Why does everyone hate 4S stores?
Remarks: All the quoted answers are agreed by the respondents themselves.
Author: @ Liu Guohua
BMW sellers feel that they drive a BMW, Mercedes-Benz sellers feel that they drive a Mercedes-Benz, and their customers can afford a Mercedes-Benz BMW. They don't want to go to your house to see the public. You think others have no money and have a bad attitude. After the sale, you sell hundreds of bottles of oil, and you still love to buy it when you make money. You think you are an uncle everywhere. Why buy money and lose money? I think which store is doing customer experience like Haidilao now will change the pattern of China 4S stores.
These are just basic attitudes. Overcharging inspection fees is forbidden by the state, but which consumer can sue you for hundreds of dollars? After all, the state has not imposed severe penalties on these stores several times.
See a lot of friends praise me, just say a little derailment. Now every 4S shop is saying, Oh, I can't live any longer. Oh, I am selling underwear. I can probably guess the price of the manufacturer. I know you don't make money selling naked cars, but will you stop making money from small places?
Selling underwear is very generous, and doing those disgusting things. It is obvious that the customer pays the deposit first, and you can't get it back after paying the money. You can dig out any inspection fees, storage fees, coating stickers, permits and authorizations.
Just one word! Labor and capital don't want to take much advantage. You said this car is 300 thousand, with a discount of 20 thousand. Now I'll give you 280 thousand. Can you give me all the key cards and let me open them?
By: @ Jiangcheng Ship
One day, there was a faint smell of burnt plastic in the car.
At first, I thought that cigarette butts accidentally fell into the car. I checked it carefully, but it didn't. This smell has been bothering me for nearly half a month.
I can't help it. I came to the 4S shop. The staff in overalls told me seriously that your car has been driving for 1 10000 kilometers, and all parts will be aging to varying degrees. It is suggested to clean the engine first, remove carbon deposits, and replace the air conditioning filter element, and then .....
I listened to him carefully, then got up and said, goodbye.
On the way back, I passed a small repair shop and showed it to my boss with the idea of giving it a try.
A 16-year-old red-haired boy looked around without saying a word, then squatted down and looked at the chassis. The young man took the cigarette I handed him and said that there was a plastic bag on the exhaust pipe ... just go back and scrape it with a screwdriver.
Since then, the 4S shop has become a place where I go to the toilet in a hurry.
Author: @ Woodcutter
Besides after-sales
After my new car was insured for free for the first time, it was a minor maintenance at my own expense. The service consultant skillfully checked several maintenance items for me from the computer. They are: replacing the oil filter, cleaning the throttle, cleaning the fuel pipeline and cleaning the injector. I took a look at the printed maintenance list and was a little surprised. I asked, are these all the projects that need to be done this time?
The service consultant hesitated a little, but nodded. I was a little annoyed and asked him why he had to run more than 10 thousand kilometers to maintain so much. He replied that it would be better for your car.
At that time, I just wanted to say to him:
Later, I complained to the sales consultant. He said that it is basically unprofitable to buy a car now. Most people have expectations for after-sales, and after-sales have certain indicators, so service consultants act as after-sales and constantly recommend various maintenance packages to customers. Most car owners don't understand. Once it comes to making these bags is good for cars, many people choose to do them with the mentality of spending hundreds of dollars more and more peace of mind.
It is understandable to promote these things, but what makes people unhappy is why you mix these packages with the basic oil change machine filter and tell others that there is only so much for one maintenance, which is obviously misleading consumers.
Nowadays, many people still go to 4S stores, even though they know that their maintenance costs are high. A large part of the reason is that they trust 4S stores more, but 4S stores use this trust to keep selling you some dispensable things, and the price is not cheap.
One more thing, once I accidentally hit the front wheel against a stone in the middle of the night, and the hub was deformed. The next day, I put on a spare tire and drove to a nearby 4S shop. As soon as the car stopped, the service consultant greeted me and asked what to do. I pointed to the spare tire and said it had a problem. He actually squatted down for half a minute and asked, what's wrong with this tire? Me:
As mentioned above, many people still come to repair and maintain the 4S shop because they know it is expensive, because they trust that the accessories here will not be fake, and the technicians here are more professional. But suddenly one day, I found that the 4S shop was not so professional, not only unprofessional but also expensive, not only expensive but also deceptive. Who will I scold if I don't scold you?