Summary of school property work
Time goes forward step by step in the annual ring, and a period of work has ended. Looking back on the work during this period, I believe you have many feelings. At this time, how can the most critical work summary fall behind! Presumably, many people are worried about how to write a good work summary. The following is a summary of school property work collected by me. Welcome to share. Summary of school property work 1
1. Strengthen system construction and standardize daily management.
Property management service is the main place for students to study, live and rest during school, and it is also an important classroom for school management education, service education and environmental education. Therefore, the property management service is directly related to students' all-round healthy growth into adults, and we must guide the faculty to attach great importance to it ideologically and meticulously, and strive to do a good job in various management services.
1. The system of setting up posts
The property center has set up the system of setting up posts in students' dormitories in the morning and evening, requiring the administrators of each building to wear armbands to set up posts at the entrance of the building from 7: am to 8: am and from 5: pm to 6: pm every day. At this time, there are many people entering and leaving the building, and there are many problems. The first purpose of establishing this system is to ask the building management to deepen the impression and enhance the understanding of the students staying in the building during this period; The second is to standardize employment; The third is to prevent thieves from entering. After the implementation of the post system, good results have been achieved, the distance between the building management and the students has narrowed, the feelings have deepened, and there has been no theft in the morning and evening.
2. Improve and revise rules and regulations and assessment methods
The Center has further improved and revised various management systems to standardize employees' behaviors. The revised job responsibilities and assessment methods, such as "Staff Behavior Management Standard", "Building Manager Responsibility Assessment Method" and "Cleaning Worker Responsibility Assessment Method", are more detailed and clear about the division of labor, so that each employee can know when and where he does what he does, how to do it, and to what extent. The system makes the division of labor clear and the responsibility lies with people. Each area divides the work tasks of its own area fairly, and the responsibility lies with people, so that each piece of glass is specific and each floor has a corresponding person in charge, so as to avoid the phenomenon of mutual shirking.
3. The floating red flag was added on the basis of the patrol system.
After 2xx years, all the staff of the property center studied and practiced the patrol system, the environment in the jurisdiction was gratifying. This year, on the basis of the inspection system, the center added the flowing red flag, and still stipulated that the area should be routinely inspected twice a month. The leaders of the center led all the managers and building managers to participate in it in four groups, and the hardware and software in the area were inspected and scored. The inspection items were refined to walkways, bathrooms, stairs, etc., and the flowing red flag was obtained for the highest score in each group. This measure not only makes the environment more sanitary and tidy, but also stimulates the enthusiasm and self-motivation of employees and promotes mutual understanding among employees. In the fourth inspection this semester, 25 buildings got the highest score, but Feng Changping, the director of this building, offered to get the mobile red flag to 26 buildings on the grounds that 26 buildings are big buildings, which is only .5 points less than 25 buildings, but there are nearly 3 people in 25 buildings with more accommodation staff, and the management workload is heavy, so it is reasonable for 26 buildings to get the mobile red flag.
2. Strengthening the construction of supporting facilities to solve the worries of teachers and students
Supporting hardware facilities is the basic requirement for the development of the school to keep pace with the times, and it is also the basic guarantee for the creation of spiritual civilization in the school. Based on the principle of convenience for teachers and students and management, the property center is gradually increasing the configuration of dormitories and teaching buildings.
1. install electric car charger to solve the problem of charging disorder.
with the increase of electric vehicles in schools, the phenomenon of irregular charging of electric vehicles is more common, and the wiring boards are pulled and connected in disorder, which makes the security risks prominent. In May of xx, the school contacted electric car charger manufacturers in time, and installed five coin-operated charging stations for electric vehicles in the teaching building and students' dormitory in the South District, which solved the problem of difficult charging of electric vehicles for teachers and students.
2. Hot water enters the dormitory to solve the problem of students' difficulty in taking a bath.
In July of XX, the school officially started the bot project of the thermal system in the student dormitory. At present, all the student dormitories have used hot water, which completely solved the problem of students' difficulty in taking a bath and facilitated their study and life.
