The psychological course of beauticians
First, always give a friendly smile.
No one in this world will refuse to smile. Actions are often more convincing than words. A kind smile just tells others: I like you, you make me happy, and I'm really glad to see you. For beauticians who mainly provide services to customers, it is very important to send a kind smile.
Many people are not familiar with the products and services of beauty salons. They mainly come for consultation for the first time and get a preliminary understanding of beauty knowledge. Therefore, it is particularly important to impress customers who come to the beauty salon for consultation. When a stranger enters the store, the beautician can introduce the beauty knowledge and show the guests around the beauty salon. In this process, beauticians can break the barriers between the two sides when they meet for the first time through their own smiles and conversations, and eliminate the barriers between them.
Second, I believe that customers have their own judgments.
Customers who enter beauty salons have skin problems more or less. When customers enter beauty salons, they also hope to improve their skin condition through their products or services. Beauticians must first believe that customers have their own judgments, so they must abandon the way of preaching or forced sales promotion, which will also make customers feel disgusted and can't solve their problems. By observing customers' skin, beauticians listen to each other's complaints, make appropriate analysis of customers' skin with professional knowledge and experience, and let customers speak their own problems through conversation with customers. Because you know yourself best. In this way, giving the initiative to the guests can make them feel good and bring them closer together.
After understanding the specific problems of customers, beauticians can naturally introduce the efficacy and performance of beauty salon products to customers, make suggestions for customers' skin quality, and finally hand over the choice to customers. In this case, the customer will accept your suggestion.
Third, treat customers as friends.
Treating customers as friends is reflected in every service detail of beauticians. For example, every major festival, beauty salons have preferential activities, and beauticians can personally tell customers through SMS, so that customers can understand your intentions. After the customer finishes the beauty treatment, the beautician should pack things quietly and answer the customer's questions at any time, so that the customer feels that he will be with the customer for the first time.
Sometimes beauticians will inevitably face criticism from customers. At this time, beauticians should put their minds right. Customers are willing to say what they think of you, indicating that they care about you or not. The customer's comments must be that the beautician is not in place. If the customer puts it forward, it can be improved in the future. But if the customer doesn't say anything, maybe he won't come next time, and the beautician doesn't know where he is wrong.
Experienced beauticians are basically such skills. So in the process of serving customers, they can also provide better services to customers according to their different needs. For example, some customers have more wrinkles in their eyes and need more care. In this way, the guests will feel that the beautician is thinking of her.
How to cultivate the working attitude of beauticians
1, rest assured
A good attitude is very important, especially when we encounter some unsatisfactory things, the first thing that comes to mind is how to solve them, rather than blindly carrying negative energy. In fact, many times, things may not be so bad, but we exaggerate things too much and think too complicated. It will be much better to relax when you encounter something.
Step 2 be positive
Face everything in life with a positive and optimistic attitude, even if things are really difficult, don't lose heart. As long as you face the difficulties positively, they will always be solved.
3. Correct attitude
In fact, the final result of many things we encounter in our life may depend on our attitude towards the things themselves. Some people may only despair about the same thing, and some people may feel that they are growing and making progress. So the job of beauticians is the same. Don't always see the relatively bad side of what happened and ignore the growth it can bring you. A correct attitude will give you more courage to solve things and let you find yourself growing and making progress.
Step 4 adjust your mood
When you encounter something or are nervous, you must remember to adjust your emotions before going to your next job, so that you can better complete your work.
Step 5 be flexible
Nothing is unchangeable. When the current method can't solve the situation you are facing well, you can try to solve it in another way, so many things may be solved.
Step 6 learn to speak
When you encounter something unsatisfactory in your life or work, don't hold it in your heart. Communicating with friends as much as possible will relieve your stress to some extent. Besides, outsiders may see things more clearly than you do.
What's the complaint number of the headquarters of ⅲXi Anhua Kiss Beauty Salon? This beauty salon frequently changes beauticians, whose attitude and skills are poor. Don't be cheated.
I don't know how to copy the complaint phone number, but I have some suggestions. Direct industrial and commercial telephone calls. First, look at his qualifications. No, check it first. I'm putting out a fire to see if there are any safety hazards in this house. This kind of beauty salon generally has problems. Don't open a beauty salon in the future, and pay for it. Why do you all find your appearance through beauty exams? How nice it is to buy some beauty products and do your own maintenance!
Ⅳ A friend introduced a girl to be a beautician in a beauty salon. Will their frequent contact with qualified individuals change their mentality?
