Being an excellent employee is measured by what conditions you need to have.

What conditions are needed to be a good employee?

First, the most suitable employee is a good employee.

Excellent employees do not necessarily have to have high academic qualifications or professional titles. As long as an employee is suitable for the job and his talents and performance match the job requirements, he is an excellent employee. In the sales force of Peking University Weixin, there are people with master's and bachelor's degrees, as well as people with college and vocational education. Although they have different diplomas, it does not prevent those with lower academic qualifications from becoming excellent employees. As long as he does a good job, he is an excellent employee in the eyes of the company.

Second, excellent employees must have strong learning ability.

People’s core competitiveness comes from innovation ability, and innovation ability comes from continuous learning. Therefore, learning ability is an essential quality for an excellent employee.

Learning ability is far more important than other abilities. A currently capable person, even if he has a doctorate, a master's degree, or a senior engineer, if he does not pay attention to learning, will fall behind and become a person with "average ability"; and a person who is temporarily not very capable, as long as he persists in learning , good at learning, you will definitely become a person with outstanding abilities. Therefore, people who can learn are the most promising people and the people who are most likely to become excellent employees.

Third, excellent employees must have a strong team spirit.

"Unity, cooperation" and "mutual trust" reflect a kind of team spirit. It is not only an important condition for selecting an "excellent employer", but also an important criterion for judging whether an employee is excellent. Modern enterprises advocate corporate culture and team awareness, do not recognize corporate culture, and a person who is out of tune with the team, even if he is very capable, cannot become an excellent employee. In this case, he must either change himself and integrate into the team, or choose leave.

Fourth, "dedication" is the unique characteristic of outstanding employees.

No matter what position you are in or what job you are engaged in, an excellent employee must be a person with professionalism.

In today's society, talent mobility is a very common thing, but this does not mean that professionalism is outdated and no longer needed. An employee can choose to leave the company you serve at any time, as long as the provisions of the labor contract are complied with and the necessary procedures are fulfilled. However, as long as you work in this company for one day, you must respect your profession and do your job well. An excellent employee must be a person with a high degree of professionalism. He who is absent-minded and perfunctory will never become an excellent employee. What conditions should an excellent employee have

1. He (she) can take the initiative to report the work progress to me, making me very clear

Work process control is an important responsibility of the manager. But it must be based on positive feedback from employees. After a clear division of labor has been achieved in the department, an excellent employee should take the initiative to report your work progress to your boss, so that the boss can understand the work progress speed of each group, the completion of tasks, and what difficulties are currently encountered, etc., only By understanding these situations, your boss can allocate various resources more accurately and efficiently so that the entire department can work most effectively. Here, the communication initiative and timely feedback shown by an excellent employee are crucial to the boss. Many times, employees are just sitting around waiting for their bosses to inquire about them. As expected, the truth of the matter has been reversed. There is a pitfall that must be mentioned in this feedback process, that is, subordinates cannot always report problems, and the reports or instructions cannot be detailed. In particular, they cannot leave matters within their responsibilities to the leadership in disguise. They should ask for more information. After studying the plan, report it with thoughts on the plan.

2. He (she) answered all my questions and was very clear, which made me feel at ease

Information collection is another important responsibility of managers, and it is also The most direct grasp of employee work status and results.

Managers need to communicate regularly with employees to confirm whether there are deviations from work goals, whether work progress is good, and to fully understand employees' work status and results. So, when your boss asks you about your work progress through walk-around management, the act itself is both supervision and guidance for you. At this time, when your boss asks about a certain job, if you say something like "I don't know, this is someone else's responsibility", this will be understood by your boss as you shirk work in front of him, regardless of whether the work project is If a second transfer really occurs, this answer is really confusing. On the contrary, if you can give clear and accurate answers and provide necessary supplementary explanations on the results, even if it is not your responsibility, you can provide your boss with a direction to look for and put his mind at ease. In the workplace, never say the words "I don't know" in front of your boss. It is not easy to do this. It requires the ability to bend down and bend down to do the work deeply and thoroughly, and be familiar with the work. every aspect of the work, and develop the habit of periodic summaries.

