Explore the after-sales maintenance service of 4S shop, and repair the accelerator fault 16 18 yuan, is it ok?

Nowadays, in order to attract customers, dealers decorate their stores to the brim, which makes you feel that it is worthwhile to spend money on a car. Of course, buying a car is only the first step of car consumption, and a series of after-sales problems such as maintenance, repair and service are the most concerned about by car owners. Bright storefront and enthusiastic sales, when you buy a car, can their after-sales service quality be guaranteed?

Today, Bian Xiao took a faulty car to a 4S shop. Is the legendary "can't afford it" true? Let's have a look.

It is said that on this day, Bian Xiao was humming a tune while driving on the expressway around the city. Suddenly, with a bang, the "EPC" yellow fault light on the dashboard came on. At the same time, I feel that the engine can't accelerate and I can't walk away. I repeatedly stepped on the accelerator and shifted gears. This is terrible. The engine is out of order.

Bian Xiao's golf 6? 1.4T, 20 1 1 year. It has been running for nearly160 thousand kilometers. When the car is old, there will naturally be more diseases, and all kinds of electronic components and sensors have entered a period of high failure, which is the legendary "irreparable" period.

The first time I called the 4S after-sales service, I gave a vague description, and the answer there was: come to the 4S shop for inspection. Although the vehicle can drive, the speed is basically only 20km/h, and the nearest 4S shop map is 8km at first glance. What should I do if there is a problem during the turtle's high-speed movement?

In case of emergency, please find the nearest repair shop first. The repair shop master is experienced. When he saw the fault light, he said, there is a problem with the throttle. The initial fault was that the throttle valve was dirty. According to the previous "case", troubleshooting and cleaning 168 yuan.

Let's make it complete. /kloc-problems that can be solved above 0/00 yuan will be solved in 30 minutes. Compared with a 4S shop a few kilometers away, it's really too easy. However, after cleaning and debugging, when I returned to the repair shop, the EPC light was on again and the accelerator could not be stepped on. ...

Master couldn't help it: Brother, go and have a look before the 4S shop closes. We won't accept the money just to clean the throttle! Although it has been tossed for 2 hours, I still want to praise this repair shop. It is innocent.

I finally moved to the nearest 4S store, but I was a little embarrassed. This car has been in operation for 9 years, and the warranty period is long overdue. Although not long ago, I received the recall news of the "fuse" from the manufacturer, I believe that many car owners should be psychologically prepared after the warranty is released.

However, although the maintenance cost after the 4S point is over-insured, it is still the safest maintenance point for most car owners. After all, in terms of parts and troubleshooting, 4S stores are very rich in resources.

This 4S shop has a large storefront, clean and tidy after-sales reception area, and clear division of labor among various functional areas such as front desk guidance, after-sales docking, customer rest area and maintenance room. This is all funding, and Bian Xiao is ready to lose blood from his wallet.

This service is one to one. After filling out the form, the service consultant said that the car was a priori. As the vehicle has passed the warranty period, the inspection fee is 180 yuan. Of course, this inspection fee also includes the service of clearing the fault code. If clearing the fault code can solve the problem, it is also the most cost-effective maintenance consumption.

The problem is obviously not that simple. The service consultant explained to me the technician's inspection result: the computer showed that the throttle system was faulty. Note that the throttle system here consists of two parts, one is the throttle fault, and the other is the harness fault connecting the throttle and the driving computer.

In other words, this small EPC fault light has developed into a fault of the whole throttle system, and the worst plan is to replace both parts.

Like everyone else, I also asked the 4S shop if it could be repaired. After all, what can be repaired will not be replaced. This is in line with the central idea of increasing revenue and reducing expenditure (reducing maintenance costs)!

Of course, this is impossible. The service consultant also knew Bian Xiao's occupation, and made it clear that the two main parts, wiring harness and throttle, were not maintained in the shop, but could only be replaced. Now it is necessary to clearly check whether the harness or throttle is faulty or both are damaged. Dear Volkswagen owners, please go home and wait for the test results.

Bian Xiao agreed. After all, it's already 18:30. In the rest area, Bian Xiao can watch the master check the vehicle through the transparent glass, and this relatively transparent way of troubleshooting also feels reasonable.

As for the cost, the cost of harness parts is 483 yuan, and the throttle valve is 75 1 yuan. Are the parts expensive? It may be more expensive than self-purchasing, excluding working hours, but the overall cost is reasonable, especially the working hours are 20% off for Bian Xiao. The total cost of replacing two parts is 16 18 yuan according to 480 yuan. Looking at the transparent and professional service, I signed it with a wave of my hand.

Judging from the maintenance fee alone, this 4S shop is opening a knife to the owner. The processing cost of the two parts is 16 18 yuan, which can solve the problem and get out of the 4S shop. It's good. The repair parts in the store are guaranteed for one year.

Another point is the recall of the "fuse" mentioned before, which was done together by the way this time, which is a plus item for this maintenance.

However, in addition to the cost, the waiting time for maintenance is also a big problem. At the beginning, the service consultant said that it would take three days to repair the wiring harness first, because there were many cars to be repaired because spare parts were needed. But three days later, the harness was replaced, saying that the throttle valve needed to be replaced. Wait another three days. ...

Why not check the faults of the two components together on the inspection day? It took a whole week to solve the problem in three days. Although communicating with the owner in time, it is the most perfect solution for the owner who throws the car to 4S in a cruel way to solve the problem transparently and in time.

After the warranty period, many car owners do not go to 4S stores for maintenance, but choose popular maintenance and quick repair chain stores. The key core is two words: cheap. However, the small repair shop did not have the ability to solve the problem this time, and finally chose the 4S shop. From the perspective of service quality and maintenance quality, it is worthy of the expenses on the list. Of course, if we can further optimize the maintenance process and solve the problem quickly and simply, I believe more car owners will choose 4S stores.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.