202 1 express delivery business is expected to reach10.85 million pieces.
In 20021year, the express delivery business volume is expected to reach108.5 billion pieces. The rapid growth of 202 1 express delivery business benefited from the sustained improvement of China economy and the promotion of online economic development. In 20021year, the express delivery business volume is expected to reach108.5 billion pieces.
In 20021year, the express delivery business volume is expected to reach108.5 billion pieces, and the postal express delivery industry has achieved a good start in the 14 th Five-Year Plan. It is estimated that the revenue and business volume of express delivery business in the whole year will be 1.04 trillion yuan and108.5 billion pieces, respectively, increasing by 18% and 30% year-on-year. More than 200,000 new social jobs were created, supporting online retail sales of nearly 1 1 trillion yuan.
The basic ability has been continuously strengthened. In 20021year, there were more than 30 special cargo planes 130, more than 500 high-speed rail transport express lines 1500, and 28,500 high-capacity vehicles on trunk lines. The intelligent transformation of large distribution centers has been accelerated, and the hub transshipment center has basically realized automatic sorting and full coverage. The terminal service system has been continuously improved, the county and village * * * distribution network has been accelerated, the scale of intelligent express boxes has been steadily improved, and the number of public * * * service stations has reached 16 1 10,000.
"Express delivery into the village" has made gratifying progress. By the end of 20021,the proportion of express delivery to administrative villages exceeded 80%, and Jiangsu, Zhejiang and Shanghai basically realized "express delivery to villages". * * * New modes such as distribution and integration of customers and postal services are constantly emerging, and155,000 organizational villages are added to realize postal express cooperation.
Serving rural revitalization is powerful and effective. 202 1, the state post bureau continues to tap the potential of the rural market. During the year, 40 gold medal items of modern agriculture for express delivery service, such as Lvliang miscellaneous grains, Shandong Rizhao seafood, Henan Xinyang Maojian tea, Hunan Huaihua sugar orange and Chongqing vermicelli, were cultivated, with a total volume of 100. In the whole year, the total number of express parcels sent and received in rural areas was 37 billion, driving more than 65,438 agricultural products out of the village and industrial products into the village.
"Express delivery to the sea" achieved a breakthrough. Express delivery companies have accelerated the layout of overseas warehouses, and accumulated 240 overseas warehouses, covering an area of nearly 2 million square meters.
The green transformation continued to advance. In 20021year, the State Post Bureau carried out in-depth special treatment of heavy metals and specific substances in packaging bags, over-packaging and random packaging, and plastic pollution. The stock of packaging bags with excessive heavy metals and specific substances has been greatly reduced, and the phenomenon of over-packaging and random packaging has been initially curbed. The number of recyclable express boxes (boxes) reached 6.3 million, the rate of no secondary packaging of e-commerce express mail reached 80.5%, 36,000 outlets with packaging waste recycling devices were added, and the number of new energy and clean energy vehicles exceeded 60,000.
The protection of the legitimate rights and interests of couriers has been continuously strengthened. In 20021year, the State Post Bureau gave "one-on-one" administrative guidance to key brand express delivery enterprises, clarified the work requirements, and urged enterprises to effectively strengthen the protection of the rights and interests of couriers. Grassroots express outlets in Wuhan, Shenzhen, Xi 'an and other places have made breakthroughs in the priority protection of work-related injury insurance, and Anhui province and city have taken the lead in achieving full policy coverage. The whole industry continued to carry out activities such as "Express Youth Service Month", coordinated and solved 5,068 sets of public rental housing and low-rent housing, added more than 30,000 love stations, and provided 393,000 free medical examinations for couriers.
In 20021year, the express delivery business volume is expected to reach108.5 billion pieces. 2 It was learned from the 2022 National Postal Management Conference that in 20021year, China's express business volume reached 1085 million pieces, and the retail sales of supporting networks approached 1 1 trillion yuan, among which the total number of express parcels sent and received in rural areas reached 37 billion pieces last year. With the development of express delivery industry, China will basically realize "express delivery to every village" this year.
The rapid growth of express delivery business benefits from the sustained improvement of China's economy and the development of network economy, as well as the acceleration of "Express Delivery into the Village".
The sustained improvement of economy and the release of online consumption have promoted the development of express delivery industry.