3. He (she) can enrich himself through active learning and understand what I say, which makes me feel relaxed

I don’t know if you have paid attention to it. In work and life, we They are all coding, transmitting, decoding, and giving feedback to information. The first two links are mainly done by the party issuing the task, and the last two links are mainly done by the party receiving the task. In today's era of information explosion, it is not difficult to find that people basically adopt the "three-choice" model of selective acceptance, selective abandonment, and selective rejection of the information they come into contact with. Therefore, the boss's assignment of tasks and work results are definitions, etc., many of which will be translated during the process of delivery to employees (translation can be divided into fidelity and distortion). If the boss and the employee are in the same dialogue channel, both parties can fully understand each other and quickly obtain work results; if the boss and the employee are not in the same channel, a lot of information will not be understood and implemented, which is what makes many bosses scratch their heads. . So, what does a great employee look like? He will continue to learn from industry knowledge, professional skills and thinking height (even imitate advanced ones) to enrich himself so that he can understand the leader's description of work goals, planning of work methods, and work results at the first time Through unremitting study, he will definitely perform well, reduce the workload of his boss, and make department management easier.

4. He (she) can accept my criticism and never make a second mistake, which makes me worry-free

Everyone’s growth is multi-stage and multi-level. It must all be an upward spiral. Many times, most people are stuck on a plane, moving in a circle around the problem point, so they fail to achieve big results. Personally, I think this is caused by the failure to find an effective solution to that key problem point. We often say that we should do things right the first time, but not many people can actually do it to this extent. However, employees who can learn lessons after making mistakes, find shortcomings from the lessons, and turn disadvantages into advantages are also rare. In today's fierce market competition, companies do not have much time to leisurely train their employees, and they cannot afford time and opportunities. Therefore, reducing the number of mistakes employees make at work is equivalent to reducing training costs. In the process of reducing the use of mistakes to cultivate people, the efforts of the enterprise are one aspect, and personal understanding and improvement are the more important aspect. An employee who can accept criticism from his boss, find out the reasons from himself, and avoid making second mistakes will make his boss worry-free and greatly reduce the company's training costs. However, having said that, this kind of practice is not easy, because such employees need to work very hard, understand the subtleties, and draw inferences from one example.

5. He (she) can take the initiative to help others when he or she is not busy. My department works very efficiently

As the old saying goes: When people help others, they will become a wall. king. From ancient times to the present, no matter where we are, collaboration is the only magic weapon for a team to succeed and gain honors. This is something that all bosses hope that their employees can realize.

Every boss hopes that his subordinates will have individuals with extraordinary talents who can boldly put forward their own plans when everyone is at a loss. They also hope that these people can stand up bravely when they are unable to do anything or at critical moments, and complete their assigned duties. After work, you can effectively connect and bond with department colleagues, unleash everyone's work energy through collaboration, and win honors for the department and individuals. An employee with an overall view is not only a vital force in the department, but also possesses the basic qualities of an excellent manager. In a team, all everyone can do is to jointly establish the department's achievements and honors. No one is willing to share achievements and honors with negative people. Therefore, if you cannot become a positive factor in the team, you will inevitably sink into Negative factors in the team, each of us must make our own choices.

Note: The main theme of the above article comes from teacher Yu Shiwei’s lecture. What qualities and conditions are needed to be an excellent tour guide

1. Basic knowledge of tour guides, such as transportation, ticketing, and hotel knowledge,

2. Good group-leading skills

3 Good communication skills

4 Language and Chinese skills

5 Basic knowledge of architecture, including gardens, temples, etc.

6 Basic knowledge of religion, Such as basic knowledge of Buddhism, etc.

7. Tourism geography knowledge

8. Ethnic and folklore knowledge

You can be listed after passing the national tour guide qualification examination and completing certain procedures. Leading a group does not mean that you will become a good tour guide, because passing the exam does not mean that you have the ability to actually lead a group. There is a considerable gap between the two. There are many technical things involved in guiding a tour guide. To master these skills, you need to hone them in practice and learn from others in practice.

How can a good tour guide improve his practical ability?

1. A good tour guide should communicate more emotionally with tourists. If the communication is good, the tour guide and the tourists will get close and have a heart-to-heart connection, and difficulties will become easier to solve; if the communication is not good, the tourists will avoid the tour guide, and the relationship will become more and more difficult, even to the point where the tourists cannot accept it. The tour guide's service was so bad that the tour finally broke up. A good tour guide can arouse the mood of the whole group. For example, a witty little joke can bring the tourists closer. Even if an unexpected incident occurs, a good tour guide can handle it smoothly.

