Shopping Center Service Knowledge Competition Scheme

Shopping mall service knowledge competition plan "Rainbow service" and code of conduct prize-winning competition plan 1. Competition name: "Rainbow leads fashion, service creates brilliance" Prize-winning competition 2. Venue: Store on the fourth floor of Shengli No.3 Store. Competition time: after closing the store at the end of the month. Time control in one and a half to two hours. 4. Competition theme: A prize-winning competition centered on Gome's "Rainbow Service" and "Code of Conduct for Store Employees" and Gome's corporate culture and "Open Business" policy. 5. Participants: All store employees are grouped into one group, and second-line store personnel (including store managers and store financial personnel) and first-line store personnel (including store managers, salespeople and promoters) are selected. All employees in the store must prepare for the competition in advance. The human resources department will randomly determine the list of contestants the day before the competition, and draw lots to decide the group during the competition. (Draw lots with poker) Before the game starts, give each group one minute to name and call the team. The two stores are divided into seven groups, and each group has personnel. Budget of intransitive verb expenses (I) Prize expenses The whole activity will select a group award, an individual award (contacted by Meng Ruibing of the purchasing department) and a group award: one first prize each, the prize value is RMB, and the certificate is RMB/book. Second prize 1 name, prize value RMB, certificate RMB/copy. Third prize 1 name, prize value RMB, certificate RMB/copy. Individual Award: Outstanding Performance Award (the best performer in the whole competition is ranked according to individual points), Best Performance Award (the outstanding performer in image display is selected by the judges), and each award is RMB yuan, and the certificate is RMB yuan/person. (The certificate will be purchased by the remaining director of the General Affairs Department and will be in place on Monday! ) yuan. (2) Other expenses and beverage expenses during the competition: RMB (. Yuan/bottle) (purchased by the remaining supervisors), and the cost of making scoreboards: Yuan (pieces) (purchased by the shopping mall), so the cost of this competition is initially determined as Yuan. Staff (1) Jury: General Manager Ai, Director of Purchasing and Marketing Jin Tie, Manager of Human Resources Ma Huiming, Manager of Customer Service Department, Manager of Shengli Store Han Bin, and Manager of Heping Store (do a good job of inviting leaders on Monday) (2) Logistics Group: Store Department is responsible for making the competition banner, hanging, taking photos and making the team card scoreboard (it will be made on Monday night). The Human Resources Department is responsible for the organization and coordination of the whole activity (Han Yujie: presiding; Xia Xiumei: Personal cumulative score, miss etiquette, giving prizes when awarding prizes; Ma Tao: Take some time and give points to each combination. Ask the cheerleading team to send someone to supervise). Responsible for the placement of work tables and chairs (tables and chairs), the award certificate, the purchase of drinks and the normal operation of air conditioning in the store in coordination with the property of Shengli Square. The purchasing department is responsible for purchasing competition prizes. (3) Cheerleading: Each store has three cheerleaders (two on the first line and one on the second line), and each team has people; The employees in the store are separated from a team. Cheerleading teams should encourage and cheer for their teams at an appropriate time. Each group needs to choose a cheerleader. (VIII) Competition Process (1) General Manager's speech (2) Moderator's reading of competition-related matters (3) Players in each store draw lots for grouping. After the group is established, name and call the team in minutes, and write it on the designated team card with the prepared marker. Prepare eight markers and six pens and paper for the coach. (4) Each team introduces its own team name and team name (and writes the team name on the front team card) (5) The competition begins with a round: relay question and answer: each team member must take turns to answer the questions raised by the host, and each team will get extra points for answering one question correctly, but no points will be deducted for answering the wrong one). The second round: Race against time: each team will get extra points for answering one question correctly, plus points for answering one question correctly, plus points for answering one question correctly, and no points will be deducted for less than seven questions. Three rounds: risk acceleration: after the host reads the test questions, he begins to answer them first (the team that dials the host's mobile phone first can get the qualification to answer them). One point will be deducted for each correct answer, and the test questions will be invalidated in advance, and the group will lose the opportunity to answer the next question. Four rounds: image display: seven groups draw lots to decide the competition topic, and then give each group time to prepare the story. Five minutes later, they took turns to perform on stage and the judges scored. After the next group of performances, give the last group of highlights. (Judges score, full marks) (6) Announce the results of the competition (winners list of team award and individual award) (7) Awarding ceremony, team award first) Third prize awarded by Manager Ma) Second prize awarded by Director Jin Tie) First prize awarded by General Manager Ai, and then individual award) Best performance award awarded by Manager Han Bin of Shengli Store) Best performance award awarded by Manager Heping Store.