The most effective way for consumers to complain about businesses.

The most effective way for consumers to complain about businesses is the existence of laws in life, which also ensures that each of us has the conditions to protect our rights and the law protects us in all directions. The following are the most effective ways for consumers to complain about businesses.

The most effective way for consumers to complain about businesses is 1. According to Chinese laws, there are several ways to report businesses: First, we can find a solution through consultation with operators. Then you can also report to the Consumers Association and let it mediate. Secondly, you can bring a lawsuit to some relevant administrative departments and submit it to the organization for arbitration according to some arbitration agreements reached with the operators. Finally, you can bring a lawsuit to the local people's court.

According to the Consumer Protection Law,

There are five ways to solve consumer disputes, and consumers can choose independently:

1, negotiate with the operator;

2. First, request the consumer association for mediation;

3, is to appeal to the relevant administrative departments;

4. Submit to the agency for arbitration according to the arbitration agreement reached with the operator;

5, is to bring a lawsuit to the people's court.

2. Does Complaint 3 15 have an impact on business?

Yes, 123 15 is a consumer rights phone set up by the administrative department for industry and commerce. When consumers' rights and interests are infringed in the process of consumption, they can call this number to make a complaint. If the administrative department for industry and commerce finds that the merchants have committed illegal acts after investigation, the administrative department for industry and commerce shall impose administrative penalties, and the consumers' association may mediate the losses caused by the illegal operation or infringement of the merchants. If mediation fails, both parties can be suggested to enter judicial proceedings to resolve the dispute.

Article 55 of the Law on the Protection of Consumers' Rights and Interests, if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.

3. What complaints do merchants fear most before refunding?

If it is a big brand business, the biggest complaint is selling fake goods. If you complain to the industrial and commercial bureau or the 3 15 exposure platform, the effect will be the best. But there needs to be enough evidence, and as long as there is enough evidence, the merchants will be punished accordingly.

Article 11 of the Law on the Protection of Consumers' Rights and Interests: Consumers who suffer personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to compensation according to law.

To sum up, we know that if you buy fakes from physical stores, you can call 123 15 to report complaints. It's a national unified complaint telephone number. And whether it is online shopping or offline shopping, you can call this number to make a complaint.

The most effective way for consumers to complain about businesses II. The most effective consumer complaints

At present, the departments that accept product quality problems in China include industrial and commercial administration departments, quality and technical supervision departments, consumer associations, enterprise departments, commodity inspection departments and people's courts.

In terms of product quality supervision and inspection, the State Council has clearly defined the division of labor between the State Administration for Industry and Commerce and the State Bureau of Quality and Technical Supervision as follows:

1. In the field of production and circulation, the State Bureau of Quality and Technical Supervision and its subordinate quality and technical supervision institutions at all levels are responsible for investigating and handling all product quality responsibility issues; Where assistance from the administrative department for industry and commerce is needed, the administrative department for industry and commerce shall cooperate.

2, in the market management and trademark management, found illegal production and distribution of adulterated products, counterfeit products, investigated by the administrative department for Industry and commerce, quality and technical supervision departments to cooperate.

3, reselling, cheat selling inferior goods in the market, where found by the administrative department for Industry and commerce, the administrative department for Industry and commerce shall investigate and deal with; Need the assistance of the quality and technical supervision department, assisted by the quality and technical supervision department. Found by the quality and technical supervision department, investigated and dealt with by the quality and technical supervision department; Where assistance from the administrative department for industry and commerce is needed, the administrative department for industry and commerce shall provide assistance. The same problem shall not be dealt with repeatedly.

Second, what materials should consumers have to complain to consumer associations?

When a consumer complains to a consumer association, he shall provide written materials or detailed oral records signed and sealed by the complainant. Its contents are as follows:

(1) The name, address, postal code and telephone number of the complainant;

(2) The name, detailed address, postal code and telephone number of the respondent;

(3) the date, name, brand, specification, quantity, size and price of the goods or services purchased;

(4) damage consultation with the operator;

(5) Copies of vouchers (invoices, quality certificates, etc.). ) and related certification materials.

3. Who should the consumer claim for damages?

1. If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may demand compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the goods to the seller, the seller has the right to recover from the producer or other seller. (Product defect liability, limitation of action is 1 year)

2. Consumers or other victims who cause personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers. (Product defect liability, the limitation of action is 2 years, and the longest shall not exceed 10 years after the first delivery to the original consumer).

