Personal Work Summary of Property Manager in the First Half of 2022
Personal Work Summary of Property Manager in the First Half of 2022 1
20__ _ month, I came to Gaojun Property with pure curiosity and started a new bad mileage. The work content is wrapped in familiarity and unknowns, which urges me to study harder and challenge. Half a year has passed in a blink of an eye. With the training of department leaders and the help of colleagues, I quickly became familiar with and competent for the job responsibilities of property managers. In the middle of the year, everyone should sort out the past and plan the future. At this time, the work in the first half of 20__ is summarized as follows:
I. Property service work
Property work mainly includes daily maintenance, complaint handling, charging, infrastructure, equipment maintenance, environmental sanitation, mosquito and fly disinfection; There are also study and training, inspection by higher authorities, etc.
The collection of community management fees and the rectification of facilities and equipment problems are the main tasks of the management office in the first half of 20 years. With the full cooperation of colleagues from all departments of the property management company, most of the work has been successfully completed.
Second, the office work
Office work is a brand-new field for me, and there are many things to do, including document processing, document management, document approval and so on. Faced with a lot of trivial routine work, it is necessary to strengthen work consciousness and pay attention to speeding up the pace of work; Improve work efficiency. Handle everything calmly, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.
Third, there are shortcomings.
In line with the professional attitude of "working for myself", I have worked hard and creatively, and made some achievements, but there are also some problems and shortcomings, mainly as follows:
First, the property manager is a new position for me; A lot of work has to be done and groped, so that it can't be done with ease, and the work efficiency needs to be further improved.
Second, some work is not meticulous enough, and some work is not well coordinated.
Third, providing effective decision-making data for leaders needs further improvement.
Fourth, communication with department leaders and company employees needs to be strengthened.
Fourth, the direction of efforts.
First, strengthen study and broaden knowledge. Study hard the knowledge of real estate industry and related property laws and regulations.
Second, in line with the principle of seeking truth from facts, pay attention to the coordination and communication between various departments of the company; Effectively form an atmosphere of unity and cooperation.
Third, provide effective data for leaders.
"If you don't accumulate frog steps, you can't travel thousands of miles; If you don't accumulate small streams, you can't become rivers and seas. " 20__, the first half of the year was successful, experienced difficulties, and realized enlightenment; In the second half of the year, I will, as always, sail for the new year with confidence and hard work.
Personal Work Summary of Property Manager in the First Half of 2022 II
The first half of 20__ will soon pass, and we will greet the second half of 20__ with confidence. The past half year is a half year for the company to improve the safety and service quality of enterprises, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.
First, quality service and win trust.
By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.
Second, give priority to prevention and focus on monitoring.
Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.
By reviewing and summarizing the work in the first half of 20__, the Safety Management Department sums up the past, looks forward to the future, corrects the deficiencies, and sets a new half-year service improvement goal to promote the all-round development of the Safety Management Department in 20__.
Three, the following work is the focus and direction of the security department in the second half of 20__.
1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.
2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.
3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.
4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 20__, the Security Department will focus on follow-up and implementation.
Personal Work Summary of Property Manager in the First Half of 2022 3
Twenty years have passed, and we have ushered in a brand-new year. Although 20 years have passed, we can't forget that in the past year, the hotel has created good economic and social benefits in the fierce market competition with excellent equipment and facilities, excellent service management and excellent staff. In the new year, I will continue to conscientiously implement the company's decision, keep pace with the company all the time, and continue to implement the work policy formulated by General Manager Liu: pay attention to efficiency, management, innovation and safety, and strive to complete the annual target task of 265,438+0x90,000 and the task of 22.5 million in 20 years.
20 years has experienced the world financial crisis and global influenza A (h 1n 1). In the face of difficulties, we seized the opportunity, seized the market, practiced our internal strength and expanded our customers, and completed the annual plan of 21x90,000.
In 20 years, on the basis of market analysis this year, we carried out the work of "four stresses, two guarantees and one care" and achieved the following results:
First, the sales department will focus on meetings, travel agencies and long-term residence for 20 years.
Second, the guest room, the front desk, the project and the whole store guarantee the company's individual customers.
Three, care about the lives of workers, strengthen training, organize learning, pay attention to personnel training. Caring for employees means caring for enterprises. A study found that an increase of 5% in employee satisfaction will jointly increase customer satisfaction 1x. 99% and increase enterprise benefits by 2.5%. Therefore, we should let employees go to work happily, enrich their cultural life (organize spring outing, autumn outing, table tennis competition and badminton competition), enhance the cohesion and centripetal force of enterprises, and improve customer satisfaction and loyalty. Conduct employee satisfaction survey every quarter, from comprehensive 0.3 in the first quarter to comprehensive 0.4.
