Summary of General Manager's Work

summary of the general manager's work

summary of the general manager's work is a written material that summarizes and analyzes the study, work and life in a period, a year and a stage. It can give people the motivation to work hard. The following is a summary of the general manager's work. Summary of General Manager's Work 1

In a blink of an eye, _ _ has become history, but we still remember the fierce competition last year. Although the weather is not particularly cold, the recruitment banners fluttering around the street are enough to make people realize that the valve industry will be another big market in _ _, and the competition will become more intense. Marketing directors, sales managers, regional managers, and hundreds of enterprises, large and small, are all scrambling for talents and markets. Everyone has really felt the cruelty of the market and can only sit back and wait. Summary is to foster strengths and avoid weaknesses in the coming year and have a comprehensive understanding of yourself.

I. Task Completion

The actual sales volume this year is 5 million, including _ _ _ million ball valves, 12 million butterfly valves and 18 million others in the first workshop, basically meeting the target set at the beginning of the year.

Compared with last year, the conventional ball valve products decreased, the eccentric hemisphere increased rapidly, and the forged steel ball valve increased slightly. However, the sales of butterfly valves are not ideal (the plan is about 15 million), the sales of large-diameter butterfly valves (above dn1) are very small, and the soft sealing butterfly valves have a small increase.

generally speaking, the sales volume is normal, and the oem is growing rapidly, but the growth of the company's own products is not ideal, and the growth of the "Shuangda" brand is not ideal.

Second, customers reflect more

For our production and sales-oriented enterprises, quality and service are our lives. If these two aspects are not done well, the development and growth of the enterprise will be an armchair strategist.

1. quality status: the quality is unstable, and there are many cases of returning and replacing goods. Such as _ _ _ customer's ball valve and _ _ customer's butterfly valve, the quality problems occurred one after another, and customers complained bitterly.

2, insufficient attention to details: such as large welding scar, uneven surface, wrong paint color, falling handwheel when delivering, etc. Although it is a minor problem, it affects the quality of the whole product and gives customers a bad impression.

3. Delayed delivery: inaccurate production cycle planning, improper production scheduling often cause delay in delivery, and also delay in delivery caused by human factors of delivery personnel.

4. Freight: There are many complaints from customers about freight, especially old customers, such as _ _ _, _ _ _, _ _ and others, who all say that it is more expensive than others, and the same goods and the same means of transportation have different prices today and yesterday.

5. technical support problems: customers' questions are not answered or vague, which causes customers to complain and misunderstand the company. People such as _ _ _ _ _ have mentioned such problems. The problem is not big, but it is not harmonious with the company's purpose of "customer first" and "customer is God".

6. Quotation: Because the internal price system of the company is not complete, different customer grades can't be reflected, and old customers and big customers can't appreciate the care and preferential treatment of the company.

III. Problems in sales

After nearly two years of running-in, the sales department has merged into a lean, united and progressive team. The team has a division of labor and cooperation, and the personnel communicate smoothly and get along well; Sales staff have mastered certain sales skills and strengthened the idea of serving customers; Business is more skilled, can be independent, and the problems in the work are good at summing up and finding reasonable solutions. _ _ _ has done particularly well in this respect. The cooperation between the relevant departments is getting smoother and smoother, and they can understand and support each other. The good aspects need to be carried forward, but there are also many problems.

1. People are not enthusiastic about their work and their autonomy is not strong. Chatting at work, watching movies and playing games happen from time to time. The reasons are as follows: firstly, the system supervision is weak; secondly, the salespeople are paid less and feel that they have done a lot, but compared with other departments, their wages are lower, which leads to psychological imbalance.

2. The awareness of organizational discipline is weak, and the phenomenon of being late for work and leaving early sometimes occurs. This situation exists in all departments of the company, and the company should have an appropriate attendance system. When there is a bad phenomenon, it should not only be managed by department leaders, but also the company leaders should come forward to stop it.

3. The concept of the delivery personnel: The delivery personnel only regard delivery as a simple task, thinking that the goods will leave the factory, without the concept of serving customers. In fact, the care in details can make customers feel the service and sincerity of the company, such as the packaging and clear marking of the goods, informing customers of the weight and arrival time of the goods in time, and reducing the transportation cost for customers as much as possible. Summary of General Manager's Work 2

2xx x month x day, appointed by the board of directors of xx Group Holding Co., Ltd., I assumed the post of General Manager of xx. In the past two months, with the full support of the board of directors of the group and the subsidiaries of the company, all the work has been carried out smoothly. Through the concerted efforts of all members of the company, we have made gratifying achievements in enterprise management, bidding, project management, cultural construction and stable development, and the comprehensive strength of the enterprise has been enhanced and the social reputation has been improved. Looking back on the work in the past half a month, there are mainly the following aspects:

1. Organizational construction

Setting up departments, clarifying the responsibilities of departments and staffing them: marketing director, operation director and financial director. As there are only four people in our team, we are short of the post of Chief Executive Officer, so the post of Chief Executive Officer is temporarily held by me and Chief Financial Officer * *, and the work of Chief Executive Officer is temporarily completed by me and Chief Financial Officer Huang Huijuan.