2. A good tour guide must have a high level of oral expression and be familiar with the local customs and customs of the region; tour guides who lead foreign groups or go abroad must be proficient in foreign languages.

3. A good tour guide must have extensive cultural knowledge. Different tourists have different needs for cultural knowledge, so the cultural knowledge of tour guides must be comprehensive: war scenes, weapons, ancient documents, archaeological excavations, garden architecture, religious beliefs, literature and art, folk customs, self-cultivation, medical health, and diet Daily living, entertainment and fitness, clothing and clothing, playing and singing, flowers, birds, fish and insects...

In short, a good tour guide is not necessarily an expert, but he must be one who can communicate emotions and have a high level of language skills. Expression level miscellany.

The above is excerpted from the Internet for your reference. As an ordinary tourist who loves traveling, I have been to many places across the country on many tours. I think a good tour guide must be patient and patient. To communicate well with guests, patience is essential; the other thing is smile. Even if you are not very eloquent, a friendly smile can easily make guests like you... Other skills have been mentioned above It's clear. In short, after working for a long time, you will absorb a lot of valuable experience.

Great efforts must be made to do a good job as a tour guide

Tour guides are the front-line reception staff. The overall quality and service quality will seriously affect the social reputation of tourism enterprises and also Directly related to the image of a country or region. Doing a good job as a tour guide requires comprehensive supervision, education, training and coordination from all aspects such as tourism administration departments, tourism schools, tourists and travel agencies. In particular, the tour guide himself needs to focus on the needs of tourists at all times and make great efforts to improve himself. Comprehensive quality.

Personality charm is a magic weapon that infects tourists. To lead a good team, a tour guide must have a certain prestige as a foundation. Prestige is formed by the personal moral quality and charisma of a tour guide, and charisma is the magic weapon that infects tourists. If a tour guide wants to have the personality charm to infect tourists, he must do four things well:

First, grasp the value orientation and have centripetal force. Tour guides are fully responsible for the travel group’s food, accommodation, travel, travel, shopping, entertainment and other activities. They must be the backbone of tourists, always stand on the tourists’ side, distinguish right from wrong, identify value orientations, and not follow the crowd.

The second is to keep your job responsibilities in mind and have immunity. Whether one can pass the financial barrier well is a touchstone to test the strength of one's principles and a scale star that measures one's personality charm. The key is to be cautious and always remind yourself that everything comes from a tourist’s heart.

The third is to strengthen professional quality and have self-control. The root cause of individual tour guides' mistakes is that they cannot withstand various temptations and lack inner determination. It is necessary to strengthen moral cultivation and transformation of the worldview, firmly adhere to the defense lines of tourists' principles, ideological and moral defenses, and laws and regulations, do not reach out or deviate from the norm, reflect the high level of professional ethics at all times, and always demonstrate the true level of service skills, so as to truly win the trust of tourists.

Fourth, hospitality should be fair, equal and friendly. Tour guides have to provide long-term face-to-face service to tourists. It is very important to have a correct mentality and handle various relationships harmoniously. They must learn to respect, considerate and care about every tourist, and achieve an organic combination of comprehensive and targeted services. Do not criticize the ideological fluctuations of some tourists, do not ridicule the shortcomings of a few tourists, and do not turn a blind eye to the difficulties encountered by individual guests.

Youthful vitality is the basis for stimulating travel interest

The key to improving tourist satisfaction is to stimulate tourists' interest in travel. In order to keep tourists energetic and active throughout the entire tourism activity, High-spirited, the tour guide himself must be youthful, energetic, and have excellent inspiring and inducing abilities.

First, the explanation must be vivid. It is necessary to arrange colorful programs, touching stories and use touching emotions to commemorate historical sites and cultural relics, and to fully consider tourists' personal and property safety, tourism psychology and individual meticulous life services.