Express logistics industry is an important infrastructure for social and economic operation. With the continuous improvement of China's economy, the logistics industry has also developed rapidly. 20 10 by 2020, the business volume of express delivery industry in China will increase from 2.3 billion pieces to 83.3 billion pieces, with a tenfold increase in ten years. In 20021year, China's express delivery industry continued to maintain a strong growth trend, breaking through 1000 billion pieces, which is equivalent to1400 million people receiving about 7/kloc-0 pieces, which is amazing.
(Source: State Post Bureau 2020-202 1 China Express Logistics Development Report)
At the beginning of 2020, affected by the epidemic, the business volume of express delivery service enterprises showed negative growth in February and 1 month. However, with the resumption of production in all walks of life, the recovery of consumer market and the outbreak of online consumption, the express delivery industry took the lead in getting rid of the epidemic, and the business volume quickly returned to normal level and showed extraordinary growth. By 20021year, the business income (excluding the direct business income of the Postal Savings Bank) and total business volume of China postal industry were 1.27 trillion yuan and 1.36 trillion yuan respectively, increasing by 15% and 24% respectively. The revenue and business volume of express delivery business were 1.04 trillion yuan and108.5 billion pieces respectively, increasing by 18% and 30% respectively. More than 200,000 new social jobs were created, supporting online retail sales of nearly 1 1 trillion yuan.
(Source: WIND Information, China Post Securities Research Institute)
The demand of the express delivery industry mainly comes from the e-commerce, business and personal sectors. According to the statistics of iResearch, the proportion of e-commerce parts in domestic express delivery exceeds 80%. The COVID-19 epidemic has greatly increased consumers' acceptance and dependence on online shopping, and the online penetration rate has increased, especially the rise of live e-commerce, which has injected new growth momentum into the express delivery industry.
In 2020, the scale of live e-commerce in China will reach 96 1 100 million yuan. Ai Media Consulting predicts that the scale of live e-commerce will exceed one trillion yuan in 20021year. With the continuous improvement of the industry, webcasting is developing towards standardization and specialization. In addition to the professional live e-commerce platform, entertainment platforms such as short videos and social networking have also begun to test water e-commerce operations. With the gradual diversification of live broadcast scenes, live broadcast methods and live broadcast platforms, and the further integration of live broadcast, short video and e-commerce, there is still a lot of room for imagination in the development of live broadcast e-commerce, which supports the continuous expansion of the express delivery industry. The gradual release of consumption in the post-epidemic era will also inject vitality into the express delivery industry.
The penetration rate of township express outlets has been greatly improved, and the rural consumption power has been gradually released.
Rural logistics is an important link between urban and rural production and consumption. In the construction of township express delivery network, the State Post Bureau continued to promote the express delivery project to the countryside from 20 14. At this year's the State Council policy briefing, the State Post Bureau introduced that at present, the coverage rate of major express brand outlets in towns and villages has reached 98%, and the express delivery volume in rural areas in the first half of this year has exceeded 20 billion.
Rural delivery logistics is one of the important channels for agricultural products (00006 1) to enter the city and consumer goods to go to the countryside, which is of great significance to meet farmers' production and living needs, release rural consumption potential and promote rural revitalization. The promotion of the penetration rate of express outlets has become an important boost to the expansion of China express industry.
(Source: State Post Bureau)
Complaints about express delivery have soared and supervision has become stricter.
The rise of live e-commerce and the acceleration of township express network construction have helped the development of China express industry. With the expansion of the industry, some problems have also been exposed, the most direct performance is that the number of complaints about express delivery has increased significantly.
According to the statistics of the State Post Bureau, as of 202 1,1,the monthly summary of' express complaints' is higher than that of the same period in 2020, of which 1 1 was driven by the Double Eleven E-commerce Festival, and the express complaints also increased with the growth of express business, reaching nearly 35,000, a year-on-year increase. Most of the complaints ranked first were loss, shortage, delay, delivery service and damage. The exposure of industry problems also ushered in the attention of the regulatory authorities.
(Source: State Post Bureau)
In order to promote the healthy development of the express delivery industry, ensure the quality and safety of express delivery services, safeguard the legitimate rights and interests of users and express delivery practitioners, and strengthen the supervision and management of the express delivery market, the State Post Bureau recently publicly solicited opinions on the Measures for the Administration of Express Delivery Market (Revised Draft) (draft for comments).
The opinion mentioned that enterprises engaged in express delivery business should not throw, trample on express mail or cause damage to express mail in other ways. When sorting, it should be handled separately, operated in different regions and standardized according to the types and time limits of express mail, and the information should be input and uploaded to the network in time. Without the user's consent, it is not allowed to confirm the receipt and delivery of express mail, and it is not allowed to deliver express mail to express terminal service facilities such as intelligent express box and express service station without authorization.