3. Do a good job of hardware maintenance and replacement.
By November, about 1, sets of furniture for graduates and students' apartments in North District were overhauled, about 2,16 locks for graduates' dormitories were replaced, 3,6 keys were allocated, and 88 vehicles were transported for students' dormitories. Adjusted the dormitory for more than 2, old students. Maintain 85 sets of seats in the teaching building; Repair and replace 383 electric fans; Maintenance of toilet partition 38 times, maintenance of 24 urinals. Maintenance of 1271 lamps and lanterns in the jurisdiction; Replace and repair all kinds of water tools 1132 times; Maintenance of water heaters 3 times; Repair and replace 429 locks of various types. Maintained dormitory furniture for 56 times. Dredge for more than 69 times. Auditorium, academic hall and gymnasium undertake 529 meetings, parties, lectures, competitions and job fairs, and 12 large-scale examinations. School property work summary 2
2XX x month x day, this school year, all my staff United as one, worked hard, fought bravely, constantly innovated, further improved and improved the company's management and service quality, and achieved gratifying results: an excellent property management team was formed, a scientific management model, advanced management concepts, management methods, and strict quality standards and working procedures were created; Formed a professional division of labor system combining service and management. Over the past year, we have launched a series of work closely around strategic planning, brand building, internal management, information communication and service performance.
strategic planning
the concept of property management is changed strategically.
since the establishment of Tianjian Property, the management concept has undergone a profound change from "management-oriented" to "service-oriented", abandoning the attitude of posing as a manager in the past and advocating a brand-new service concept of "serving and educating people and putting the owner first". Tianjian Property has encountered serious challenges from the internal and external environment in the development process, but the concept of serving the owners and users has been extended, and it has also been widely praised. However, the management of the company did not satisfy the gratifying achievements, but faced up to the problems existing in the service process with a positive attitude, such as weak service professionalism, low service connotation, low employee treatment and high cost. Since the beginning of this year, the company has sized up the situation and started to pay close attention to safety precautions, environmental sanitation and maintenance, striving for brand building and improving the company's operational efficiency and competitiveness.
brand building
brand is based on high quality, and the company regards how to improve the quality of property management services as the first choice for the company's operation.
1. Implement effective actions according to the ISO system
At the beginning of the company's establishment, the company has made a good quality plan, defined the company's quality objectives, requirements and the goals it wants to achieve, and met the needs of owners and users with the most suitable service quality. Over the past year, the company has always been aiming at passing the audit of ISO9 and ISO14, and at the same time, it has further demonstrated the image of the company's related quality services to owners and users.
II. Forming a quality system centered on customer satisfaction
Since the company moved in, it has always taken "customer satisfaction, owner first" as the work center, and further defined the company's business service concept centered on owners. In the future, the company will continue to implement and improve service quality and improve service performance.
Third, the goal of establishing zero defects in Tianjian Property
After the establishment of the company, after repeated discussions and discussions, it is believed that in order to be unique, it is necessary to achieve zero defects in work: zero defects in service; Zero defects in operation; Equipment zero failure; Four zero defects with zero hidden dangers. It is clear that the owner is not always right, but always the most important customer demand, and fully prepare for meeting the demand and actively prevent possible problems.
internal management
I. human resources
human resources are an important guarantee for the company's development. At the beginning, due to the special location, the quality of personnel was low. But at the beginning of this year, in order to improve the company's competitiveness, our company actively carried out employee knowledge training, making employees become "multi-functional" and achieved remarkable results. Staff training includes: corporate culture training, professional and technical training, etc., especially the property manager qualification assessment training for management, fire protection knowledge training for security team and professional knowledge training. Through training, the comprehensive quality of employees is improved, their working attitude is improved, their unity and cooperation are stimulated, and the service quality is greatly improved.
At present, the company has built a relatively complete human resources reserve, professional ability and outstanding comprehensive ability of professionals; Enterprise planners who can make suggestions provide a broad space for the company's development.
second, rules and regulations
at the beginning of the company's establishment, a series of systems and assessments were blank, which brought great inconvenience to employees' work. In accordance with the principle of "basing on the law and abiding by the contract", our company quickly issued a series of rules and regulations. Including: the responsibilities of each post, management system and assessment methods for each post. The introduction of the system clarified the responsibilities and authorities, and also pointed out the direction and provided the basis for the daily work of the company's employees.
Third, maintenance
At the beginning of last year, four student apartments were built at an extraordinary speed because of the rush for construction, but the houses built at a high speed led to difficult maintenance work after taking over. Since last year, our technical maintenance department has received more than 4,2 repair requests from teachers and students. However, due to the weak maintenance force last year, and the equipment and facilities are still under warranty, most orders have not been repaired. Until the beginning of this year, our company tripled the number of maintenance personnel in one breath, regardless of day and night maintenance, and at the same time increased the efforts to urge manufacturers to repair, quickly solving the original problems. At present, our office has promised to achieve the service promise of "minor repairs will not last overnight, and major repairs will not last three times", but because various facilities are still under warranty, our company still cannot complete many maintenance items. However, our company still tried its best to repair, especially the problem of disordered wires between bedrooms in the apartment. In the case that the repair factory failed, our company's maintenance personnel spent six days and six nights adjusting them all and solved the complaints of teachers and students with practical actions. Recently, our company has replaced more than 2, lamps and cannons, more than 3 faucets and dozens of flushing valves in four apartments in one breath, so that the maintenance integrity rate of supporting facilities in apartments has reached over 98%.