The second is to understand in detail the various situations of the entire travel process and master the methods of timely and effective communication with the travel team. Successfully leading, organizing and guiding a team requires the mutual support of the tour guide team (tour guide, tour leader, ground guide, commentator, etc.), drivers and tourists. It is necessary to understand the situation during the tour in detail and master how to transfer what is learned. Provide channels and methods to inform drivers, group leaders and tourists about the situation, and use more positive methods such as encouragement and motivation to guide everyone to successfully complete the tourism activities.

The third is to always care about the lives of tourists. We must mingle with tourists and inspire their enthusiasm for traveling with our own practical actions. You must be self-aware, work hard to overcome personal shortcomings, give full play to your strengths, and put the collective interests of all tourists and the successful completion of the task of leading the group first. We must always encourage tourists to brave difficulties and dangers, make tourists smile when they are discouraged, obtain necessary foreign aid in difficulties, improve the morale of the team and make tourists always confident in themselves. We should be good at improving cohesion and morale, strengthen the unity and cooperation spirit of tourists, and win the support and help of tourists.

Observation ability is the basis for excellent service

Keen observation ability is the basic requirement for tour guides under the new situation, which is helpful for tour guides to choose the appropriate time to serve customers and to understand the situation of tourism activities. Making predictions, timely service and good judgment ensures that tour guides provide excellent hospitality services. Tour guides should pay attention to accumulation in three aspects:

First, pay attention to summary. Tour guides should learn more about, learn from, and communicate their own and others’ tour diaries and work summaries, and make them regular behaviors and good work habits. Diaries and summaries are the source of experience, which can help tour guides solve and predict problems by drawing on successful examples of past tour groups, and can also enhance their confidence in work.

The second is to actually lead the group.

Group-leading skills can provide a basis for determining the needs of group tours, studying the art of group-leading can determine what is possible, and understanding tourists' travel motivations can help complete established tasks. Mastering the actual observation ability of group tours can enable tour guides to formulate tour plans that coordinate the use of various strengths of the tourism team to achieve the expected group tour results.

The third is orderly organization. Organizational observation can enable tour guides to care about tourists, enable tourists to actively cooperate with the work of accompanying staff and tourism reception departments, implement tourism plans in an orderly manner, and carry out tourism activities smoothly. To maintain organizational observation, tour guides must personally participate in various activities, serve the team and tourists, and care about tourists' interests, motivations and preferences.

Maintaining vitality is the guarantee of work innovation

If a tour guide does not have vitality, he will be careless and depressed, and his work will be lifeless and boring. If a tour guide is energetic, he can be pioneering and innovative, and strive to create a new realm of work with new concepts, new methods, and new skills. To remain energetic, tour guides must do three things:

First, face difficulties and not be discouraged. In the process of leading group tours, tour guides often take the blame, are criticized, and are not understood due to insufficient communication and lack of trust. We must withstand these grievances and misunderstandings and have a positive rather than negative attitude towards life and work.

The second is to bear the burden and forge ahead without bowing. The work of a tour guide is very arduous, with new situations, new problems, new tasks, and new jobs emerging one after another, and the pressure is very high. We must bear the burden and forge ahead, never bow in the face of pressure, use abundant energy, physical strength and intelligence to comprehensively consider and coordinate, and strive to promote the smooth development of tourism work.

The third is to have the courage to pioneer and not retreat. Tour guides cannot be limited to the old routines and old methods of the past, nor can their vision and ideas be constrained by the rules and regulations of the tourism industry. They must be willing to learn new ideas from all walks of life and constantly accept the actual needs of tourists. For new things, work must reflect an innovative ability and spirit that dares to break through conventions, dare to break through experience, and dare to be the first in the world. We should always think about whether tourists are more satisfied, we should always consider whether the tourist routes can continue to be updated, we should always think about whether the tour guide methods can be continuously improved, and we should repeatedly think about whether the reception service will be more realistic.

Improving talent is the key to career success

Talent is a comprehensive reflection of knowledge, experience, ability and work level. If a tour guide wants to be widely welcomed by tourists, he must strive to have distinctive work and high-level service; to meet the practical needs of the tourism industry, he must have high professional ethics and a strong sense of service, and maintain a strong sense of service at all times. Energy and a clear mind; to comply with the development trend of the tourism industry, you must constantly master modern scientific and technological knowledge, keep pace with the times, and have an international perspective and strategic thinking. The comprehensive quality of tour guides is the primary guarantee for all this. Only by continuously improving their talents can tour guides achieve a successful career.

