Experience of Tour Guide Skills: How to Explain Tour Guide Words

Just entering the business, the explanation is dry, and there is no sense of fluency and roundness. Therefore, I have done some detailed work on the explanation of the disadvantages myself, and now I write it down, hoping to provide you with some small reference: 2. Guest nature: it is mainly used to adjust the level, focus and style of your own explanation, whether it is in-depth discussion or shallow discussion, focusing on architectural features or landscape features; Number of people: if there are few people, you can consider talking more, because the trip will be faster if there are few people, slower if there are many people, and the time for taking pictures will increase. Therefore, we should grasp the key points and reduce nonsense; Tourism source: the living habits of people in each area greatly affect the guests' interest in the landscape. For example, guests in Shanghai will live in the urban pollution caused by noise and exhaust gas accumulation, so they will be particularly interested in some negative ions, oxygen bars and health preservation contents. 3. Improve the ability to modify tour guide words immediately. For example, the Hangzhou Bay Bridge is 36 kilometers long. For rural people, you can say, "How long is this bridge? At your usual speed, you could walk ten miles when you were a child, from eight in the morning to three in the afternoon. This will make you look much better. " For example, the plane 12 arrives at the destination. For some people who are afraid of being too late, they can implicitly say, "When the moon climbs to the top of the hill, we will start by plane, and when the moon hangs in the treetops, the plane will arrive." What if the front team is trapped there? There's nothing to say. At this time, it is necessary to expand the tour guide words in a targeted manner. If there is a lake on the side, you can extend the guide word like this: (1) We are surrounded by clear water. Do you know how the beauty disaster came about? (2) Now that we have seen the color of water and heard the sound of the wind, do you know what Feng Shui is? (3) It is said that there is an unknown fish in this water. Tourists will definitely ask you what fish? It's a legend anyway. Let's start making it up. (4) Why is the color of the lake green? Is the color of the sea blue again? (5) Someone once jumped into this lake and tried to commit suicide, but it didn't work. What happened? If the team behind us urges us to leave quickly, we can condense the tour guide's words and string the key points into a line. 4. After finding the guest's interest points, adjust all the explanation points immediately. At first, you can tentatively talk more about all aspects of knowledge, but if you find that the guests are indifferent to one aspect when asking you, you should immediately shift the focus of the tour guide's explanation. If the guests are interested in architecture, they might as well focus on the causes, architectural schools, architectural techniques, characteristics, structure, raw materials, and the enlightenment or comparison to modern architecture. 5. Read widely. Establish a personal theme explanation system that others cannot clone. Such as: tea culture tour, Buddhism and Taoism culture tour and so on; 6. Make up for your weak knowledge. Because the barrel theory explains which one of us is the short board, then the level of the tour guide's explanation may be the level of the short board. Although we have many reasons to choose strengths and avoid weaknesses, we can choose the needs of our guests. It is very likely that the guests will give us an dissatisfied reply and deny the effect of the whole group. In the face of increasingly demanding tourists, we have no reason to accuse our guests of being too demanding. We have more reasons to charge ourselves enough to meet all kinds of guests.