ICBC has received the reduction, but it hasn't arrived yet.

What you want to ask is what if ICBC receives the reduction but doesn't? Check account status, contact ICBC customer service, etc.

1. ICBC received the reduction money, but did not. Please confirm that you have successfully received the reduction payment but have not received it, and check whether the account status of ICBC is normal. Account status is abnormal, which will lead to the failure to receive the reduction and exemption.

2. If the above steps do not solve the problem, you can contact the customer service of ICBC to find out the reasons why the relief fund does not pay and seek a solution.