What kind of person, you will always be affected by your contact with her for a long time, but you also have the opportunity to influence her and make her no longer realistic. But to be honest, there are too few unrealistic people now, and pure feelings are unreliable. In short, I am a little confident that I can give her happiness and make her feel that it is ok to choose the right person.
Ⅳ I have been a beautician for more than 3 years, and now I am under great pressure. I find it physically and psychologically unbearable. I really want to change my lines, but I am very confused.
Actually, no job is really easy. The key is your own mentality. Don't be too eager for success and don't be too utilitarian. Income is in direct proportion to pay.
Relax, don't suppress yourself too much.
ⅵ It is very important for beauticians to learn to sell, but it is still
In fact, the core of expanding customers is to improve the level of pre-sales service and marketing, so as to tap the hidden needs (or soft needs) of potential customers, which is particularly important in service industry and financial and insurance industry!
The customer expansion activity based on league matches is a new customer expansion scheme. Combined with the internal hardware resources of beauty salons and the local market demand, anpc Aussie Cosmetics plans and implements new customer acceptance activities, with rewards and assessments as tools to maximize the participation of beauticians. Low input cost and fast cash flow "circle customers" movement.
1, the four mentalities of beauty salons.
1, gratitude mentality: employees learn to be grateful (between customers, bosses and employees), their enthusiasm is improved, and their work is changed from passive to active. 2. Unity mentality: employee cohesion is enhanced (between boss and employee) and internal contradictions are eliminated. 3. Self-confidence mentality: employees' self-confidence, courage and sales ability have been greatly improved. 4. Loyal mentality: beauticians will get more customers, training and development opportunities to avoid the loss of beauticians.
2. Beauty salons expand customers' four functions 1. Corporate cash flow: the number of customers has increased, the sales performance has soared, and the benefits of beauty salons have increased day by day. 2. Elite enterprise beauticians: During and after the activity, Mr. Tuoke will help the owners of beauty institutions to identify beauticians with potential qualifications, focus on training and create elite beauticians according to the actual situation. 3. Enterprise market positioning: After expanding customers, beauty salons will soon find that stores are suitable for the crowd. The price and level of beauty products can be positioned through the consumption index, which will help beauty salons grasp the market opportunities and lay a solid foundation for local chain stores. 4. Corporate brand: With the expansion of tourists, the influence of beauty salons in the local area will be greatly increased, and corporate brand awareness will be enhanced and strengthened as never before.
ⅶ How to motivate beauticians' mentality
By providing different beauty services to different customers in different ways, in this process, we recommend and urge customers to buy products and services of beauty salons, so as to achieve the business objectives of beauty salons. Second, the qualities that a beautician should possess. The job of a beautician, whether before or after sale, is to guide customers to produce the highest consumption on the premise of satisfying them. To accomplish this responsibility, beauticians need to have various qualities, which are divided into: 1, professional ethics. Including the understanding of occupation, attitude and understanding of work, and the principles strictly adhered to in the work. 2. Cultural quality. Including professional beauty knowledge, certain social knowledge and common sense, cultural knowledge and language. 3. Professional skills. Including professional technology, understanding and use of beauty instruments, and sales communication skills. 4. Psychological quality. Including emotional control, mentality and so on. 5. Professional product knowledge and the company's management policy level. The possession of these qualities requires beauticians to keep learning and achieve it through accumulation in their work. As a pre-sale beautician, after work, you should always remind yourself of your role consciousness, find and arrange yourself to do something beneficial to your work, such as helping others to facilitate transactions or transport tools and articles. Organizing the working environment; Replenish consumables; Be a popular person at the door; Use gap to learn and remember beauty knowledge or company training content; Even communicate with waiting customers. In other words, only when beauticians keep doing things that are beneficial to their work and devote themselves wholeheartedly can the performance of beauty salons be continuously improved. ● After-sales beautician The job of after-sales beautician is mainly to deal with old customers. In the case of a large number of customers, how to do a good job of each service for different customers needs to pay attention to the overall working methods, such as managing customer files, arranging appointment time efficiently, increasing the number of customers, increasing the frequency of customer visits and improving the normal consumption level of customer products. All these require beauticians to keep a good work record and make necessary analysis after work, so as to find out feasible and effective methods. There are many beauticians in a beauty salon, and the coordination among beauticians directly affects the normal working atmosphere, work efficiency and sales performance. In addition to improving self-cultivation and keeping good relations with colleagues, it is also very important for beauty salons to establish a healthy competition mechanism among beauticians, which should reflect the spirit of fair competition.