II. Cultural construction

Pay attention to the construction of corporate culture, and refine xx's culture of "winning together and innovating passionately", which not only emphasizes the relationship with the group, but also highlights the characteristics of the company's media nature. Adhering to the business philosophy of "honesty based on society, service creating the future", adhering to the corporate mission of "excellent service and happy life", adhering to the customer-centered, advocating "enthusiasm, intimacy, peace of mind, peace of mind and happiness", the five-heart service has achieved good results through continuous marketing innovation and positive progress, and has been recognized and encouraged by all walks of life.

Third, team building

Build a big team of xx by organizing a series of activities: organizing xx executives to attend Moore Outward Bound Training in Nan 'an to cultivate the unity and cooperation ability of xx team; Organize senior executives to participate in the training of professional quality and business etiquette to improve professional self-cultivation; Organize senior executives to participate in the course training of "Corporate Culture: Let Enterprises Have Life", so that senior executives can more clearly identify with corporate culture. At the same time, in the process of carrying out various activities, I noticed that different opportunities suitable for different colleagues were created, so that they had the opportunity to express themselves and exercise themselves.

iv. performance building

in just half a month, due to the teamwork, the performance has achieved remarkable results. First of all, xx has signed cooperation agreements with xxdoing Co., Ltd., xx Auto Club Co., Ltd. and xx Auto Sales & Service Co., Ltd., and has taken full charge of the advertising and other publicity of the wholly-owned subsidiary of xx Holding Group. Secondly, xx signed a cooperation agreement with Xiamen xx Automobile Sales Co., Ltd. on the related reports and publicity of xx Automobile's founding anniversary, and undertook business within the group; Finally, the media signed a cooperation agreement with Shanghai International Hotel to realize the first cooperation with the entity company; At the same time, as of the time of reporting, xx is in project negotiation with several companies such as Xiamen Baixiang Hotel Hengpin Tea House.

xx's achievements are inseparable from the support of group directors and the cooperation of company members. However, XX has only been established for half a month, and the obvious problems are obvious, while the hidden problems still exist. I will work with my team to create a better situation and achieve better results. Summary of the General Manager's Work 3

With the correct leadership and strong support of the company's leaders, our Xingzhong Wood Company, in the face of increasingly fierce market competition, strives for development, stresses implementation and pays close attention to implementation. All employees of the company are United and struggle hard, and have successfully completed all tasks assigned by the company at the beginning of the year. The work of this year is summarized as follows.

1. Completion of various economic indicators

1. Sales: The annual sales volume reached 23.347 million yuan, an increase of 1.747 million yuan over the planned 21.6 million yuan, with an increase rate of 8%, of which the sales volume of foreign markets reached 11.96 million yuan, an increase of 96, yuan over the planned 11 million yuan, with an increase rate of 8.2%.

2. profit: the profit for the whole year was 1.8 million yuan, an increase of 32, yuan over the planned 1.48 million yuan, of which the profit for other cities was 46, yuan.

3. Analysis of profit indicators: The sales price fluctuates frequently with the market, and the price of raw materials has increased. In * *, the average price of wood increased by 12.5 yuan compared with the same period of last year, and the annual consumption was 6,54 cubic meters, which increased the cost by 51, yuan, which affected the profit growth.

Second, increase sales efforts and strive to expand the market.

at the beginning of the year, we formulated the work plan and detailed indicators for * * years, strengthened the service consciousness of sales staff in our business work, provided humanized service for customers, appointed people to serve old customers and develop new markets, and achieved good results.

(1) Internal port market

Under the premise of ensuring quality, providing more humanized services to customers has significantly improved customer satisfaction, enhanced customer loyalty and laid a good foundation for the stable development of enterprises.

(1) With high quality, low price and excellent service, we have stabilized the institutions, enterprises and other small and medium-sized customers.

(2) Continue to take the road of joint venture, and make use of our advantages in scale to process boards for other small wood factories, so as to achieve mutual benefit.

(3) Actively explore the market, and develop six major machinery and coke enterprises in this county as new users, thus expanding the sales scope.

(II) Outtown Market

The development of the out-of-town market of Xingzhong Wood Company has made further progress, the market demand has increased, and the newly launched series of new products have been successful.