Work summary and plan
A summary is a written material that analyzes and studies experiences or situations in a certain stage of work, study or thought. It can prompt us to think, let us write a summary. But what are the requirements for a summary? The following are 5 work summaries and plans that I have collected and compiled. I hope they can help everyone. Work Summary and Plan 1
From the perspective of my job, being responsible for writing, editing, summarizing and organizing all the company’s copywriting is the foundation and focus of my work. For text-related tasks assigned by leaders, ranging from writing feasibility reports and company news to organizing meeting minutes and naming registered companies, I strive to be more professional and precise in the professional position of "editor" , hoping to provide help and lay a foundation for the leadership’s follow-up work. In addition to copywriting work, as a member of the planning department, I strive to achieve tacit cooperation with colleagues in the department.
In fact, the two words "planning" with strong commercial flavor are unfamiliar to me. In this regard, after searching online for the job responsibilities of the planning department, I first uploaded text content from the company website, trying to gradually achieve the professionalism that a planner should have. Under the prompt guidance of the leader, I began to collect the company's daily business information, write the company news upload website as soon as possible, organize and update the section text in a timely manner, and promptly publish the recruitment information obtained from the Human Resources Department on the company website. In addition, we also try our best to communicate effectively with the personnel of the website partner company (China Enterprise Dynamics) and update the website backend layout in a timely manner. In just one month of the probation period, I deeply realized the professionalism of each position and the dedication of each colleague towards their respective jobs. Manager Zhu’s dedication and meticulousness in handling administrative personnel work and Manager Zhang’s overall view and thoughtfulness when developing projects are my learning goals; Masters Zhou Dan, Xiao Xu, Xiao Shen, and Master Wang are professional in their respective positions. Sex also fills me with admiration.
The shining points I saw in them are particularly dazzling and worthy of my study. At the same time, the leader's approachability and harmonious relationship with colleagues outside of work made me feel the harmonious atmosphere of this big family. When I look back at my past work, I can still see the shortcomings clearly. He has strong limitations when doing things and seems to be more step-by-step. He cannot jump out of the editor to look at the editor. Although he has the ability to execute, he lacks overall coordination ability. He does not stand high enough when working and has a weak awareness of the overall situation, especially in the professionalism of planning work. weak. Not careful enough when working, still lacking initiative, etc. Knowing shame is close to courage. Only by finding the shortcomings can we make up for them. Maybe the one-month trial period has not been able to better demonstrate my personal work ability, nor have I been able to see through my shortcomings in the copywriting work of the planning department, but please believe that in the future days of Dayikang, I will We will continue to be proud of Dayikang, continue to strengthen learning, treat every task assigned by leaders with a "more attentive, professional and focused" attitude, focus on teamwork spirit, develop our own innovation capabilities, follow the example of colleagues, and let Dayikang Yikon can also be proud of me, thank you! Work Summary and Plan 2
The busy 20xx year is about to pass. Looking back on the work over the past year, I feel deeply. Over the past year, with the care and support of leaders at all levels of the company and the active efforts and cooperation of all staff in the service center, I have gradually matured in discovery, solution, and summary, and have achieved certain results.
1. Improve service quality and standardize housekeeping services.
Since the launch of the "one-to-one butler service" in June 20xx, no matter what problems are encountered in daily work, we can do all the work without shirk and take responsibility to the end. Regardless of whether matters belong to this position, we must track and implement them to ensure the continuity of all the company's work, so that the work can be carried out in a healthy state, which greatly improves our work efficiency and service quality. According to record statistics, while implementing "one-to-one butler service", they also participated in various trainings organized by the company. The training mainly focuses on the "Service Standards for Customer Ambassadors", "Service Standards for Handover Reception Personnel", "Deportment and Etiquette", "Conversation Etiquette", "Guest Sending Etiquette", "Answering Etiquette", "Behavior", etc. After the training, on-site simulations and daily inspections were conducted for assessment, such as "smile, greeting, standardization", etc. We rewarded and punished me based on my usual performance until the end of the month, which greatly improved my service level and was recognized by the owners.