IV. Security
In 1 and 2xx, with the concerted efforts of all security personnel, the security precautions for teachers and students were successfully completed. However, with the gradual deepening of the work, the shortcomings and defects of our company's security were gradually exposed, such as poor supporting facilities, low quality of personnel and insufficient professional knowledge. To this end, our company carried out a major security innovation at the beginning of this year. First of all, the elimination system was implemented, and more than ten original security guards were eliminated. Secondly, increase supporting facilities and purchase security clothing. The innovation of my work has raised the external image of my security guard to a new level.
2. The security work always implements the policy of loose outside and tight inside of the school leaders. Because of the special time and environment of the school. Our company strictly implements the visitor registration system and the voucher access system. Since last year, our company has registered more than 5, visitors, ensuring the safety of student apartments.
3. In terms of self-management, our company's security guards insist on a short meeting every day and a meeting every week to exchange and review. At the same time, carry out professional knowledge training. Since last year, * * * has conducted six professional knowledge trainings, two fire-fighting knowledge studies and more than one month of military training. At the same time, strict security assessment methods and workflow, as well as anonymous assessment system are implemented. Reward outstanding players and punish those who perform poorly.
4. With regard to the management of foreign personnel, our security department strictly controls foreign floating personnel, implements the system of registration and seizure of valid certificates for all visitors, and conducts irregular patrols to ensure the safety of students' lives and property in the apartment. At the same time, due to many constructions in the early stage of construction, we also dealt with illegal structures, standardized and controlled visiting vehicles, and created a safe, quiet and elegant student apartment environment.
V. Cleaning
1. The cleaning department of our company can basically complete the tasks assigned by the company, seriously abide by the rules and regulations of the company and the management office, strictly implement the cleaning work procedures, and clean the hall, bathroom and corridor of the apartment around the clock. Clean garbage bins, handrails, doors, etc. around the clock, and clean up garbage in time, creating a clean living environment.
2. Our cleaning department implements strict assessment methods, adopts teacher-student supervision system and scoring system, and implements it four times a month to ensure the intensity of work. At the same time, mutual supervision is implemented, that is, security personnel supervise the work of cleaning personnel, and cleaning personnel also supervise the working status of security personnel. So that the two sides can restrict and encourage each other. It has also achieved remarkable results;
VI. Other aspects
Since last year, we have * * * picked up two mobile phones, nine wallets, more than 1, yuan in cash, more than 2 campus cards and a large number of clothes and shoes. It has been well received by teachers and students. At the same time, our company also provides convenience services, pumps, free pumping for students, free unlocking, sending sick students to the hospital for 8 times, and climbing windows to open doors for students for more than 1 times.
information communication
in the past year, our company's information communication has experienced a great leap from blank to perfect. At present, our company has the following channels to communicate effectively with teachers and students:
1. Set up a suggestion box in each building so that teachers and students can have comments on our work or attitude.
2. Issue the consultation form. We issue the consultation form to the relevant institutions of the school, so that they can supervise and guide our work.
3. Holding student symposiums. Since last year, our company has held six student symposiums, from which we got valuable opinions and suggestions. In the future, our company will continue to hold such meetings.
4. Announce the complaint telephone number. If teachers and students are dissatisfied with the employees of our company, they can directly call our management office to complain, and we strive to give teachers and students a satisfactory answer.
5. Establish a return visit system, and resolutely implement a return visit time of no more than 24 hours.
6. Establish an interview complaint system. Teachers and students can complain directly to our management department if they are dissatisfied! Summary of school property work 3
xx was an extraordinary year for our center. All the staff of our center always took "dedicating themselves to the school" as the purpose. In addition to maintaining normal logistics services, especially in this year's undergraduate teaching level evaluation, the national seminar on logistics reform in colleges and universities, the once-in-a-century flood disaster, the double election meeting and other large-scale reception work, all the staff of the property management center United as one. It provides a strong logistical support for the construction and development of the school, which is summarized as follows:
1. Undergraduate teaching evaluation
Five-year undergraduate teaching level evaluation test.