Three Basic Knowledge of Business Etiquette
1. In the cinema style, rows of seats are placed in the direction of the stage or podium, leaving an aisle in the middle. The front row is centered as the theme, and the principle is that the theme is "left", which is arranged in the ranking order. This stage setting is to accommodate as many people as possible in a limited space. Like a cinema, each participant has a seat.
2.U-shaped tables are connected and put into a rectangle (hollow). There is no table (opening) at one end of the rectangle, and the chair is placed on the periphery of the table. Usually put a table with a projector at the opening, and usually put green plants in the middle for decoration. The principle of daily official meetings is to take the theme as the center, "respect the left" and arrange them in hierarchical order. This conference table is more suitable for small meetings and can enhance the interaction and communication between participants. Create a good meeting atmosphere.
3. The discussion style is dominated by two sides, arranged in hierarchical order, one left and one right. Note that the guest faces the door and the host faces the door. Discussions are generally used to meet guests and communicate with employees.
4. Desk style In the direction of the venue facing the stage or podium, rows of tables and chairs are placed like classrooms. There is an aisle in the middle. The center of the rostrum is the main position, and the center of the front row of the desk is the deputy position, "taking the left as the respect".
5. Fishbone style: The tables in the conference room are arranged in order according to the fish skeleton, that is, the figure of eight. Seats are placed around the tables, and walking intervals are left between groups, so that the overall style is fishbone-like. This kind of meeting is more suitable for discussion and group discussion, which can increase the communication between groups and listen to the speech of the meeting host.
reception etiquette
1, about the seating arrangement of the conference podium.
According to the principle of grasping the central office, the left is the top and the right is the bottom. When the number of leading comrades is odd, the number 1 is in the middle, the number 2 is on the left of the number 1, the number 3 is on the right, and the others are arranged in turn; When the number of leading comrades is even, 1 and No.2 are in the middle at the same time, 1 is on the left side of the middle seat, No.2 is on the right side, and others are arranged in turn.
2. Arrangement of banquet seats
When entertaining guests, the main escort is usually in the position facing the door, and the auxiliary escort is opposite to the main escort. 1 Guest No.2 accompanies his left hand, Guest No.3 accompanies his right hand, and Guest No.4 accompanies his left hand. Everything else is free. The position of the above-mentioned host is mastered according to the ordinary banquet. If there are special factors at the scene, it should be decided according to the situation.
3. Seating arrangements for the signing ceremony
The host is on the left and the guest is on the right. The other people on both sides are equal, in order of subject and object.
4. About the seating arrangement of the bus.
The car seat 1 is at the right rear of the driver, the No.2 seat is directly behind the driver, and the No.3 seat is next to the driver. If there are three people in the back row, seat 3 is in the middle of the back row. The main seat of the sedan chair is in the first row behind the driver, and the seat 1 is near the window.
5. Meeting etiquette
There are often meetings in business contacts. In the meeting, only by giving consideration to reality and art can the best effect be achieved. Here are some meeting etiquette and skills:
(1) It's best to call people by their first names. When you step into the door of the reception room, your first sentence may be: "Hello, nice to meet you." But it's best to say, "Hello, Manager Wang, nice to meet you." After calculation, the latter is much more enthusiastic than the former.
(2) If the other person doesn't ask you to sit down, you'd better stand. You shouldn't take out your cigarette after you sit down. If someone offers you a cigarette, you should say, "Thank you." Please remember, don't get soot and matches on the floor, it's very inappropriate.
(3) Take the initiative to start a conversation and cherish the meeting time. Although the other party already knows something about you and the purpose of your visit, you still need to take the initiative to speak. You can emphasize and explain some problems again. This not only reflects a person's mental outlook, but also is the need of politeness.
(4) Please don't rush to show the information, letters or gifts you carry with you. Only when you mention these things and arouse the interest of the other party is the best time to show them. In addition, you should be prepared in advance, and when the other party asks questions about the materials you are carrying, you should give a detailed explanation or explanation.
(5) Maintain corresponding enthusiasm. When talking, if you don't pour enough enthusiasm into a problem, then the other party will lose interest in talking about it immediately.
(6) When the anger can't be controlled, the meeting should be ended early. Anger will make you lose the objective measure of understanding others and controlling yourself. Instead of helping solve the problem, it will make things worse.
(7) Learn the art of listening. Listen, there are two requirements. First, we should set aside time for the other party to talk, and second, we should listen to the "listening". If the other person speaks first, you must not interrupt the other person. You should be prepared to use the appropriate opportunity to give the other party a response and encourage the other party to continue.
People who can't listen carefully to other people's conversation will not "hear the voice", let alone answer each other's questions intelligently and skillfully. Remember: whether in social situations or at work, being good at listening is a quality that a person should possess.