To improve their talents, tour guides must work hard in two aspects: First, do everything possible to enrich their knowledge base. Tour guides are teachers of tourists and should be familiar with astronomy and geography, Chinese and foreign history, local customs and other aspects of knowledge. If a tour guide is to be truly qualified for his job, he must diligently study historical and geographical knowledge, travel literature, extensively dabble in Chinese and foreign folk customs and exotic customs, constantly expand his work horizons and knowledge areas, strive to become a scholar-type tour guide, and strive to become an expert in the tour guide industry. .

The second is to find ways to comprehensively utilize existing knowledge and skills. How to use relevant knowledge according to the psychological characteristics and practical needs of tourists of different nationalities and races, how to comprehensively utilize existing knowledge of history and geography, poetry and literature, art aesthetics, and scientific management knowledge to serve tourism activities and tourism groups, and how to distinguish between Treating tourists of different professions and ages, giving full play to the service techniques and tour guide skills they have mastered to improve work standards and tourist satisfaction are difficulties and challenges that tour guides always need to deal with.

Creating fame is the core of self-realization

Fame is not self-proclaimed, but the recognition of the industry and the "word-of-mouth" of tourists.

Tourists can see the thoughts and behaviors, abilities and levels of tour guides most thoroughly and have the most say. Fame will greatly stimulate and promote the work of tour guides, bring better economic benefits to the tourism industry and the tour guides themselves, and help socialize and maximize the personal value of tour guides. To build a reputation, you need to start by consolidating your own comprehensive qualities. You must have excellent professional ethics and profound knowledge of tourism culture, and you must have high tour guide service skills and strong personal fitness. What it takes to be a great employee in your company!

Writing background: While I am busy recruiting new employees recently, I am also bringing in new apprentices; in order to allow them to change their mentality from school to work, during a topic discussion at a regular department meeting, the organization Here’s a topic: What do the company’s outstanding employees look like and what requirements do they need? I hope they can gain some ideological growth and gains during this discussion. I have summarized the content of the discussion and shared it here with everyone. I also hope that I can start new growth like the newly graduated students. This essay is titled: What it takes to be an excellent employee of a company. After reading it, if you have anything you want to add or communicate, you can leave a message. ^_^. What professional qualities are needed to become an excellent employee of the company? Clear work goals that are consistent with the company and team goals. n Clearly distinguish the importance, urgency and goals of the work, and be clear about your own goals. n Able to bring value to the company? Work attitude n Good sense of responsibility, diligence, problem solving, not shirking responsibility n Responsible work, pursuit of excellence (handling problems, the purpose of work is not just to solve problems, but to summarize and learn , improve work efficiency.) n Be honest, trustworthy, and complete work on time n Be proactive, optimistic and cheerful n Focus on teamwork and collective sense of honor n Unity (willing to help others, willing to share, care about others, and drive the growth of the entire team) n Good Self-motivation and learning ability n Be a role model and lead the growth of the entire team n Be good at thinking and be in-depth n Talk less and do more n Comply with company rules and regulations? Work skills n Be good at communication and communication, discover and learn the advantages of others, and improve yourself Ability n Very good business ability n Good working habits, good working methods, full use of resources n Good at summarizing and planning, summarizing one's own growth, shortcomings, goals, being motivated when having goals n Clear understanding of where one is currently working Required job technical ability requirements, and possess the corresponding abilities. Learn the technologies used in the industry for your work and practice them at work to improve work efficiency. Extended thinking topics: Comparing your own requirements with those of outstanding employees, what else are there? gap? What are the obstacles that prevent you from becoming a good employee? After summarizing the discussion topic this time, I read some relevant information on the Internet. One of them was well written. Unfortunately, I can’t remember the URL. I can only record the content described in the article here. See the details below: In the enterprise Many people will be used in the operation process, some are good people, some have strong professional ability, some are eager to learn and motivated, etc. The author believes that in order of importance, excellent employees should have: first, high loyalty, loyalty to the company, identification with the company's values, and the ability to share joys and sorrows and develop together; second, correct attitude and proactiveness , studious and motivated, willing to work, know what they do, what they should and should not do, and have great potential for development; third, they have strong professional ability, can stand alone, have one skill, and can continuously improve. All three elements are very important and none of them can be missing. There used to be an old employee who was a very nice person, but he was fired. Why? The author believes that the professional level has not been improved enough and the progress is too slow. After a few years, there is not much difference from when I first joined. If I cannot keep up with the development speed of the times (customers and companies), I will be eliminated, so I have to "kill Ma Su with tears". There are many standards in society for commenting on whether an employee is excellent, but I think the most fundamental one is whether he or she can create value for the company? How much value is created? Is it good value for money, excellent value for money, or "low value for money"? Everything else is fake. It doesn't matter how popular you are.