In short, after the four stresses, two guarantees and one concern were put forward, various departments have achieved good results in concrete deepening. The annual business income reaches 2 1.9 million, the gop reaches 52%, the annual rental rate reaches 69%, and the annual reception is scattered by 50,000 people, and the reception group is 1.848.
In 20_ years, we will continue to provide differentiated products based on the specialized products of guest rooms and the satisfaction of guests' needs, so that guests can feel that the service quality of Shenzhou International is different from that of Shenzhou International's guest rooms. At the same time, we must seize the shortcomings and ensure efficiency in order to win the market, occupy the market and gain space profits. The operation of an enterprise depends on the teamwork of all employees, so all employees in our store are required to love their jobs, pay attention to dedication, work hard, cooperate with each other, improve service quality, build a first-class brand, select outstanding employees every month, recommend a smiling ambassador with a theme, and make and strive to complete the task index of 22.5 million for the whole year.
So please rest assured that Shenzhou International is a collective that stresses unity, dedication, hardship and fighting. I will closely focus on the working principles of efficiency, management, innovation and safety, win the satisfaction of customers with high-quality service, win the satisfaction of employees with sincere care and satisfy the company with more economic benefits.
According to the 20_ year task index, the following work plan is formulated:
1. sales department: the sales department completed the budget of 21x 80,000, and the front desk completed 3 million. On March 1 day, the reservation center began to increase the room rate by 20-40 yuan, and continued to push the weekend special price. Special room rate increased to 478 yuan/day, market segmentation. Compared with 2009, the number of agreement companies reached 50%, reservation centers reached 25%, conferences accounted for 12%, travel agencies accounted for 10%, and long private rooms accounted for 2% (specific monthly breakdown).
2. Housekeeping Department: improve work efficiency, recruit temporary workers in the off-peak season, and increase the housing supply to 14- 16 rooms/person. The room renovation of the executive floor will be completed by the end of February, afternoon tea will be opened in the executive lounge, high-standard night beds will continue to be made on the executive floor, all new cotton fabrics will be used, and individual guests will continue to implement the system of no rounds.
Third, the personnel department: according to the monthly budget, reasonably employ people, recruit temporary workers and hourly workers, reduce costs and improve employee welfare, conduct regular training, strengthen foreign language training, and do a good job in store leadership training.
4. Engineering and Security Department: save energy and reduce consumption, ensure the normal operation of the hotel, find the root causes and tap the potential, and make great efforts to maintain the room from water, electricity and energy.
In a word, the whole store is determined to complete the budget of 22.5 million yuan in 2000, and is confident to complete 54% of the budget for the whole year, making greater contributions to China's business travel.
Personal Work Summary of Property Manager in the First Half of 2022 4
In the first half of this year, the property management branch followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", closely focused on the strategic thought of "surviving by service, benefiting by management and supporting by contribution", and with the care and support of leaders at all levels and departments, paid close attention to basic management, constantly reformed and innovated, and successfully completed various property services and logistics support work of factories and companies. The work in the first half of this year is summarized as follows:
First, the main work in the first half of the year
In the first half of the year, the property management branch carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements. At the same time, the problems found in the process of house inspection and furniture quality problems are properly rectified and maintained. The captains and security guards of each property team patrol and maintain the community every day to ensure that the appearance of the house is clean, the external walls and stairwell walls are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify in time when problems are found. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, keeping them in good condition and ensuring the normal operation of property services.
Second, the construction of labor force.
Strive to build a learning enterprise: first, mobilize employees to learn independently and use books, television and the Internet. Second, learn from the good management methods and experiences of other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to conduct training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;
Through simple and simple education, it is the factories and companies that need us to provide various property services, so that everyone can work here. It is necessary to make employees realize the importance of work, educate some employees who muddle along at work, master the ideological trends, and help them change their bad habits of not going to work well.
Third, the situation of safe production
On the basis of implementing the safety responsibility system and prevention plan, strengthen the safety management of the factory. Property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, incorporates safety work into daily work and makes unremitting efforts. Safety objectives and responsibilities are implemented at different levels, and the safety responsibility system is established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to investigate potential safety hazards, and organized a major safety inspection, promptly rectified the problems in the inspection, and tried every means to eliminate various potential safety hazards. In addition, the supervision of community safety management has been strengthened to ensure the safety and stability of the community.
Fourth, the problems existing in the work
Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are old and rigid, so it is difficult to adapt to the present situation and future development of property services. Individual departments have not established the concept of active service, lack of service awareness, and the quality and level of service need to be improved. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, which need further education.
Verb (abbreviation of verb) Work plan for the second half of the year
Strengthen the education of employees' awareness of production safety, and often organize risk identification and emergency drills. Improve and implement the rules and regulations of food management and oil depot management. Adhere to the learning and training of rolling service skills, mainly from the aspects of employee service etiquette and behavior norms, so that employees can learn to smile and serve. Enhance the image of property services.
