Consumer Protection Association.

1. Call 123 15, contact the consumer complaint hotline, explain the actual situation and make a complaint.

2. Just complain on the official WeChat official account 123 15.

3. If the decision made by Taobao fails to meet the buyer's expectation, the merchant and Taobao can complain together. Complaining about merchants: selling fake goods; Complaint against Taobao: poor supervision.

Method 4: Complain to the local administrative department for industry and commerce. Provide relevant evidence, such as transaction vouchers, negotiation records, false appraisal reports, etc. After receiving the complaint, the industrial and commercial department will investigate the matter in detail. If the situation is true, they will not only make a claim, but also impose penalties according to the specific illegal acts of the merchants.