(8) Avoid bad actions and gestures. Playing with the little things in your hand, rubbing your hair with your hands from time to time, stirring your tongue, cleaning your teeth, pulling out your ears and staring at the nails, ceiling or calligraphy and painting behind your opponent are all rude.
Don't forget your identity and pose to show off your closeness: "We talk about everything, but I won't tell anyone!" " Slang and foul language should be avoided.
(9) Be good at "reasoning" and learn to express clearly. Being good at expression benefits people for life. People tend to resent people who can't sum up their speeches: people who have no focus and confused thinking often force people to avoid him as much as possible. Generally speaking, if you never worry that others will dislike you, it means that you have aroused others' dislike.
(10) Honest, frank and temperate. If you cheat on a small matter, it is likely that all your efforts will be in vain. Once the other party suspects that you are dishonest, all your out-of-line actions will be eclipsed. No one is perfect, so you can talk frankly or admit your shortcomings or mistakes. Don't lose your understanding when commenting on the third party. Uncontrolled use of sharp language will only make people suspicious: "Who knows, one day, he may say this about me behind my back."
(1 1) Self-check the timbre and pitch. Record what you want to say for 5 minutes, and listen to whether it is clear and whether the throat and nasal sound are too heavy. How about the speed of speech? Is the tone mature and plain? If you are not satisfied, record another paragraph after improvement. Vibrant colors will make you look young. This job focuses on paying more attention and practicing more at ordinary times.
(12) If the other person is less experienced and knowledgeable than you, you should pay special attention to the exposure of self-superiority. When you introduce your enviable academic title, the other party has to say something about him. In order not to make the other person feel ashamed, you should be careful when introducing yourself. Can express admiration for each other. We should avoid excessive care and preaching, and show sincerity and cooperation spirit.
(13) Pay attention to clothes and hairstyle. Meeting for the first time gives a sloppy impression, which often casts a shadow over your self-confession. Entrepreneurs who are usually untidy should consult knowledgeable people before meeting and ask them to design clothes and hairstyles for you according to your age, figure, occupation and season.
(14) Don't forget to bring a hat, gloves, briefcase and other things at the end of the meeting. Farewell words should be appropriate and concise, and don't bring up new topics when you go out, because there is no reason to think that farewell is the climax of the meeting.
Details of Chinese etiquette in business communication
First, order food.
When we treat guests to dinner, we often make the mistake of "thinking we are good", and always feel that our favorite food is what the guests like, but it is not. In etiquette, we must first learn to respect each other and know how to do what we like. Therefore, we should have a full understanding of the guests and judge their basic tastes. I don't know what the guest likes best, but I must know what the other person doesn't like. On the basis of determining the basic taste, it is not easy to make mistakes by excluding those that you don't like.
Second, serve food
Chinese food is different from western food. When serving, all the dishes will be served quickly before eating. In this case, many people will put their heads on the table and then move slowly. In fact, service is also polite. In business communication, guests are invited to dinner in a better hotel, and the dining table is generally rotary, so the principle generally adopted is to serve in a cross shape, which is convenient for placing on the one hand and takes care of all the guests on the table on the other.
Third, turn the situation around.
At a business dinner, many friends don't know the order and direction of changing tables. China's etiquette is to attach importance to rights and respect people. As the host, the guest of honor should sit on our right, and the distinguished guests should eat first. Therefore, the principle of turning the table is clockwise, from right to left, so that the host and guest can eat first, and then other people can eat.
Fourth, the way to talk.
When eating, we usually call the waiter by waving or snapping our fingers, which is not in line with business etiquette. Imagine if someone greeted you like a puppy, or clicked his fingers in a bar, would you still be like a waiter in a big hotel? Etiquette pays attention to respect, and you should think about respecting others in everything, so that you can get the respect you deserve. So the correct way is to straighten your arms and palms, and then wave to the waiter, looking elegant and decent!
Verb (short for verb) Take a break.
Everyone will continue to chat after eating. Pay attention. If you don't pay attention at this time, your little moves will come as scheduled. This period of time is a transitional period when we are ready to leave, so at this time, there will always be some people (especially girls) dressed up in public and even wearing lipstick in public. These behaviors are not desirable, which will give guests a feeling of coquetry, and wearing lipstick in public is a sexual temptation abroad, which is not allowed in business etiquette. But in other private dates, it is also your freedom!
Six, pay the bill
Before leaving after dinner, as hosts, we used to pay the bill in public and expose the money spent on eating to all the guests present. If the quantity is small, one of the big boss guests will whisper, "Hum, it's really cheap to send us away!" " If it costs a lot of money, another guest will worry, "This small dish costs so much money. How much will it cost me to entertain him next time! " "So, when chatting with friends, it is polite to pick up your bag and go to the front desk outside to check out. After chatting, everyone went straight away, which was both decent and simple!
Know how to respect-oriented, people-oriented, formal norms, your business workplace will be smooth!