What are the three rules of State Grid Corporation?
First, the service behavior of employees of State Grid Corporation of China is "ten no"
1. Power failure or unreasonable delay in power transmission shall not be violated.
2. No independent charging items or unauthorized change of charging standards.
3. No design, construction and supply units shall be designated for customers.
4. It is not allowed to shirk customer complaints and consultations.
5. Do not use electricity for personal gain for relatives and friends.
6. Don't reveal the business secrets of customers.
7. Do not accept gifts, cash gifts and securities from customers.
8. Banquets, tours and entertainment activities organized by customers are not allowed.
9. Do not drink alcohol during working hours.
10. Don't take advantage of your work to seek other illegitimate interests.
Two, the State Grid Corporation "three public" scheduling "ten measures"
1. Adhere to open, fair and just dispatching according to law to ensure the safe and stable operation of the power system.
2. Abide by the electricity regulatory regulations and report the "three public" dispatching work to the relevant electricity regulatory agencies every quarter.
3. Promulgate the Regulations on Dispatching Management of State Grid Corporation, and standardize the dispatching management of "three publics".
4. Strictly implement the power purchase and sale contract and grid-connected dispatching agreement, and arrange the operation mode scientifically and reasonably. 5. Standardize the content, form and cycle of dispatching information release, and update website information every month 10 day.
6. Establish an inquiry and reply system. Inquiries made by grid-connected power plants must be answered within 10 working days.
7. Improve the contact system of network factories, and hold joint meetings of network factories at least twice a year.
8. Hire the "three public" dispatched supervisors to establish an external supervision mechanism.
9 establish a responsibility system, strict supervision and inspection, and take the "three public" scheduling as an important part of the work of the assessment and dispatching institutions.
10. Strictly abide by the work discipline of "three publics" and strictly implement the "five prohibitions" of the staff of the power dispatching agency of State Grid Corporation. (Note: "Open, fair and just scheduling" is referred to as "three public" scheduling)
Three, the State Grid Corporation power supply service "ten commitments"
1. Urban area: the reliability of power supply is not less than 99.70%, and the voltage qualification rate of residential customers is not less than 95%; Rural areas: the reliability of power supply is not less than 95%, and the qualified rate of residential client voltage is not less than 93%.
2. Publicize the electricity price, charging standard and service flow in the power supply business premises.
3. Response period of power supply scheme: residential users shall not exceed 3 working days, low-voltage power users shall not exceed 7 working days, high-voltage single power users shall not exceed 15 working days, and high-voltage dual power users shall not exceed 30 working days.
4. Urban and rural residents apply to the power supply enterprise for electricity, and after the inspection of the power receiving device is completed and the relevant formalities are handled, they will send electricity within 3 working days.
5. Non-resident customers shall apply to the power supply enterprise for electricity utilization, and send electricity within 5 working days after the acceptance of the power receiving project and the relevant formalities.
6. When the power supply is insufficient to ensure continuous power supply, the power-limiting sequence approved by the government shall be strictly implemented.
7. Power supply facilities are scheduled to be overhauled and blacked out, and announced to the public 3 days in advance.
8. Provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in the urban area; 90 minutes in the countryside; 2 hours in special remote areas.
9. If the customer owes money and needs to take power outage measures according to law, the notice of power outage shall be delivered 7 days in advance.
10. The electric power service hotline "95598" accepts business consultation, information inquiry, service complaints and emergency repair of electric power failures 24 hours a day.