2. Standardize the service process and make property management more professional.
With the promulgation and implementation of the new "Property Management Regulations" and the increasing improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but is moving in the direction of professionalization, programming and standardization. In the daily management of the community, we strictly control and strengthen inspections. If we find illegal operations and decorations in the community, we will persuade them in good faith from the perspective of management services, stop them in a timely manner, give reasonable suggestions, and communicate with the relevant departments of the company. , and formulated corresponding rectification measures, such as building Buddhist temples privately and building sunrooms on terraces, etc. Once discovered, we immediately issued a rectification notice and ordered them to rectify immediately.
3. Strengthen training and improve business level
Professional knowledge is very important for property managers. Lack of experience in practice. The market environment is gradually taking shape, and it will take a long time to get on the right track. These objective conditions determine that we practitioners need to continue to learn. Learning the laws, regulations and trends of the industry is very beneficial to doing our work well.
Customer service is the department that has the most direct and frequent dealings with owners. The quality of employees represents the image of the company. Therefore, the company has been continuously improving employee training and improving our overall service level. The main purpose of our training is The contents include:
(1) Carry out etiquette training and standardize appearance
A good image gives people a pleasing feeling. Property management is first and foremost a service industry, reception When the owners come to visit, we will be warm and considerate, serve with a smile, and have a kind attitude. In this way, even if the owners come with emotions, our attentive service will alleviate them so that we can help the owners solve this problem. The front desk staff must stand and serve. Whether they are company leaders or owners, they must say "hello" when they meet. This not only enhances the image of customer service, but also enhances the image of the entire property company to a certain extent, and highlights the role of the property company. Nature of service.
(2) Provide professional knowledge training and improve professional skills
In addition to etiquette training, professional knowledge training is important. The company also provides regular training to employees in this area. It mainly combines the "XX City Residential Area Property Management Regulations", "XX Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations, and learns relevant legal knowledge to legally solve the problems encountered in practice. Question, clearly understand that property management is not guaranteed forever, nor is the property management company responsible for everything after paying the property management fee. The company also used some classic cases for everyone to discuss, analyze, and learn together, how much responsibility does the property management company bear in the event of a dispute? responsibilities, etc. They all require us to continue learning and accumulating experience at work.
20xx will be a brand new year. As our service quality continues to improve and the number of owners staying in the community increases, the property will move towards higher and stronger goals, and all customer service staff will also As always, maintain a high enthusiasm for work, welcome the new year with a fuller spirit, and work together to write a new and glorious page for our Yiting Service Center of Vanke Property Company!
Our work plan for 20xx is:
1. Follow up on the situation reported by the owners in the 20xx satisfaction survey in order to increase the occupancy rate in 20xx.
2. Continue to standardize various work processes and conscientiously implement the job responsibilities of each position. Work Summary and Plan 3
Time flies, and the new year is coming soon. In the coming 20xx years, with the care and enthusiasm of the company leaders and colleagues, I successfully completed the corresponding work at the front desk. Now we will summarize the work in 20xx.
1. Basic content of front desk work.
The front desk job is a position that requires patience and responsibility. A passionate and positive work attitude is very important. In June 20xx, I started working as a front desk receptionist. I know that the receptionist is the first person to show the company's image. At work, I strictly follow the company's requirements, wear work clothes, and have handsome features. Treat every visiting customer with enthusiasm and enthusiastically guide them to the relevant office. It provides convenience for the company and also provides convenience for customers.
When answering the phone, listen patiently to the customer's inquiries and answer them accordingly to the best of your ability.
2. Experience and lessons learned from front desk work.
Before working at XXX Company, although I had experience working as a front desk receptionist, I still needed continuous learning and hard work. For example, in terms of overall quality, responsibility and professionalism need to be further improved, and the service concept needs to be further deepened. During my work, I learned how to communicate better and how to be down-to-earth and proactive.
3. The next step of the front desk work.
Based on my love for reception work, I will strictly require myself not only to abide by the company's relevant work systems, but also to treat work more actively and down-to-earth. Strive to improve the quality of work and strengthen the sense of responsibility and professionalism for work. I will further and better demonstrate my strengths, overcome my shortcomings, and use my strengths to avoid weaknesses. Unite with the company and colleagues to create better work performance for the company!