3, consumers in the purchase and use of goods or services, their legitimate rights and interests are damaged, because of the original enterprise division, merger, can claim compensation from the changed enterprise to undertake its rights and obligations.

4. If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder.

5. Consumers may claim compensation from sellers or service providers if their legitimate rights and interests are damaged when they buy goods or receive services at trade fairs or rental counters. After the end of the exhibition or the expiration of the counter lease, you can also claim compensation from the organizer of the exhibition or the lessor of the counter. After compensation, the organizer of the fair and the lessor of the counter have the right to recover from the seller or the service provider.

6. If the legitimate rights and interests of consumers are damaged because the operators use false advertisements to provide goods or services, they may claim compensation from the operators. If an advertising agent publishes false advertisements, consumers may request the administrative department to punish them. If an advertising operator fails to provide its real name and address, it shall be liable for compensation.

The most effective way for consumers to complain about businesses 3. What are the ways for consumers to complain about online shopping?

1. complain to the trading platform. Complain to the trading platform, and provide your own evidence, including physical objects, chat records, invoices, transaction records, etc. General online shopping platforms have corresponding complaint mechanisms. If the complaint is true, there will be a severe punishment mechanism to recover your losses.

2. complain to the consumer association. Like physical stores, online shopping disputes can also be complained to 123 15 Consumers Association. Similarly, consumers should also keep evidence such as shopping vouchers. Need to be reminded that online shopping dealers are mostly in other places. Consumers should pay attention to check the official seal of the bill when receiving the goods, and complain to the consumer association where the official seal of the bill is located according to the principle of territoriality.

3. Complain to the courier company. Sometimes online shopping products will have problems in the delivery process. Merchants have no intention of cheating. The courier company should also bear the responsibility for the damage to the goods. You can call the courier company to complain. There are special complaint platforms on websites such as the State Post Bureau, and compensation can also be obtained.

4. Complaint to 12345. Local government departments have set up a public service hotline 12345 to strengthen public services. After the citizens call the hotline, the receptionist will promptly refer the complaint to the relevant departments for handling. Relevant departments will reply to the public after handling it. Because the relevant departments must also feed back the results to the public service hotline and incorporate them into the assessment, complaints can generally be better solved.

5. Complain and report to the public security organ. When the circumstances of deception are serious and involve a large amount, which constitutes online shopping fraud and violates the law, it is necessary to report the case to the public security department and ask the public security department to intervene, which can not only avoid more consumers being deceived, but also strive for the possibility of reducing property losses for themselves.

Second, online shopping involves the form of price fraud

1, price tag, price list, etc. Indicate the product name, origin, specification, grade, texture, pricing unit, price, etc. Or service items, charging standards and other related contents are inconsistent with the actual situation, and as a means to trick consumers or other operators into buying.

2. For the same commodity or service, use two price tags or price lists at the same trading place at the same time to attract customers at low prices and settle accounts at high prices.

3. Use deceptive or misleading language, words, pictures, units of measurement, etc. , induce others to trade with it.

4. The marked market lowest price, ex-factory price, wholesale price, special price, preferential price and other prices indicate that there is no basis and no comparison.

5. The discount range of marked goods or services is inconsistent with the actual situation.

6. When selling processed products, the prices of processed products and processed products are not indicated.

7. When selling goods and providing services by giving away the price, the name and quantity of the given goods are not truthfully marked, or the given goods are fake and shoddy goods.

8. When the purchase and sale of goods and the provision of services are subject to price additional conditions, the additional conditions are not marked or marked vaguely.

9. Fictitious original price, fictitious reasons for price reduction, false discounts, lying about price reduction or upcoming price increase to trick others into buying.

10, the purchase and sale of goods and services are not fulfilled or not fully fulfilled before the price commitment.

1 1. Deceive consumers or operators into trading with them by falsely indicating that the purchase and sale prices are higher or lower than those of other operators.

12, through doping, adulteration, shoddy, shoddy, shortage and other means. The quantity or quality is not in conformity with the price.

13. falsely claiming that the prices of goods and services subject to market adjustment are government-set or government-guided prices.

At present, it is very common for consumers to shop online, especially in dealing with related matters. On the one hand, it needs to be handled according to the actual shopping situation, on the other hand, it needs to be handled according to the factual consequences and harm caused, and the specific situation can be judged according to the actual situation.