The opinion also mentioned that enterprises engaged in express delivery business should take security technical measures such as encryption and de-identification to protect the information security of express waybills, and should not completely display the identity information of natural persons. No unit or individual may illegally use or resell express waybills.
This means that the long-debated express delivery will not be delivered to the door, the express delivery will be delivered indiscriminately, and the personal information of the courier will become a reality in the near future. At the same time, it also puts forward higher requirements for express service enterprises.
China's express delivery business volume ranks first in the world for eight consecutive years, contributing more than 50% to the global market growth, and it is a veritable world express delivery power. There is still room for growth after entering the 100 billion era. In the post-epidemic era, e-commerce is broadcast live online, rural consumption is released, and the growth rate of the industry has increased compared with previous years, and may gradually slow down afterwards. The expansion of the industry scale has ushered in the improvement of regulatory requirements, which is both a challenge and an opportunity for the existing express network and express service enterprises.
In 20021year, the express delivery business volume is expected to reach108.5 billion pieces. 3 door-to-door delivery will become self-delivery, and the rural pick-up will be charged a courier fee. Speaking of today's express delivery industry, people generally feel that the service level of terminal delivery is far less than that at the beginning. Official website, the State Post Bureau, is currently soliciting opinions from all parties on the Measures for the Administration of Express Delivery Market (Revised Draft). The revised draft emphasizes ensuring the quality and safety of express delivery services and safeguarding the legitimate rights and interests of users and express delivery practitioners, aiming at promoting the healthy development of express delivery industry.
In view of many unsatisfactory express delivery services in reality, the State Post Bureau has initiated the regulation revision procedure, which is to find out the reason, prescribe the right medicine and treat it accurately. For example, why is the courier unwilling to deliver the goods to your door? From the point of view of enterprises operating express delivery business, malicious competition makes them keep lowering the delivery unit price and provide express delivery service at a price lower than the cost; For the courier who pays by piece, under the trend of declining delivery fee, it is better to save time, send more orders and earn more money than to call door to door to deliver goods. Therefore, this root cause will not be removed, not only the rights and interests of couriers are difficult to protect, but also the reasonable needs of users will become "extravagant demands".
In view of the courier's behavior of littering and trampling on express mail during sorting operation, as well as the behavior of refusing to deliver the goods to the door without the user's consent and confirming the receipt and delivery of express mail on behalf of the user, the revised draft clarifies the corresponding punishment in the chapter of "Legal Responsibility". At the same time, the new chapter "Protection of Employees' Rights and Interests" clearly requires express delivery enterprises to protect the legitimate rights and interests of express delivery employees in terms of labor remuneration, working conditions, labor protection, vocational training, career development and social insurance. It is emphasized that it is necessary to reasonably determine the labor quota and piece-rate wage standard of express delivery employees, and so on.
However, if the laws and regulations related to the service industry do not set a complete relief path, the protection of users' rights and interests is likely to stay on paper. In the revised draft, the paths involving users' rights protection mainly include: enterprises operating express delivery services should establish a user complaint handling system to handle users' objections to the quality of express delivery services according to law; If the user is dissatisfied with the complaint handling result or the complaint is not handled in time, he may lodge a complaint on the quality of express delivery service in accordance with laws, administrative regulations and relevant state regulations; The postal administration department shall mediate the complaints about the quality of express service put forward by users. In social practice, express delivery companies have a complaint handling mechanism, but how many users have settled their disputes after making a complaint call? The same is true of litigation channels. In reality, how many people will go to court for a courier? Excessive time cost, energy cost and other factors make them have to give up their rights and interests.
Therefore, it is suggested that in terms of rights protection, the draft can also design a more operable relief path from the perspective of user rights. For example, users' praise or bad comments on the service quality of express delivery companies are included in the comprehensive evaluation system of express delivery companies to determine their market competitiveness; Or set up complaint platforms in official website and the State Post Bureau, and set up special classes to handle users' complaints, so as to reply one by one within a time limit, and at the same time severely punish courier companies that damage users' rights and interests. To safeguard the rights and interests of users, we must take concrete measures to compact the responsibilities. Adding such a sincere relief path to the revised draft will force the express delivery industry to develop healthily with user satisfaction, which will help to quickly enhance the core competitiveness of express delivery enterprises.