What kind of healthy attitude does a beautician need?
Mental health: 1, normal intelligence, stable mood and happy mood. 2. The will should be healthy, and the correct outlook on life and behavior should be unified. 3. The consistency between individuals and society and the harmony of interpersonal relationships.
We should also have a positive attitude. No one in any line likes people with negative energy.
In addition to these, there are: 1 You should have a pair of gentle and dexterous hands. 2. Have a certain cultural quality. 3. Have a certain aesthetic view and a thorough understanding of colors and their collocation. 4. Have a strong sense of professionalism and responsibility. No infectious diseases. Be friendly, polite and generous to all customers and greet them with a smile. Treat customers fairly, respectfully, honestly and credibly, and actively solve the problems raised by customers. Keep your word, do your duty and always maintain a professional level. 9. Maintain professionalism, so that clothing, makeup and head shape are coordinated and unified, with a sense of integrity. 10, know how to properly care and maintain the skin. 1 1, keep the correct posture, walk naturally and generously ... Don't leave weird hairstyles, keep your hair neat and clean without dandruff, tie up your long hair, and keep your short hair short beyond your eyebrows. 12. Make-up should be light and keep oral hygiene. During work, it is forbidden to eat food or chewing gum with bad smell, and wear a mask when operating. 13, no long nails, no colored nail polish, no ring, disinfected before operation. 14, * * * fancy clothes, generous, decent, simple, without exaggerated jewelry. * * * High-heeled shoes, sneakers and socks should be coordinated with a faint perfume.
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ⅸ Adjustment of beautician's mentality: How to be a good beautician?
In some beauty salons, beauticians are under great physical pressure and often need to constantly recommend various products to customers. The following puzzles are believed to represent the voices of many beauticians: ● I have been a beautician for almost a year, but I feel that this job is getting more and more boring, either making faces for guests or selling products. Moreover, the work is very tiring, and it is not easy to change jobs. Should I stick to it? I am a new beautician. In the face of customers' questions, I sometimes can't explain clearly. When I introduced the products to customers, they didn't listen very much. I think my boss is going to fire me. What should I do? In addition to this confusion about the development of their own workplace, beauticians often hear such complaints in their usual work: ● Free service again ... After customers buy a certain amount or amount of products, they can do beauty care for free every time they come to the beauty salon. For this kind of customers, some beauticians always think that the service is free or they can't sell the products this time, so they can't lift their enthusiasm for work, indicating that their operation methods are not in place or not in place. I only have two guests today ... I often hear beauticians complain like this: "I only have two guests today, and one of them is free." Really boring, so-and-so has five customers ... ". Faced with this situation, most of the factors are that beauticians only pursue quantity and ignore quality. ● the customer is really late ... beauticians often encounter such a situation: it is almost time to get off work, and a customer comes to do beauty. At this time, some beauticians' mentality changed: "I had something to do tonight. She came so late and didn't know when to get off work." While serving customers, I complain in my heart and think about the effect of such service. There is no accurate off-duty time in the service industry of beauty industry. As long as customers come before we close, beauticians have no reason to complain and refuse or go to work with the mentality of completing the task. In all kinds of work, we will encounter similar mentality problems. However, because beauticians are mostly young, they may not know how to solve all kinds of difficulties encountered in their work. For beauticians who just entered the beauty workplace, how should they adjust to face these psychological problems? Learning to face the beauty of your work with a positive attitude is a very humanized industry. If you don't love, you can't do it well There are two beauticians doing the same job. A positive attitude, that this is a job that can bring beauty and health to others. They take every customer seriously, and they can realize their own shortcomings and actively improve them, feeling very fulfilled. But the other thinks this job is boring and has a negative attitude. His work condition is very poor, full of natural mistakes, and he can't get the boss's approval. This kind of negative psychology is even worse. In fact, no matter what kind of work you do, your mentality is the most important. As long as you adjust yourself, you can find your position and goal again. A beautician who really treats customers with care is infecting customers and influencing them from the moment they enter the door. If the customer thinks you don't care about her, will she like you? If a customer has a bad first impression of a beautician, or because a service makes her feel uncomfortable, it may be difficult for her to change her view of you in the future if she wants to accept you. Everyone needs to understand and care for each other. It may be that the beautician is not bad in technology and not comprehensive in knowledge. As long as you really treat your customers with care, these can be made up by learning. Improve your self-cultivation. There is hardly a profession that can contact and serve customers face to face like a beautician. The characteristics of this industry make the personal accomplishment of