How to strengthen agency efficiency and change work style

First, actively carry out special treatment of "lazy and lazy". In accordance with the unified arrangements of the provincial and municipal Party committees on centralizing the management of "lazy" and improving work efficiency, we acted quickly and combined with the in-depth development of the county's "strict discipline, transformation of work style, improvement of efficiency, and promotion of development" activities, the study proposed including special supervision, 6 specific governance measures, including electronic supervision, regard the acceptance of administrative efficiency complaints as an important starting point for the implementation of the plan. Complaints on 14 specific phenomena in 4 aspects specified in the "Implementation Plan", especially working hours, which have strong public complaints Problems such as vacant posts and blunt service attitudes that are "difficult to enter, ugly to look at, and difficult to handle" are quickly accepted and investigated and dealt with in a focused manner, forming a joint force of overall linkage and comprehensive management.

The second is to innovatively implement the integrated construction of "three centers". Focusing closely on the goal of building a first-class economic and people's livelihood service platform in the city, the government service center was relocated as a whole. 50 departments and units in the county and 353 administrative approval service matters were stationed in the center for centralized processing. The number of service windows was increased to 144, and 203 administrative items were streamlined. Examine and approve service items and cancel 37 administrative charges. Promote "joint approval" and "one-stop" and "one-fee" services for major projects, compile and print the "Project Approval Service Guide" and distribute it to all enterprises. To improve the level of e-government services, electronic supervision was implemented on 20,618 administrative approval matters, and the online business approval rate ranked among the top three in the city. The County Supervision and Complaint Center centrally accepts administrative efficiency complaints in the Government Affairs Service Center, and implements effective, timely and full-process supervision of public affairs resource transaction matters, forming a "Government Service Center, Public Affairs Resource Transaction Center, and Supervision Complaint Center" "Trinity" administrative efficiency service supervision system.

The third is to unblock performance complaint channels. Comprehensively disclose administrative efficiency complaint channels through newspapers, radio and other means, give full play to the role of main channels for appeals such as telephone, QQ platform, Gaoqing Government Affairs Network's "interactive communication", "Gaoqing Bar", letters, etc., and extensively collect the sources of "lazy" cases clue. Integrate the supervision forces of various towns (offices) and departments, implement rapid handling of typical cases such as "lazy and lazy", and resolve them within a time limit to fully improve governance efficiency. Strengthen the management of complaint telephone calls, use "outside 8 hours" telephone transfer and other methods to ensure that complaint telephone calls are answered 24 hours a day, and strictly follow the regulations to answer and accept complaints. In 2013, 62 telephone complaints were accepted, a year-on-year increase 83.8%.

The fourth is to strengthen open and covert investigations. The Law Enforcement and Efficiency Supervision Office and Supervision and Complaint Center of the County Commission for Discipline Inspection and Supervision, together with relevant offices and dispatched discipline inspection teams, formed six working groups to conduct inspections at the County Government Service Hall, the Housing Provident Fund Management Center, the Center for Disease Control and Prevention, the Marriage Registration Office, and the Vehicle Management Office respectively. And 9 town (office) convenience service centers conducted unannounced visits. For problems found during unannounced visits such as unoccupied work hours, watching videos online, playing games, online shopping, and poor service attitude, the relevant departments and towns (offices) were urged to immediately handle and rectify the problems. In order to promote the normalization of undercover inspections, 22 social supervision volunteers were selected from all walks of life to report the situation to the complaint center at any time. In 2013, we conducted 5 open and covert inspections, found 26 problems, and made rectifications within a time limit.

The fifth is to highlight accountability. Violations of regulations and disciplines discovered through complaints and reports, overt and covert investigations, etc. will be uniformly registered and registered by the Supervision and Complaint Center, and through on-site offices, coordination meetings, key supervision, special supervision and other measures, the investigation and handling of cases will be continuously increased to effectively ensure that 100% of complaints from service recipients are accepted, 100% of accepted problems are clarified, 100% of clarified problems are handled in accordance with disciplines and laws, and 100% of the feedback results satisfy the public. In 2013, the County Commission for Discipline Inspection and Supervision launched a multi-pronged attack, focusing on investigating and dealing with 39 cases of "lazy" issues, interviewing department heads 13 times, and reporting 5 typical cases, involving 15 departments and units in the county, involving 41 people. Agency staff.