Property front desk reception work summary: The reason why the front desk is called the "front desk", I think, before doing this job well , first of all, you should have a correct understanding of this position, so that you can better utilize your potential to do it well and improve it. I think the front desk cannot be understood literally, thinking that it is just the facade of the company. As long as the appearance is beautifully decorated, it is enough, while ignoring its interior, which is precisely the most important thing. The front desk is the most intuitive reflection of the company's overall image. Every word and action made by the front desk staff to incoming calls and visitors will leave a deep impression on them. Their impression is not only the impression of the front desk service staff, but also the impression of the front desk staff. It is also the overall impression of the company, so front desk service personnel play a very important role in the work process.
(1) The front desk is the centralized place for almost all the company’s information and is also the main window for information circulation. Through internships working at the front desk, new employees can quickly understand the company's internal organizational structure, and can also help strengthen their understanding of the company's new and old customers. As a front desk staff, I feel that in the process of processing this information, front desk staff should pay attention to listening more, thinking more and seeing more, because only in this way can they respond quickly when receiving certain information. For example, when listening more, you should pay attention to whether a colleague is talking on the phone in the office. When a call comes in to see this colleague, you can quickly convey this information to the other party and make reasonable decisions based on the urgency of the matter. Processing; when thinking more, you should pay attention to contact the information you observe and hear, think more and have a measure to process the information of the caller. ; When looking at more information, always pay attention to the flow of personnel within the company, etc.
(2) The service targets at the front desk are complex and diverse, ranging from company bosses and important customers to water deliverymen and cleaners. However, there is only one marketing method for these different customers, and that is direct sales. . Therefore, during the work process, front desk staff must pay attention to their words and deeds, because every detail they do represents the company's image, so they must treat every customer seriously and treat them with the same enthusiasm and thoughtful service. Serve customers and leave a good and deep impression on them and the company. In this process, I think it is important to treat each other equally, because many times during the work process, it is difficult to distinguish the identity of the other party at the first time, especially during phone calls or communication with visitors, so Only by treating every customer with a warm and positive attitude and thoughtful service can we achieve perfection and allow both parties to enjoy happiness in communication.
(3) The work at the front desk is complicated and complicated. In the process of these mixed work, we must be good at summarizing, be diligent in thinking, gradually improve ourselves in the continuous learning process, and gradually program these complicated things. , integration. You should promptly correct things you have mishandled and try not to make the same mistakes again. In fact, these things are easy to say, but it is not easy to actually do this in actual work, so in the follow-up During the work process, you should also pay attention to following up on yourself. When doing many things, you should consider the problem from the other party's perspective, and try your best to satisfy your service recipients! Work Summary and Plan 4
In 20xx, due to domestic macro-control, Due to the adverse impact of the slowdown in economic growth, ** Company has encountered many difficulties in its operations.
However, ** Company is not afraid to face the challenge. Under the correct leadership of the company's board of directors and the leadership of the management team, it relies on and gives full play to the strength of all employees, closely follows the main business, adjusts business strategies, strengthens standardized management, and has achieved certain business results. Performance, the 20xx annual operating conditions of the garden company are now reported as follows:
1. Operational conditions
(1) Production and operation overview
As of December 25, The company achieved main business income of 65.1032 million yuan, completing 95.74% of the annual plan target, achieving a net profit of 7 million yuan, and a repayment of 21.4831 million yuan, with a repayment rate of 33%. Among them, the income from gardening projects was 58 million yuan, completing 96.67% of the planned target; the income from seedling sales was 5.7 million yuan, completing 71.25% of the planned target. The company's business scale continues to grow, profitability continues to improve, and operating profits continue to increase.
(2) Development of operation and management work
1. Project construction
In 20xx, the company achieved an income of 58 million yuan from ** project construction and completed the annual plan 96.67% of the target, 15.7295 million yuan of project money was recovered, and the recovery rate reached 27.11%. Successively completed the BT project for upgrading and renovating the landscape of the north area of the main entrance of ** scenic spot, the greening project of the main road and model house of the second phase of the club, the outdoor landscape project of ***, and the greening project on both sides of *** Avenue and ** Road The construction of a number of influential garden projects such as the Pingjiao Square Project, and the successful completion of the ** factory green space maintenance project have been unanimously recognized by customers and all walks of life, effectively expanding the company's brand awareness and reputation.
