Draw lots, no delivery

If the logistics status of the courier shows the receipt, but there is no news of taking the courier, it is usually the courier who helps to sign, because some couriers have already signed before signing, so in order to avoid trouble, the courier will automatically sign for the courier for the customer. Generally, the SMS received by express delivery the next day will be sent to the customer's mobile phone.

If there is still no courier information within three days, the courier may have lost it, or the courier may have forgotten the express mail. You can contact the courier actively. If the courier loses it, the courier will compensate you.

Extended data

According to the Provisional Regulations on Express Delivery:

Twenty-fifth enterprises engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the agent designated by the recipient, and inform the recipient or agent to receive and send it in person. The consignee or agent has the right to face-to-face acceptance.

Twenty-seventh express delay, loss, damage or lack of internal parts, for the insured express, the liability for compensation shall be determined in accordance with the insured rules agreed between the express delivery enterprise and the sender; For uninsured express mail, the liability for compensation shall be determined in accordance with the relevant provisions of the civil law.

The state encourages insurance companies to develop liability insurance for express delivery losses, and encourages enterprises engaged in express delivery business to take out insurance.

Taobao-Logistics shows that the goods have been signed for, but I haven't received the goods yet. What should I do?