Personal Work Summary of Property Manager in the First Half of 2022 5
_ It was an extraordinary year for our center. All the staff of this center always take "dedication to the school" as the purpose. In addition to maintaining normal logistics services, especially in this year's undergraduate teaching level evaluation, the national college logistics reform seminar, the once-in-a-century flood disaster, the double election meeting and other large-scale reception work, all the staff of the property management center are United under the correct leadership of the head office, providing a strong logistics guarantee for the construction and development of the school. The summary is as follows:
First, undergraduate teaching evaluation work
Five-year undergraduate teaching level evaluation and testing is related to the development of the school. Around the evaluation work, the leaders in charge of the head office and the person in charge of the property management center held several meetings to arrange the work. Each department formulated the evaluation work plan, and the responsibility was implemented to people. The quality and completion time of each specific work were previewed five times, and problems were constantly found, and the work was improved and gradually improved.
During the evaluation period, the urban management squadron strengthened the health management along Nanqi and cleaned up the stalls; The school management department comprehensively cleaned up the sanitary corner, cleaned the front area of the school, the main roads of the campus, public toilets and other important places and lots, always kept the campus clean and tidy, arranged 53 meetings, and decorated the campus with more than 70,000 pots of flowers and other plants. The Property Management Department and the Property Management Department II comprehensively cleaned up the desk culture, thoroughly cleaned the building, left no sanitary corner, completed the "10,000-person mobilization meeting" of the sports ground and all kinds of venue layout, and cooperated with the head office to complete the layout of the experimental building and the rest place for library experts; Through etiquette training, traffic management training and elevator operation training, the Security Department provided the whole process of security etiquette reception service for the expert group during the evaluation period.
According to the requirements of the school "promoting construction by evaluation, promoting reform by evaluation, promoting management by evaluation, combining evaluation with construction, and focusing on construction", all the staff of our center fully cooperate with the undergraduate teaching evaluation of the school with the spirit of ownership. At the same time, it also promoted the management level of the property itself to be improved, matured and updated.
Second, the flood relief work
According to the weather forecast in Chongqing, heavy rain occurred for four consecutive days from July 17, and the center took active preventive measures and immediately set up an emergency detachment. Patrol, energy emergency repair and supply team, danger elimination team, etc. , and reasonable arrangement of personnel, ready for emergency at any time.
With the arrival of the rainstorm, all members of our emergency team entered their posts at the first time, effectively eliminating the following dangers:
1) Buildings 7 and 8 in Xiajia District have serious water accumulation, up to half a meter deep. Although the property management center has taken measures in advance, the accumulated water in the rainstorm still rises linearly. Faced with this situation, the members of the property management center team adopted emergency treatment plans: First, remove the manhole cover of the main sewer; The second is to open a hole in the wall to draw water out, without causing 7 or 8 houses to enter the water.
2) The water in 25 buildings was serious, and the monitoring personnel opened the manhole cover after discovering it, which did not cause water in the ground floor.
3) In the opening and closing station of Education Park, water overflows from the cable trench, which is very critical, which may lead to water inflow in the high-voltage distribution cabinet, resulting in power failure in the whole school. After the monitoring personnel found it, they took off their clothes and quickly blocked the hole, and immediately drained the water to ensure the normal power supply of the teaching building.
4) The water in the student canteen in Area A is serious. Due to the low terrain and poor drainage in this area, the water in the sewer rushed to the ground, and the water soon reached 1 m depth. In order to ensure that the standby generator for enrollment does not enter the water, the property management center concentrates all its efforts on emergency rescue and opens the flood discharge channel to ensure that the generator does not enter the water.
5) In the basement of the North Teaching Building, there are some air conditioning hosts in the building. Because the main spillway is not smooth, the groundwater soars. After discovering the danger, cut off the power supply of the air-conditioning main engine in time, and organize the main sewer to dredge the drainage, which did not cause the air-conditioning main engine room to be flooded.
6) The flood drainage ditch of housing construction project is so fierce that it may flood into the roads on both sides at any time. Our center will be patrolled by special personnel to guide the surrounding pedestrians, and colored strips will be painted next to Building No.33 to ensure that the raging mountains and rivers will not enter the homes of residents on the second floor of the building 1 and 2.
7) Power supply was restored in 10 minute due to lightning strike in several power distribution rooms.
8) In case of landslide near the third administrative building, the property management center will eliminate the danger in time.
9) Dig ditches at the gate of Zhiyuan Community to drain the flood, so as to avoid the underground passage connecting the two campuses from being flooded.
10) The overflow bridge connecting the library and the north building flooded classrooms 305 and 306. The dam was built in time to stop the water, which prevented the high voltage distribution room from being flooded.