2. Seedling management
As of December 25, the company has achieved a sales revenue of 5.7 million yuan in seedlings, completing 71.25% of the annual plan target, with a repayment of 5.091 million yuan, and a repayment rate of 5.091 million yuan. Reaching 89.31%, another 1.279 million yuan in project allocation and settlement was completed, and 245,700 yuan in seedlings were donated for external business. During the year, 18 new customers were developed, and the total number of new and old customers has grown to 82, including 32 customers with an annual cooperation amount of more than 100,000 yuan, and high-quality customers such as **** (Group) and **** Real Estate have been established.
The purchase of seedlings for the whole year was 12.8447 million yuan, of which the purchase of seedlings for engineering projects was 3.6114 million yuan, accounting for 28.03% of the total purchase; the purchase of seedlings for base construction was 9.0687 million yuan, accounting for 28.03% of the total purchase. 70.60%, and paid RMB 12.8361 million for the purchase of seedlings. The average acceptance rate of all nursery stock products is over 90%, and a group of well-known high-quality suppliers inside and outside the province have been established, which effectively guarantees the smooth progress of projects under construction and base construction.
3. Production and construction
In 20xx, 620,806 new seedlings (bags) were planted in the company’s bases. As of December 25, the number of seedlings in stock at the company’s bases reached 1,297,745 (bags). ), including 279,514 trees, 26,957 spheres, 8,859 shrubs, 977,163 ground cover bags, and 5,252 bonsai pots.
Completed the development and construction of 500 acres of the ** base, completed the construction of reservoirs, land leveling, road paving, water network laying, power grid installation, sprinkler irrigation installation and other infrastructure construction, and completed the planting of 35,619 new seedlings. Among them, 24,288 are trees and 11,331 are spheres.
Construction of the steel frame greenhouse of the ** Ornamental Seedlings Trading Center has been completed with an investment of 2.42 million yuan in infrastructure construction. The main construction of the steel frame greenhouse was completed in October. It is currently under construction of the street facade and internal office area. It is expected to be completed and put into operation in March 20xx.
4. Comprehensive management
In terms of administrative office, in addition to doing a good job in official document processing, file management, conference organization, logistics management, security and other tasks, we also cooperate with the group company's ERP Established and applied the system, completed the production and improvement of processes and forms, and cooperated with the group to complete the preparation and submission of the company's seedling asset registration mortgage loan materials. In addition, it successfully passed the quality management system, environmental management system, and occupational health and safety management system in the engineering business. Certification, successfully organized the application for the ** Provincial Agricultural Science and Technology Demonstration Park Project, applied for the construction of a native tree species greening seedling cultivation base construction project, received a special subsidy fund of 300,000 yuan from the *** Federation, completed the review and defense of the provincial forestry industry leading enterprise, and organized The application for the eighth batch of provincial key leading enterprises in agricultural industrialization operations and agricultural product processing has been completed and has been announced online.
In terms of human resources management, various tasks such as personnel onboarding and resignation management, salary payment, social security, and work-related injury accident handling (remaining from 20xx) have been successfully completed, and various training and education work have been focused on , has organized 55 employees to conduct professional and technical title review, safety officer training and certification, project leader training and certification, urban construction industry practitioners qualification training and certification; invited Sichuan Guoguang Company, UFIDA and other cooperative organizations to provide information on corporate informatization, Provide professional training and guidance on the prevention and control of seedling diseases and insect pests, and organize the assessment and evaluation of the business capabilities of managers and business personnel of the marketing department, production department, and technical department to achieve the expected results.
5. Production safety
In 20xx, the company made every effort to strengthen production safety management. Safety prevention work received the attention of leaders at all levels. Employees’ awareness of production safety was significantly enhanced. The company’s Safety Committee seriously We have done a good job in the supervision, inspection and implementation of production safety in various departments and periods. This year, the company did not have a single major safety accident.
2. Problems and shortcomings
1. The planned indicators and established tasks have not been fully completed
As of December 25, the company’s revenue indicators and profit indicators , repayment indicators have not met the annual plan indicators issued by the board of directors, mainly due to insufficient market expansion capabilities and weak ability to participate in market competition; lack of professional technology and management teams, poor project operation capabilities; construction projects during the year are mainly municipal engineering projects , industry characteristics lead to long payment collection cycles and great difficulty in collecting payment.
