How to apply for compensation for flight delay
The application for compensation for flight delay is as follows:
1. Confirm the fact of delay: First, you need to confirm that the flight is indeed delayed. This can be proven by taking a screenshot of your boarding pass or other relevant evidence.
2. Contact the airline: You can contact the airline by phone to confirm the fact that the flight is delayed. If the delay is caused by the airline's own reasons, such as mechanical failure, insufficient capacity or flight crew problems, the airline usually cannot be exempted from liability.
3. Understand the compensation policy: Different airlines have different compensation policies. Normally, if a flight is delayed for more than 4 hours, airlines should provide compensation to passengers. Compensation may include cash, ticket purchase discounts or mileage. The exact amount and length of compensation may vary by airline.
4. Apply for a delay certificate: Before leaving the airport at the end of the flight, you need to go to the airline's counter to issue a delay certificate so that you can apply for compensation later.
5. Use airline APP: If the airline provides online application service, you can submit a compensation application through the airline's official APP. For example, Air China's APP has a special delay compensation option, where you can enter the necessary information to apply for compensation.
6. Pay attention to non-carrier reasons: If the flight delay is due to non-airline reasons, such as weather conditions, air traffic control, etc., the airline may not be held responsible, but will try its best to help passengers arrange food and accommodation. , the cost is usually paid by the passengers themselves.
If you purchase delay insurance, you can also claim compensation according to the insurance terms. In addition, please do not take illegal actions such as overtaking the aircraft or stopping the ride. The time spent on these actions will not be included in the scope of delay compensation.
Reasons for flight delays:
1. Weather reasons: If the weather conditions at the departure point or destination airport are not conducive to flying, the airline may take measures to delay or cancel the flight.
2. Mechanical failure: If the aircraft mechanical system fails or needs repair, the airline may take measures to delay or cancel the flight.
3. Traffic control: For example, traffic control at the airport or on the route, including aircraft takeoff and landing schedules, flight altitude restrictions, etc., may cause flight delays or cancellations.
4. Passenger reasons: If the passenger fails to check in on time, the baggage is overweight or does not meet the regulations, the security check fails, etc., the flight may be delayed or canceled.
5. Political reasons: Such as unstable political situation, war, terrorist attacks and other reasons in the destination country or region, which may cause flight delays or cancellations.
6. Airline reasons: Reasons such as airline operation and management problems, scheduling errors, insufficient crew staffing, etc. may cause flight delays or cancellations.
To sum up, how to compensate for flight delays starts from both the passengers and the airport. Passengers can purchase flight delay insurance in advance to protect their own interests, and the airport can implement various on-site remedies. Taking measures to compensate and appease passengers to prevent more serious social impacts are the most common solutions when flights are delayed.
Legal basis:
"Civil Aviation Law of the People's Republic of China"
Article 126
The carrier shall be liable for losses caused by delays to passengers, baggage or cargo during air transportation; however, the carrier shall prove that he or his employees or agents have taken all necessary measures or that it is impossible to take any measures in order to avoid the losses. No responsibility will be taken for such measures.