Which department directly controls 12345?

12345 belongs to the mayor’s hotline, also called the citizen hotline, and is a government convenience hotline. 12345 mainly accepts:

1. Consultation on the responsibilities and procedures of government departments and staff, administrative approval, administrative acceptance, investment promotion and other policy regulations;

2. Consultation on cities Opinions and suggestions on reform and opening up, economic construction, urban construction and management;

3. Demands for labor security, medical services, education, safety and other aspects of social life that need to be addressed by the government;

4. Demands for government coordination in aspects such as enterprise production and operation, development environment, etc.;

5. Criticisms and complaints against government departments and their staff;

6. Provide various comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life services, ticket inquiries, charity donations, etc. The 12345 citizen hotline is under the management of the Municipal Government Office (Office).

12345 is a public service hotline established by people's governments at all levels, and ordinary people also call it the mayor's hotline. 12345 is mainly responsible for answering calls, transferring calls, supervising, and returning visits when the people encounter various people's livelihood problems. It is a bridge between the people and people's governments at all levels. In order to solve some urgent matters of the people, Difficulties have played a positive role.

Responsibilities of 12345:

1. Promote the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in handling hot and difficult social issues.

2. Responsible for accepting criticisms, opinions, suggestions and demands from the public on government work, and reflecting important social issues and major emergencies.

3. Responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in their daily lives.

4. Inspect, supervise and guide the open telephone work of the people's governments of all districts and counties (autonomous counties and cities), municipal government departments and public service units in the city.

5. Responsible for the construction and development of the mayor’s public telephone work network.

6. Responsible for the mayor’s mailbox work and handling of letters from the masses.

Legal basis: "Administrative Supervision Law of the People's Republic of China"

Article 6

Supervision work should rely on the masses. The supervisory authority shall establish a reporting system. Citizens, legal persons or other organizations shall have the right to file complaints or reports to the supervisory authority against violations of administrative disciplines by any state administrative agency, its civil servants and other personnel appointed by the state administrative agency. Supervisory agencies should accept reports and investigate and deal with them in accordance with the law; for real-name reports, they should respond with the results and other information.

Supervisory organs shall keep confidential the reporting matters, the acceptance status of the reporting, and information related to the reporting party, and protect the legitimate rights and interests of the reporting party. The specific measures shall be prescribed by the State Council.

Article 7

The supervisory authority of the State Council is in charge of nationwide supervision work.

The supervisory organs of the local people's governments at or above the county level are responsible for the supervision work within their own administrative regions. They are responsible for and report to the people's governments at the same level and the supervisory organs at the next higher level. Supervision work is mainly led by the supervisory organs at the higher level. .

Article 15

The supervisory authority of the State Council shall supervise the following agencies and personnel:

(1) Departments of the State Council and their civil servants;

(2) Other personnel appointed by the State Council and various departments of the State Council;

(3) People's governments of provinces, autonomous regions, and municipalities directly under the Central Government and their leaders.