The scheduled tasks such as the seedling trading center construction project, the ** base construction project, and the ** base seedling product structure adjustment were not completed as scheduled. On the one hand, there were changes and adjustments in the decision-making arrangements of the board of directors, and on the other hand, the operating management and economics Office departments and personnel do not have enough understanding and execution of work instructions, and their fear of difficulties is obvious. These problems deserve deep reflection and inspection by the company's management, and they should be carefully studied and solved during the work in 20xx.
2. The management level is not diligent and conscientious enough, and the management level is not high
The management level is not diligent and conscientious enough, and there is a fear of difficulties in the work. The supervision, inspection and assessment are not in place, and the decision-making is not prudent enough, resulting in the failure of the base; middle-level managers generally lack awareness of danger, risk awareness, overall awareness, cost awareness and service awareness. In construction organization, quality management, cost control, There is a lack of effective measures and means in safety production and team building.
3. The comprehensive strength is weak and the competitiveness is not strong
The company’s own operational and hematopoietic capabilities are weak at this stage, and its business operations are still inseparable from the financial and project support of the group company. There is a shortage of professional technical and management talents with high education and intermediate and senior technical positions and engineering qualifications. Currently, they only have Grade II qualifications for garden construction and lack safety production licenses, special qualifications for landscape design and municipal qualifications. They are unable to undertake garden engineering business. The scale and scope of the project are limited, and project evaluation and analysis capabilities, project bidding capabilities, design capabilities, and construction capabilities are still weak.
Base construction and management are still at a primary level, the structure of seedling products needs to be adjusted urgently, and the comprehensive land utilization rate needs to be improved; product planning lacks analysis, accounting and determination of commodity production targets, production cycles, operating costs and benefit targets. ; The degree of scale, standardization and quality of nursery stock products is low, the market integration is insufficient, the product market competitiveness is weak, the nursery stock operation is still in a passive situation, and there is a lack of stable and high-quality major customer resources.
3. Business plan
20xx is a year full of hope and opportunities, but also faces challenges and tests. The construction of ecological civilization proposed by the 18th National Congress of the Communist Party of China integrates economic, political, social, cultural, and ecological construction. "Beautiful China" and new urbanization construction carry the dream of the garden industry. **The general guiding ideology and central task of the company's work in 20xx is: to recognize the situation clearly, strive for progress while maintaining stability, and focus on the operation of annual sales revenue of 100 million yuan, net profit of 20xx million yuan, and a repayment rate of 80% issued by the group company's board of directors Indicators, business goals and main business, consolidate business foundation, adjust product structure, and innovate business models. On the basis of stabilizing the main business income, ensure the full completion of the business plan and budget targets and achieve sustainable development of the company.
(1) Grasp the organizational leadership and establish a responsibility system for business objectives
In strict accordance with the decision-making arrangements and operating indicators issued by the group company’s board of directors, the company’s management carefully studies the industrial situation and clarifies the market scope and customer resources, in order to effectively and efficiently advance the work, the implementation of business target responsibilities is refined to relevant functional departments, a business target responsibility letter is signed with the department head, and important business indicators and work tasks are included in department assessment matters, so as to achieve effective Arrangements, inspections, and implementations are carried out to form a work pattern in which top-down linkage and coordination among all parties are carried out to comprehensively promote the steady, healthy and rapid development of various businesses.
(2) Focus on reform and innovation, and strive to establish a modern enterprise management system
Effectively promote the application of ERP, comprehensive budget management and business target responsibility system, and improve the company's business strategy and management model , organizational structure, business processes and management mechanisms, and strive to achieve leap-forward development in the company's management level and productivity level, and improve market competitiveness.
(3) Pay attention to structural adjustment and accelerate the development of main business
In accordance with the principles of "stability, quality improvement, and efficiency increase" and the requirements of good planning, highlighting key points, and forming a brand , adhere to the path of large-scale production, market-oriented guidance, intensive operation, and standardized management, and make every effort to adjust and optimize the structure of the three major businesses of engineering construction, seedling management, and green space maintenance. First, on the basis of stabilizing the existing engineering business, we will strive to implement project contracting and implementation of ** Community, *** Home, ** Community Phase II, ** Trading Center, ** Road Greening, ** Real Estate Greening and other engineering projects. Construction, and strive to achieve project revenue of 95 million yuan in 20xx. The second is to speed up the adjustment of the product structure, create flagship products and specialty products, base on the market, radiate to the world, steadily expand the seedling business, and strive to achieve seedling sales of 3 million yuan in 20xx. The third is to gradually expand the green space maintenance business around the green land maintenance project of the *** factory, and strive to achieve maintenance income of 2.5 million yuan in 20xx.