1 1) Clean up the accumulated water and transferred articles in the multifunctional hall on the fourth floor of the North Building in time.
12) the water on the top of the teaching building was 2 feet deep, and the drainage hole was dredged in time without causing serious losses.
All the staff of our center carried forward the spirit of not being afraid of hardship and fatigue, braved the downpour and lightning, and rushed to the disaster area in time to fight floods and rescue, ensuring the safety of school property and minimizing losses.
Three. Implement the notice of the Head Office on carrying out the activities of "keeping reputation and rectifying".
According to the deployment of the head office, our center actively responded to the activities of "keeping honor, improving quality, strengthening training, learning management and rectification" carried out by the head office throughout the company. First of all, Deputy General Manager X was invited to the center to report to the staff on work mobilization. He pointed out the importance of this activity carried out by the head office and put forward the main requirements of "observing discipline, rectifying and improving". Immediately, the center organized various departments to conduct serious study and discussion, which made all employees realize their own shortcomings and the necessity of how to maintain honor and improve work quality, further improved the ideological quality of all employees, effectively curbed the downward trend of work quality, and received good results.
Fourth, other work.
(1) power sector. In terms of sporadic maintenance of water, electricity and houses in schools, zero complaints will be realized. Comprehensively transform the greening pipe network in the family area and teaching area, and install metering water meters in sections; The teaching building adopts electronic fluorescent lamp infrared control device, which saves electricity by 40%. Through a number of technologies to save energy, although the third teaching building and Mingde building have been added this year, it is estimated that the total expenditure of water and electricity in _ will be the same as that in 20_. In addition, making rational use of the relevant policies of the power supply bureau, adjusting the electricity price, and changing the electricity consumption for office and experiment to residential electricity consumption can save more than 800,000 yuan for the school every year.
(2) receiving and dispatching departments. Newspapers and magazines will be delivered free of charge to all secondary colleges in the school, and the postal work this year will increase by 30% compared with last year.
(3) the security department. Through rectification, all the team members' mental outlook has taken on a new look, handling public security emergencies such as fights 15, 22 cases of civil mediation, 6 cases of eliminating hornets' nests, 8 times of participating in major duty activities such as appraising and welcoming the new, and 5 times of serving the people.
(4) Property management department. Successfully took over the property management of the third teaching building, Mingde Building and underground garage; In summer, the school administrative office and the second-level college were relocated, which generated 25,000 yuan for the head office. Do a good job in teaching services, arrange dozens of large-scale examination rooms such as final exams, computer grade exams, and English CET-4 and CET-6, and arrange dozens of large-scale venues such as orientation and double selection; Cooperate with the school to do a good job of "welcome evaluation" reception service; Responsible for the school's conference service, which has been completed hundreds of times; In flood fighting and disaster relief, the safety of buildings and facilities was maintained.
(5) Property Management Department II. Straightened out the property management relationship, and received a "thank-you letter" from the Teaching Materials Department of the Academic Affairs Office in the new book collection service, which was praised by the quality inspection department of the head office.
(6) Urban Management Squadron. Complete the greening statistics of the roof garden of the street office, with about 20 buildings with an area of 3,460m2, regularly regulate the management of farmers' markets and assist in collecting fees; Improve the early management of underground garage; Assist in various performances and assemblies of the Science and Technology Museum 18 times; Dredge more than 500 vehicles, ban 23 barbecue workshops 1 home, clean up more than 4,000 chaotic posters, clean up 28 scattered stalls in neighboring streets, and clean up school scavengers 10; Participate in the administrative law enforcement of major school activities and maintain the appearance of the city. 65438+At the beginning of February, all the team members participated in the unified training of administrative law enforcement organized by Nan 'an District Administrative Law Enforcement Bureau and passed the examination.
(7) engineering companies. Completed 2 1 items of small and medium-sized projects such as related maintenance projects, renovation projects of canteens and hospitals, and renovation projects of Jiaotong University Hotel, and achieved good social and economic benefits.
(8) customer service department. Carry out quality inspection 14 times, and guide quality inspection through quality inspection work briefing; Organize two customer satisfaction surveys; Compile and distribute three issues of Property Management Briefs; Handle 5 major customer complaints; Considering the daily work of the property management center office, the circular relationship among customer service, coordination control and customer satisfaction is basically straightened out.
(9) School Management Department. Completed the daily management of more than 200,000 square meters of green planting in the hospital, and provided various plants and flowers for the offices and meetings of various departments in the hospital. At the same time, 3000 pots of grass flowers were cultivated and planted, which ensured the scenic spots and meeting flowers in the hospital. In March-June this year, the greening planting project around the new campus and the planting of some sporadic scenic spots in the whole hospital were completed. In June165438+1October, the transplanting and transportation of plants and planting soil near the third teaching building were completed.
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