beauticians extremely important. The distance between the beautician and the guest is too close. Although you have many advantages of communication and attracting guests, it is easier to expose your weaknesses and defects. There may be many factors for customers to refuse beauticians, such as inappropriate technology, inadequate service, unprofessional feeling, even unclean body, smelly clothes, greasy hair, bad breath, underarm odor, rude voice and so on. Therefore, beauticians should pay special attention to their own cultivation. Actively communicate with excellent colleagues or store managers. Most beauticians are relatively young, and sometimes it is inevitable to encounter the problem of mental adjustment. At this time, beauticians can also actively communicate with excellent colleagues or store managers according to their own problems and tell them all kinds of problems encountered in sales. As long as beauticians take the initiative to take this first step, they will find that communicating with excellent people can help beauticians learn a lot of useful experience in their work. Think about your position. From the development direction, beauticians should grasp whether they want to open a shop or become a beauty expert. Usually, people who are extroverted, enterprising, enterprising, challenging and have organizational potential are suitable for being bosses; People who are introverted, conscientious and have a stable and happy life are more suitable to take the road of being a famous teacher and an expert. A good beautician with good skills must have at least one good craft, which is the minimum requirement for a good beautician. Study hard and practice art, do things seriously, do one thing well with your heart and practice a craft well. There is no special shortcut, only through diligent practice. Take the initiative, don't wait for someone to tell you to do something. Barbers are a wonderful career. Although I am lucky and bitter, I believe that everyone will feel the same happiness after finishing the beauty treatment for customers and seeing their satisfied smiles. The performance of beauty salons largely depends on whether the service level of beauticians can really satisfy customers.
X. How to adjust the beautician's mentality to deal with customer complaints
In the face of such complaints, beauticians should solve them rationally, and try to reduce their own losses while giving customers a satisfactory answer. As usual, the after-sales service of beauty salons accounts for 60% of the performance of beauty salons. As a part of the after-sales service of beauty salons, it is very nervous for beauticians to properly handle customer complaints. Next, 138 I will explain to you how to handle customer complaints correctly as a beautician.
First, customers have different reactions to different mistakes.
Before handling customer complaints, beauty salons should first understand each other's mistakes in treating beauty salon products or services. Depending on the degree, customers usually have different reactions.
1, small error:
Customers will complain about the occasional small mistakes in the service of beauty salons. In this environment, the loss to customers is very small. If the beautician handles it properly, the customer's complaints will be solved and handled properly.
2. Multiple errors:
If there are a series of mistakes in the service of beauty salons or customers suffer heavy losses, there will be customer complaints. In this environment, customers will complain about the beautician's improper handling, and instead respond to the environment to the superior personnel of the beauty salon, such as the manager or boss.
If a series of complaints from customers are not handled well, they will silence customers. If this kind of environment occurs, as usual, customers will pursue another beauty salon, and there will be customer loss.
These can be answered as follows: customer complaints, customer complaints, customer silence, customer abandonment. This also shows that real customer complaints can be completely avoided as long as they are handled properly when they first appear. Because when a customer complains to you, it means that he still wants to continue to cooperate with you. Only when he ignores you and chooses silence will he stop the cooperation between the two sides.
Second, accurately handling complaints will bring corresponding business opportunities to beauty salons.
1. A customer's complaint has been satisfactorily resolved, and he will tell his customers about this satisfactory experience, at least three or more.
2. Customers who successfully solve complaints will be more pious than other customers, and they will even take the initiative to praise and publicize the products and services of beauty salons.
3. If beauty salons can solve difficult complaints, it will improve the skills of beauticians or consultants in dealing with customers in the future.
When customers come to beauty salons, they will complain about the products or beauticians. This requires beauty salons to establish a customer complaint handling mechanism, including formulating customer complaint handling regulations and clarifying the responsible person and complaint handling process, so as to solve the title problem quickly and effectively.
1. First of all, it is taboo to treat customers' complaints from the standpoint of customers. When a customer complains in a beauty salon, the beauty salon must pay attention to thinking from the customer's standpoint, take care of each other, and sincerely express sympathy and admit it. Dealing with all customer complaints, whether confirmed or unconfirmed, is not to distinguish the responsibilities first and apologize first, which is the most stressful. Disputes should be handled in a positive position and should not be avoided. Beauty salons should not be afraid of customer complaints, but should actively face customer complaints.