(4) Focus on production construction and ensure business needs
Continue to adjust the structure of seedling products, rationally plan the layout of the base, promote the construction of base infrastructure and seedling planting, and seize the opportunity to seize production In this link, we scientifically and rationally formulate annual production and maintenance plans and technical measures, strive to create large-scale, standardized, and characteristic seedling products to ensure self-construction projects and external sales needs. Research methods and measures to resist various natural disasters and reduce the resulting losses of seedlings. We must hurry up to complete the infrastructure construction of the seedling trading center and put it into operation as soon as possible.
(5) Pay attention to education and training to improve the level of operation and management
Focusing on the company’s qualification management and team building, the office organizes and formulates annual training plans, focusing on implementing and organizing company employees to participate in various Professional title evaluation, professional and technical qualification training certification, professional qualification certification, continuing education certification, etc. We will strengthen targeted training and improvement for managers at all levels in market operations, internal management, and team building, and strive to improve the professional level of the operation and management team.
Let us enter the new year with confidence, overcome difficulties and achieve great results, seize opportunities to reach new heights, fully complete and overfulfill all business plans and tasks for the year, and strive to create Jicheng Garden A better tomorrow. Work Summary and Plan Part 5
The purpose is to learn lessons and improve yourself so that you can do a better job and have the confidence and determination to do a better job in the future. Below I will briefly summarize the work of this month.
I came to work in XX men's clothing store on November 1 this year. Before entering your store, I had sales experience in women's clothing. I only relied on my enthusiasm for sales work but lacked sales experience and industry knowledge in the men's clothing industry. In order to quickly integrate into the XX men's clothing sales team, after arriving at the store, everything started from scratch. While learning the knowledge of men's clothing brands, I explored the market. When I encountered difficulties and problems in sales and clothing, I often asked the store manager and other Experienced colleagues worked together to find solutions to the problem, and achieved good results by studying targeted strategies for some more difficult customers. Now I am gradually able to respond clearly and fluently to various issues raised by customers, accurately grasp their needs, and communicate well with customers. Therefore, I also have a relatively transparent understanding of the market. While constantly learning about men's clothing brands and accumulating experience, my abilities and sales levels have been greatly improved compared to before. At the same time, there are also many shortcomings: the understanding of the men's clothing market is not deep enough, and the technical issues of XX men's clothing are too weak (such as texture, how to clean and iron, etc.), and cannot be explained to customers very clearly. Big problems cannot come up with a good solution quickly. In the process of communicating with guests, we rely too much on and trust the guests.
Work plan:
1. Under the leadership of the store manager, unite store friends and establish a relatively stable sales team with everyone: sales talents are the most valuable resource, and all sales Performance all comes from having a good salesperson. Building a cohesive and cooperative sales team is the foundation of our store. Building a harmonious and lethal team in future work is the main goal of me and all our shopping guides.
2. Strictly abide by the sales system: A sound sales management system allows sales staff to exert their subjective initiative in their work, have a high sense of responsibility for their work, and improve their sense of ownership. This is the premise for us to achieve a turnover of 170,000 yuan next month. I firmly abide by all rules and regulations in the store.
3. Develop the habit of discovering and summarizing problems and constantly improving myself: The purpose of developing the habit of discovering and summarizing problems is to improve my own overall quality. I can find and summarize problems at work and be able to raise them. My own opinions and suggestions have improved my sales ability to a new level. .
4. Sales goal: The most basic of my sales goals is to have sales orders every day. According to the sales tasks assigned by the store, resolutely complete the turnover task of 170,000 yuan assigned by the store, fight the tough battle at the end of the year, and break down the tasks with everyone into weekly and daily according to the specific situation; with weekly and daily sales targets Break it down to each of our shopping guides to complete the sales tasks in various time periods. And strive to improve sales performance on the basis of completing sales tasks.
I believe that the development of our XX men's clothing store is inseparable from the comprehensive quality of all employees, the store manager's guidelines, and team building. Building a good sales team and having a good working model and working environment are the keys to the job.