The company does not support people, it just builds a platform for actors to sing and play their roles well. If the role is not performed well and the audience doesn't buy it, the actor will have to step down and be replaced. There is no other choice. Only by playing the role you play well, doing your best to do things within and beyond your own duties, and everyone working together to do the job well and singing well, can the company's profits increase, the audience can buy the troupe's account, and the business will increase. The more prosperous it becomes. The troupe leader and the actors have the same interests and complement each other. Only by working together can we ride the wave of fierce competition and become invincible. "Kill" the "good people", the "actors" with average professional skills, slow performance and poor performance, so that enterprises can go into battle with ease. With a first-rate cast, your play will perform better and last longer.

What conditions does an excellent salesperson need to have?

1. The correct concepts and mentality of an excellent salesperson

Question 1: What are the key factors that determine the success of a salesperson?

Think, ask, answer

Explanation: The 20/80 rule of successful salesmen

Overcoming the salesperson’s fear of failure

Improve the salesperson's self-confidence and self-worth

The salesperson must have a strong ambition

The salesperson must have full confidence and knowledge in the product

Salesperson Must have a high degree of enthusiasm and service

The salesperson must have extraordinary affinity

The salesperson must be responsible for the results (responsibility)

The salesperson must have a clear Goals and plans

2. How do excellent salespeople develop and accept potential customers

Question 2: What is your experience in contacting and developing new customers

Think, ask, answer

Explanation: Let customers pay 100% attention to us

Key points for developing customers over the phone

Things to note when visiting customers

Three , How do excellent salespeople build affinity with customers

Question 3: What is your experience on how to build a good relationship with customers?

Think, ask, answer

Explanation: Affinity is the foundation of the sales building

Methods of establishing affinity

Synchronization of emotions, tone of voice Synchronize with speech speed and physiological state

Synchronize language and text, unified structure method

4. How do excellent salesmen introduce their products

Question 4: Can you clearly state the buying points of your product and the advantages of your company?

Think, ask, answer

Explanation: Specially designed product introductions are 20 times more efficient than undesigned product introductions

Product introduction methods

Pre-frame method/hypothetical question method/descending introduction method

Find out the interests that customers care about most/listening skills

Interactive introduction method/visual Sales method/hypothetical transaction method

5. How do excellent salespeople relieve customer resistance

Question 5: What is your experience in relieving customer resistance?

Think, ask, answer

Explanation: Customer resistance is normal, and customer resistance is asking you questions

Seven common resistances and countermeasures

Silent type/Excuse type/Critical type/Problem type

Subjective type/Doubting type

Methods and techniques for dealing with resistance

Six , How do excellent salesmen conclude a deal?

Question 6: What is your experience on how to successfully conclude a deal?

Think, ask, answer

Explanation: Three mistakes to avoid when concluding a deal

Key points to relieve customers’ resistance to price

10 ways to close deals

Use customer referrals to find new customers

7. How do excellent salespeople plan and manage time

Question 7: How do you do this? Planning and managing your time?

Explanation: Nine secrets of time management

Correct concepts of time management

How to make daily/weekly/monthly plans

Eight , How do excellent salesmen deal with price bargaining?

Question 8: What is your experience in dealing with price bargaining?

Think, ask, answer

Explanation: Cause Reasons for bargaining

Common killers

How to deal with bargaining

Strategies for converting price objections

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9. How do excellent salespeople improve sales performance

Question 9: How do you improve your sales performance?

Think, ask, answer

Explanation: Sales must be "careful"

Sales must be innovative

Sales must compete

Sales must be vigorous

Three factors that affect success: mentality, timing, and courage

The Ten Commandments of Sales and Two Key Points of Sales

Sales Process